We had a great experience with the loan department. Very thorough process of what we needed and got the loan within two weeks.

Very unprofessional. Limit hours including not opening until 10 am on Wednesdays. BOD needs a leadership change imo. Serious lack of leadership from the top down. read more

If you like robocalls trying to sell you insurance, then open an account at On Tap Credit Union. I've been with this credit union for over two decades but I'm working on leaving. Here's the reason: They are sending robocalls to their members, trying to get us to buy insurance and other products. Frankly, I expected more from them. They should treat mypersonal information with far more respect. Attempting to monetize me by sending me robocalls is an insult. I called several people and eventually got the VP of marketing, only to be told that it's okay, I never opted out, and other excuses. When companies do that, it means they're either ethically challenged or they are getting desperate. I don't know which it is, but either way, this is not a company I wish to do business with. Just know that your phone will ring with recordings asking you to buy things. If you like that, then open an account. read more

On Tap Credit Union - Banks & Credit Unions Near Me - Golden, Colorado

This is a sh!t bank that uses fractional reserve banking. They have kids working behind the desk who have no knowledge of banking.

Clean Area, and Super friendly employees. Dilon Thompson was much of a great help opening an account. The service was very quick and efficient ! read more

Closing down an account from another state is insane. I just wanted the five dollars that remained in my account. I spent two hours all together to get the stupid five dollars, and in the end I just told them to keep it. I wanted to see it through because of the principle of the issue, but I gave up. Just a HORRIBLE system to shut down an account unless you go in, in person. They TOLD ME I could shut it down without having to go in. They didn't tell me how complicated and ridiculous the process was. SOOOOOOOOOOO FRUSTRATED!!!! read more

I just received another letter from the insurance people at On Tap. Now, they want proof that there is insurance for the 2018 Subaru! Still not even the correct car in their paperwork! The letter says they require proper documentation showing proof of insurance on or BEFORE the date I purchased the car. Call me Kooky, but I didn't have insurance on the car until I BOUGHT IT! My declaration pages have been sent at least twice now to On Tap in Golden. I called OT this morning. I eventually got a representative. I was told by her that there wasn't a member of leadership that could speak with me. She was obviously screening calls.. no shame there. After a 15 minute conversation trying to convince me I needed to send paperwork, I am now waiting to speak with a member of leadership. The rep insinuated this help I was receiving was usually done by the customer. I don't need their help.. I need them to get their act together and get my information corrected!! The whole On Tap .....I am really shocked by such poor customer service. read more

Staff is extremely rude and unhelpful, they definitely don't support the military on top of that. They would ignore our calls and or say they were busy. Overall I would not recommend banking with this bank, unless you want to have a bad experience. 0/10. Would give zero stars if that was an option. read more

Wonderful people, kind, generous and always friendly. I love On Tap Credit Union. They have been a life saver for me. Eric Watson read more

Always have had a great experience with On tap. Started with them in Arvada but Golden location is my go to now. Always friendly staff.

I wish I had a better experience with these folks, aside from their entry-level team who are super friendly but rarely to never have access to most checking or loan accounts. I will never do business with these guys ever again. read more

I've always liked this location, it's a bit out of the way for me but with two small kids (3 year old twins) it's easier to make the farther trip to avoid having to unload and reload them both back into the car just to make a deposit. (Like at the Arvada location since they do not have a drive thru) The Golden branch has a great drive thru- and it's extremely convenient! Staff has always been very friendly, interior is always bright and clean! I love being a member of this credit union! read more

With over 10 years having a personal account and 7 years with my husband's business, we are done. I agree with the previous review about how they handled the fees on the business account. They just showed up on day. I called to inquire about the fee and had to wait for the business manager to call me back. He never called, I had to call him to get an answer. I was astonished to hear now we must keep $1,000 minimum in the account and have statements online instead of paper to avoid $20 In monthly fees!! He would only reverse the fees if we stayed. With so many accounts here, we knew it would be pain to move, so we decided to stay. With 7 year business relationship with the credit union, we still are experiencing holds. We have never had a deposit get returned, nor have we have bounced any checks and keep a healthy balance in our accounts. This got escalated to the contact manager Fontella. As she talked over me and offered me no solutions- only policy, we decided this was the push we needed to move financial institution. In closing my account they could not give me cash, but we're happy to charge me $4 for cashier check for my remaining balance. The teller even said they could check with a manager to see if the fee could be waived but "they would probably say no". Oh! And if I wanted to close my holiday account, then that would be another $10 penalty. I do not post this review to get some message from the credit union about how sorry they are for such poor customer service, but as a warning to other people who consider banking here. read more

