Our builder had us use Rich's flooring for our new build, and it was a huge mistake. Carol was a…read morenightmare to work with, and was so unorganized we would have to correct her constantly. Constantly losing floor plans and material decisions. The people installing the tile, carpet and backsplash were great, and did good work. The issue was Carol micro managing them and changing things we hadn't approved. The entire process was incredibly stressful, and make 1000 times worse every time we had to communicate anything to Rich's. Rather than have to deal with them at all, we hired different contractors to fix mistakes.

I went to numerous flooring companies after we had a flood in our vacation house in Billings,MT. We…read moredid not know anyone local, but after dealing with Rich Jr. We felt comfortable and we hit it off! Rich stayed within our budget required by the insurance company and he gave us better padding and quality of carpet than we originally had. All the installers are experienced, prompt, clean, and professional!! A year or so later we called and Rich gave us the same deal and quality flooring for our upstairs bedrooms and closets. They even worked out a payment plan. We also had Richs Flooring work at our rental properties. After just liquidating our Montana properties I wanted to share our great experience! They are a fantastic family owned business that I would be more than happy to refer them to others!! Thank You Rich's Flooring! The Gardner Family!

This company was one of the recommended installers from Carpet Garage. They are awesome! The work…read morethey did was great, they were very professional. They did vinyl plank flooring in the bathroom and hallway. They did vinyl tile in the kitchen and laundry room and new carpeting in the living room. Aaron came by before we started this part of our project and made sure that we were good with his schedule and what we needed to have ready. His guys were great too. They were very good about making sure that the house was cleaned up and everything was back in place when they left. I would highly recommend them to anyone with flooring installation needs.

does not complete his jobs. Just visited a friend who has him paint a couple rooms…read more Charged a fortune and quality is very poor. I've known of him ripping off a couple other people.

Don't make the mistake my mother and I did and believe his sob stories. Gunnar Barthuly not only…read moretook my payment in full and didn't do the work, he actually stole my new Christmas lights! I hired him on Nov 25th; he wanted payment in full ($300), so I went against my better judgment and paid him. He said he'd be back in the morning and took my lights so I wouldn't have to leave work to meet him. Never saw him after that. Texted him numerous times and just got excuses and promises to show up. It's 18 days later and he has my money (he cashed the check the next day) and kept the lights. He also pulled a check scam on my 87 year old mother and stole an additional $450 from her. Never finished the work there, either. I had to file a police report. AVOID! Update: Gunnar keeps claiming he initiated refunds on 12/2; it's 12/13 and no signs of a refund in our bank accounts. He did bring back my lights today and gave me cash (one string isn't working now and was $2 short, but I can live with that) , but he wants me to remove my posts. Essentially, he wouldn't make good until I posted here and elsewhere, then suddenly he sprang into action and was very repentant. So yes, he did make good - but it wasn't on his own initiative.

I can't believe it's this difficult to try to spend money. Cabinet design has taken 3 months. The…read moredesigner communicates certain dates that things will be ready and doesn't deliver on those dates (not even close... weeks later after several requests for updates). We have had to point out unique considerations for appliances that the designer did not catch even after supplying the appliance model numbers. In the end, the cabinets were good quality but the customer experience has been so poor I cannot recommend them.

This place is a joke. They used to be reputable but not anymore. Let's just say I've felt more…read morecomfortable leaving a car dealership than after our flooring/ countertop purchase. Several return visits to fix obvious problems that should have never been left. So all around didn't have a good experience and was just glad for the project to be done so we didn't have to deal with them and their excuses.

Impossible to contact via telephone or any other means. I suspect they may be out of business.read more

I needed new flooring and had dreaded the process for years. I truly put it off for 4-5 years…read morebecause of the work involved. It completely stressed me out thinking of physically moving everything out of my home & back in again. And when do you find time to do that? I went and talked to Angela about it. She took me through baby steps. I took samples home numerous times to make sure I made the right choice. She made the process a lot easier than I expected. It was still a lot of work, but so worth it in the end!