If I could, I'd not give any stars. Seems there is a big problem with CC within our community. Our…read moreexperience has always been sketchy, but has worsened since we moved to edge of town. 80% of the time, we either have no internet or slow internet although we pay for higher package. Since we've lived here(3 yrs), everytime there are wet conditions, our internet is VERY poor. Countless calls, countless tech visits, resets, new routers, offers to give credit on bill...yadda yadda. How about this, reduce monthly bill to reflect crappy service, offer to pay my cell phone bill(which I have to use data to help son with homework bc CC isn't working) or replace your damn lines rather than band-aiding a gapping wound!!!!???

It's been two weeks since we initiated service and we still don't have cable or internet. They set…read moreup dates to install it and never show or call. Looks like we won't be going with this company after all

BUYER/CONSUMER BEWARE: I had Royell Communications for years. Getting rid of them was a wise…read moredecision. For one thing, they were very over priced compared to Sparklight Communications, and their upload/download speeds were unacceptably LOW compared to Sparklight (or AT&T...if you have any sense, get AT&T). Their technicians were sloppy and did poor work. They did not clean up any of their mess. They just left if for us to pick up. That's totally unprofessional, and we felt it was homophobic. They treated us like second-class customers. The office manage was an officious B****. She was rude, unprofessional, homophobic, unhelpful, and when she gets tired of helping, she just won't talk to you anymore. LOUSY CUSTOMER SERVICE! She also would not cancel our account, and we had the written-notice run around (we live 2 doors down....you really want me to run a note over to the officious B****? I don't think so. We had problems with a very rude installer who came over to replace something on our internet hook-up. We had spent a lot of money have a nice, ACCESSABLE, locked enclosure placed around our hook-ups at the bottom due to vandalism and harassment. This jerk actually REFUSED to work on it at all; CLAIMED that their polices or "the law" said that they did have to touch anything until I went out with a hammer and disassbmeld the entire enclosure. It was just more homophobic harassment from Royell. The wonder owner, Joe Royer, he's such a good little Southern Baptist and Christian....everyting except that, "love thy neighbor," commandment that he doesn't obey. Here's my example and proof of what kind of person he is: My spouse and I are senior citizens and are disabled. We had to purchase a new air conditioner from Best Buy. They put it in the back of our car. The next day we had to get to Saint Louis for a medical situation. It was early in the morning, and the Royell guys were all just sitting out on their back porch, having coffee and smoking their cigarettes and talking. My spouse walked over and asked two of their young, strong 30-someting-year-old men if they could PLEASE just assist us with taking this new air conditioner out of the back of our car and just put in on the back porch. PLEASE. We don't want our car smash, broken into, and robbed with a brand new AC unit in the back while we were in Saint Louis. I think most people get that. Joe's employees did. So two of them started to come over to just get it out. lol....we did NOT ask them for installation services! So what did good-Christian, Joe Royer (oh, we even used to go to church together at First Christian Church in Virden.). He called his two guys back and told them to come back immediately and they were NOT to help a couple of disabled senior citizens from potentially being robbed and their car broken into. That's his brand of faith; Christianity; and what it means to be even a decent NEIGHBOR or decent corporate citizen. I find him to be more of a homophobe and bad neighbor than I do any kind of God-fearing anything. And as far as the 5-star reviewer, if she could really get that many devices running on Royell anything in 2016, I'd like to know what sweetheart deal she got. We had them then. That wasn't possible. lol...not unless her devices were made in the 1980's! If she has their phone service, I wonder if that perhaps come with a box attached to the wall with a crank on the box. The idea that you could pay for Royell's slowest speed available and do all of that is, well, let's just say, "non-sense." I had their service. I don't believe a word of that review. Not based on years of knowledge and experience with this so-called, "company." Gosh...I wonder if she may have been an employee?

I have been a customer of Royell for quite some time now as when you live in Auburn there aren't…read moremany internet choices. The technicians are great, came to my house and hooked everything up and explained everything. The internet service itself is pretty slow compared to other carriers I have had and when I tried to cancel my service by phone they wouldn't do it. They require written notice and I explained to them in my email that I didn't think that was good customer service on their part and they still debited my account for another month when I had requested to terminate my service. Don't waste your time on them..

Great local company that provides the fastest and most reliable internet in the area! Highly…read morerecommend!

This shit sucks. $100 a month for 3 Mbps down (occasionally) and .30 Mbps up? (That's also bundled…read morewith phone and tv) Worst internet experience ever. And just a basic 3 Mbps plan is $49.95 /month. Where AT&T offers a 50 Mbps plan for only &40.00 /month. Don't go with Madison, you're better off moving out of the area and getting better services somewhere else instead of being fucked in the ass by these overpriced shits.

Kinda hate this service.. I'm charged late fees nearly every single month because they don't send…read moretext or email remainders for payments, only notifications within the site (but you have to be signed in to receive a notification lol). I've also tried auto pay, per their suggestion, past two payments autopay has failed on their end still causing me to have late fees lol. Such a joke.

please do not use at&t for any internet, phone or cable services!!! warning****…read moremy 83 yr old parents have been loyal customers of at&t for their internet, tv, telephone and wireless services for a decade.... but loyalty means nothing bc i noticed on their bill which should be heavily discounted with the bundle of services, they have been charging my parents $625 a month by way of auto pay for over 3 years!! i thought surely this is a mistake and i'd be able to explain to customer service they must have made a billing error and get some of those charges refunded..... but nope!!! they were so rude, blamed my elderly mother for not noticing sooner and refused to refund them a penny, then to top it all off they disconnected their tv service and it's been out for over a week now and you better believe their gonna be billing them for it, i'm so disgusted i've hired an attorney to file suit against these greedy corporate thieves!! at to run salt in the wound every freaking ad they have is for new customers offering what they charged my parents, on a fixed income, $625/ month for only $60 .... what a joke... please do not keep this corp greed giant in business! without their customers they have nothing, and they need reminded of that!!! the best provider out there right now is t mobile by far!! do not give your hard earned money to at&t, they deserve to go bankrupt for the scam they've been running on us... this is elderly abuse in my opinion and for who ever the ceo or cfo of this company is... you ought to be ashamed of your company...i intend to make you pay for hour you've wronged my family if it takes my last dying breath. crooks crooks crooks....