Wow! I was impressed at how all about customer service they are! I mean I know some other banks say it, but these guys are all about it! Opened up a checking account and got a new car loan with them and they were very nice and on it. I think I will visit them more often! read more

On Tap Credit Union - Banks & Credit Unions Near Me - Golden, Colorado

I left a negative review and within the hour someone from the branch reached out to me. Rob assured me that he takes all of my problems with the branch seriously. I'm so impressed by how professionally and kindly he handled the situation. I do feel like a valued member. read more

I was a member for nearly 18 years. Recently, they started charging fees on their business accounts. All that I can say is that their communication was non-existent for these new fees. Management was impossible to contact. Even when I set up a meeting with him, the business manager had to "unexpectedly leave the office" for a "meeting with upper management". I've closed all accounts with On Tap Credit Union and most likely will not return. I'm really sorry for the bad review, but I feel betrayed by on tap. I hope you take this as constructive criticism and make necessary changes. Good luck. read more

I'm not surprised to see the poor reviews of this credit union. You can add me to the list of people who are DONE with On Tap. The customer service is non-existent. The people who answer the phone are not helpful and almost every time I have to escalate to a manager. I recently left a card in the ATM (in the branch) and I got no phone call and worse yet they (of course) didnt send me another card. The mobile app is complete garbage and does not allow me to do deposits. Bye-Bye On-Tap. We are taking our business elsewhere. I'd tell you how i really feel but the review would probably be removed and I want others to see this!! read more

Update! Overall, pretty bad. I'm very disappointed in this credit union. They gave me an okay APR on my car loan. However, that's about $50 a month in interest. Paid off my car loan yesterday, all $8,000 of it. Got dinged for the interest of one month, and come to find it does nothing for my credit. I understand about my actual credit report, but this is the kicker: These people won't give me any credit for paying off a $13,000 loan to them. I didn't make payments, sure, but I paid that shit in full. There's a lot more where that came from, guys. They won't even consider me for a home loan because my credit history is "too short." Are you serious? I have two credit cards (PAID IN FULL EVERY MONTH) and just paid off a loan in 28 days. If you're young and have aspirations, steer clear. These assholes discriminate by age. read more

The women in the collections department from On Tap Credit Union practically ruined my credit and they reposessed our pop up camper. They reported delinquincies to my credit report without ever sending a single written form of communication to our home. I didn't know the havoc they wreaked on my credit until I happened to check my credit report. When I contacted them about the issue, they were rude and said they informed me through email but they had the wrong email! My correct email was on the original loan paperwork! So disappointed in how I was treated my this bank. I feel completely blind-sided and do feel they were of malicious intent. read more

I've been driving by these guys for years, but one day not too long ago, I got an offer in the mail to refinance my truck loan. They had amazingly low rates, so we gave them a call. They were so nice, helpful, and impressive; we switched over to do business with them before the week was out. I was excited enough that I got a 3.2% on a refi, but their customer service is equally impressive. They've called me no less than 5 times, emailed me a few, and actual snail mail accompaniment to make sure that I was happy with their service and to measure my satisfaction. I'm honestly thinking that I might be switching more business their direction. Good job people! read more

If I could give no stars, I would. Coors Credit Union was great, never any problems and customer service was always knowledgeable and polite. Customer service reps at On Tap are polite, but if you call 10 times, you'll get 10 different answers because most the reps just push you off on a toll free number that cannot help you. Do they actually train these people? I immediately had fraud on my account right before they switched from Coors Credit Union to On a Tap Credit Union. Someone charged over $300 on my old account and I had fight my way through numerous departments and people at On Tap Credit Union, none of which gave me the correct information on getting my money back. I finally got my money back through a girl who could supposedly help me. But when I looked through the information she emailed me, she had reversed the credit card numbers so the refund would go back into my old Coors Credit Union account which was closed. Duh! I have had savings, money markets, loans, credit cards and IRA accounts with Coors and On Tap Credit Unions since 1978. The difference between the two is like day and night. On Thanksgiving, I had a charge on my Visa that was not mine. I had my card shut off. Today, I called On Tap and said they couldn't remove the charge because it still pending. They said to call the Fraud Line and they could reverse it. Guess what? They can't! The guy did find the number of the company that charged it. I called the number and they said the company deals with pornography, gambling and prescriptions. The charge on my account was for pornographer. Now someone charging pornography on my account?? They said they would take it off, but why wasn't On Tap able to help me from the beginning? I am considering pulling all my accounts at On Tap, but I have such a high limit on my credit card which comes in handy sometimes. I pay it off every month, but still it'd nice to know I can get money if I need it. Is anybody any better nowadays? Or is customer service just name that means nothing? read more

Very rude. I went today to deposit a check in the drive up. No one had said anything over the intercom so after several minutes I pressed the 'call teller' button. They came on and asked what I wanted. I told them I was just making sure they got the check to deposit. They said yes then disappeared. My receipt got sent out a few minutes later without a single word being spoken. A 'here ya go' or 'have a nice day' would be nice. read more

I have been with this credit union for close to 10 years.At one point I had at least 3 to 4 Car loans with them. If you come into hard times financially they will not help you period. I got hurt at work had surgery was out for six months got behind on a loan they would not help me to try and get caught up. The manager at the location stated they are small credit union and make money off of the fees so they cant do anything about it. The customer service reps on the phone teller aren't any better. After that Incident I had with my car loan and surgery. I realized right away I had to get my loans out of that place. Which I did, I currently have a checking account and a credit card with them and that's all. I will never say anything good about this place anytime someone ask's me. Go to a better credit union not no $250 million a year credit union that doesn't care what so ever about their members. Oh yeah and when you do get a loan through them they only report to one credit bureau which eight out of 10 banks don't give a crap about. So it's ultimately hurting your credit by going with them. And even if a manager of a location reads this they don't care I complained to several managers in person as well, all they tell you is I'm sorry you feel that way. You guys would honestly be a bigger credit union if you took care of your members and not worry about what fees you're charging everyone give me a break. read more

I am not one to write reviews. BUT the push back I have received from the management team at ON Tap has been ridiculous, Specifically a lady named Pam. I have been a customer with On Tap for over 9+ years. Just recently learned that my career is relocating, and rather rapidly. On Tap has done nothing but push back in terms of releasing money for an earnest payment on a new home. I continually heard, that this is "policy" but not once, did anyone ask me why, or what is it for? Or even look at the history I have as a customer with On Tap. I understand and respect policies as they are there to protect the customer. I wish this credit union paid a little more attention to their customers and their customers situations VS. the "policy" talk. I would not and do not recommend this credit union to anyone, and I am sad to say I will be closing my accounts due to this experience the past few days. read more

Coors used to be great but over the last year they have taken a nosedive. The new online and mobile systems are cumbersome and features that were incredibly valuable in the old (like immediate balance refresh after internal transfers) are gone and now you have to log out and back in to see any balance adjustments. The staff has become rude and patronizing and most recently they made an internal change on my account that really messed up my quarterly tax payments. The old saying "if it ain't broke don't fix" it really should have applied here before all these changes but sadly they didn't follow that advice. read more

On Tap has lost its customer service. They are no longer helpful and are charging fees.

Worst credit union I have ever experienced. Their online program is terrible. It is very hard to log in, does not give real time information and they will charge you out the a** in fees. The website gives you two balances and neither one is your correct amount. When asked the representative from the credit union stated "we have a bad program". Maybe they should get with the program and update their banking systems. Another reviewer stated good customer service but one of their tellers has the personality of a wet blanket. We seem to get that one all the time.Best thing we did was to close the account with this place. if you are going to use a credit union stay clear of this one. read more

First of all, I walk in, and there's Fran or one of the other ladies to say hello. Then I fill out my paperwork, head over to the teller line (which is always very short, if existent) and am greeted by Heidi, Laura, Lyn, Randi, and Sylvia. They all know me by name, they all know my boyfriend, my place of work, my interests, my dislikes, what kind of car I drive, etc. They're great. They help me with everything. I'm clueless when it comes to financial stuff. And they help me always. For this I'm grateful. And then, beyond the tellers, in the depths of the credit union, there sits Sarah Beston. She's who I go to when I need financial help with loans, financing and re-financing. She always goes out of her way to get me what's best for me and my situation - whether it's the best rate, the shortest term, or both. She's helped me buy two cars now, take out a personal loan to buy a computer, then re-finance to buy school supplies. I can't thank her enough. This is really the best financial institution I've ever dealt with. It's the only credit union I've belonged to, but they've definitely convinced me that that's the way to go. Thanks for everything, Coors Credit Union! read more

Wow! As as someone in my 20's this credit union totally gets it! The remodeled branch in golden it very impressive. It doesn't feel like financial institution! I am a proud Coloradan and these guys are too! As a young adult I had a lot of questions and concerns when it come to my money, these guys are super friendly and helpful! I would recommend coors to anyone! read more

The customer service here is pretty terrible. They don't go above and beyond but they also don't even do the bare minimum. Also, for being a small credit union they put you through the phone ringer "press 2....press 5....press 4....please hold". Additionally half of their online features don't work. read more

Waited at the drive through for 10 minutes to deposit a check!! I can not use the android app on my phone for deposits, it turns off in the middle of a deposit or it just takes 10 tries of pictures to get the right one that the software will accept. Really bad app and the online is not much better I have trouble every time i get on to make a transfer. This credit union use to be great but in the last year they have gone down hill fast. read more

Great individualized service and this is a place where they really care about you. They sat down with me and went over my budget to help me find additional savings. Also they recently remodeled their Golden location and it is beautiful. read more

Coors has been my primary banking unit for five years. I originally financed my house and a car through them. I have since paid off the car and moved my home loan to a bank with a much better rate. Overall, their service is mediocre. Their online banking doesn't work that great and you go through long periods where their app is off line. I am starting to look for another credit union or banking institution as I just haven't been impressed. read more

Is this even a legit business? It is impossible to talk to anyone there unless you go there in person and wait in line OR call and wait on hold for 2+ hours. Considering using Coord Credit Union for anything? Skip it and go to a real bank that can afford proper customer service. read more

After such mismanagement of my money, I closed my account and took my business to another credit union where I am finally treated like a valued customer with respect and trust. The best decision I have ever made! read more

After 60 years of banking with the "Big Banks" I moved to the Coors Credit Union and couldn't be more elated. I continue to find them very helpful in any financial area. They are always friendly and pleasant. It's like a visit to the Coors Brewery. read more

(I THINK YOU SHOULD GIVE THIS A READ BEFORE GOING TO THIS BANK) I didn't have a particularly good experience when I visited this Coors credit union on 1-19-16. I am shopping around for an auto loan and went to Coors because I work with the actual Coors company so I wanted to try this bank to see if it would be good for me. First I called before I went in and the lady over the phone was very respectful and nice to be about all the questions I had. I am a first time car buyer so I need a little help with my buying process because I have never bought anything that needed a loan before. I went into this credit union after I had already called expecting to walk out confident that I know what I am doing when applying for an auto loan. I did not walk out confident at all. I walked out as clueless as I was when I walked in. First I waited for about 15 minutes for a representative to assist me. He then called me into his office and I pulled out a piece of paper with the vehicle information on it that I was looking at. He then began to not even help me but explain to me that they usually don't offer loans to first time car buyers over 15,000$. Which was understandable. I then asked him what I needed to do when I went to the dealership to look at the vehicle. I asked him if they sent the information to Coors for my loan, or what I needed to know before I went in to the dealership. I didn't want to go in there knowing nothing about my loan or what I needed to tell the dealership when trying to possibly purchase this vehicle. All this representative was telling me was I DONT KNOW, I DONT KNOW. What do you mean you don't know? I am choosing to use you guys for my auto loan and you cant give me any advise as a first time car buyer, or help me with any of the questions I am asking? I then told him my boyfriend was planning on co signing for me and that he had very good credit and very good credit history and payment history. ( I do not, I have only had a credit card for 2 months) So, He would assist me a lot in trying to purchase this vehicle because of his payment history. The representative then began acting very overwhelmed with all of the questions I was asking him and kept putting me down about purchasing this vehicle and was acting as if there was no hope for me to even try to get me into the vehicle I wanted. ( when on the website under first time car buyers, they explain that they try their best to get you into the car YOU want as a first time car buyer.) He then began to explain that co-signers are usually your parents or your grandparents or someone in your family, and not someone you live with. I felt very judged at this point and began explaining that I don't have the option to choose one of my family members as a co-signer, and also that I live with my boyfriend and have been for a while now. He then began to assume, "oh so its a common law sort of situation." NO IT IS NOT. We are not common law married, (which is none of his or anyone's business to begin with when applying for a CAR LOAN) and my boyfriend has already agreed to co-sign for me to get me into the vehicle I wanted. At this point I was done with this bank and this guy that was helping me. He was very rude to me to start with, and as our conversation continued he began to get very judgmental towards me and how I was going to try and purchase this vehicle. So I said," okay well that's enough information for me, the lady I spoke to over the phone had a little more information to provide and was less judgmental about my buying process. Thank you for your service and have a nice night. " I then left and went down the street to credit union of Colorado where a man offered more help to me and I didn't have to give him as much information to get me on track to buy the vehicle I wanted. He was actually interested in helping me, and I did not get that vibe when I went to Coors credit union. I was expecting to get treated better than this considering I am actually employed at Coors but I guess that doesn't really matter. He had no interest in getting me started and helping me with my purchase. -sincerely a very pissed off customer. read more