I've been a customer since 2017. Great customer service when I call for assistance. The internet…read moreservice I receive north of Litchfield, IL is stable and dependable. (Far better service than others in other smaller towns.)

I've had a total of 5 internet providers over the last 21 years. And I've had 2 satellite dish, and…read more8 cable TV providers over the last 31 years. NewWave Communications is, by far, the worst provider, of both services, I've had to date. I switched 2 years ago for the low price and the convenience of one provider for both services. My mistake...going back to previous providers ASAP.

Kinda hate this service.. I'm charged late fees nearly every single month because they don't send…read moretext or email remainders for payments, only notifications within the site (but you have to be signed in to receive a notification lol). I've also tried auto pay, per their suggestion, past two payments autopay has failed on their end still causing me to have late fees lol. Such a joke.

please do not use at&t for any internet, phone or cable services!!! warning****…read moremy 83 yr old parents have been loyal customers of at&t for their internet, tv, telephone and wireless services for a decade.... but loyalty means nothing bc i noticed on their bill which should be heavily discounted with the bundle of services, they have been charging my parents $625 a month by way of auto pay for over 3 years!! i thought surely this is a mistake and i'd be able to explain to customer service they must have made a billing error and get some of those charges refunded..... but nope!!! they were so rude, blamed my elderly mother for not noticing sooner and refused to refund them a penny, then to top it all off they disconnected their tv service and it's been out for over a week now and you better believe their gonna be billing them for it, i'm so disgusted i've hired an attorney to file suit against these greedy corporate thieves!! at to run salt in the wound every freaking ad they have is for new customers offering what they charged my parents, on a fixed income, $625/ month for only $60 .... what a joke... please do not keep this corp greed giant in business! without their customers they have nothing, and they need reminded of that!!! the best provider out there right now is t mobile by far!! do not give your hard earned money to at&t, they deserve to go bankrupt for the scam they've been running on us... this is elderly abuse in my opinion and for who ever the ceo or cfo of this company is... you ought to be ashamed of your company...i intend to make you pay for hour you've wronged my family if it takes my last dying breath. crooks crooks crooks....

I am a tough critic and I love i3 Broadband. I have had 2 issues since jumping the scandalous…read moreMediacom ship. March 28, 2022 an idiot in St Charles MO failed to call Dig Alert/JULIE and severed an i3 cable. The repair was timely. Recently Hulu tv failed to recognize the IP address. Each time I called i3 I spoke to an intelligent, English speaking person who provided honest answers and an explanation for the issue. Not only did i3 have an answer but they also told me why or where the problem lies and how to fix it or that they are working on the outage with an honest, realistic estimated restoration time. Nothing is perfect. I have respect and loyalty for any company that has an answer with an explanation. I can always roll with honesty no matter how ugly the truth may be. Kudos to i3 Broadband. Honesty, accountability, and transparency are long lost character traits. I applaud i3 Broadband for their integrity and honesty.

Yes, it is noticeably faster than Xfinity. Price is a little better…read more Best insider secret? The i3 techs set your network name to your actual NAME. Then they assign the network password to your phone number. Yep. They use whatever phone number you used when you requested service. Oh. My. Gawd. All you need is anyone's last name (that's the network) and their phone number (that's the password) and you have full access to everything a user has passworded access to. They apparently are unaware of the vast number of users working from home. Just think how much data out there is at risk because of i3. Know someone who works from home? Know their phone number? Wheeeeeee. Mebbe their techs need to learn a little bit about network security. Ya think?? They are they're at a HUGE risk of being sued. Before I even accessed the network, from my computer, I renamed the network and changed the password. There is no way I would ever log onto a network that uses my lastname and my phone number as access. It seems confusing to change your password, but it isn't. You can either call i3 and ask them to change it or you can do it yourself using a smartphone app HomePass. I'm a little skeptical about HomePass. Described as "HomeKit allows users to get rid of an old notebook and store codes right on an iPhone or iPad." LAST thing I want to do. EVERYTHING I have access to was hacked a few months ago, by using passwords I had saved on my devices. So....I spent 2 days trying to get my printer back on my network. (I'm not a fool. I am staying connected to the Xinifity network, until I test everything out. That included my printer. Whew!) Tech Support? Hmmmm.... I actually asked the tech if she was asleep. Seriously, she literally sounded like I woke her up. My goal was to print via my new i3 network. If I couldn't print and scan, I literally would cancel i3 and keep my Xfinity account. And, ironically, I am printing out forms to WRITE DOWN my passwords now, after discovering how easy it was for them to be hacked--even ones that passed the "Strong" test. Last thing I want to do is have my passwords in the ethers. So. I wanted to print out my password forms so I can write passwords down by hand, and make a note when I change them. Seriously, I thought I had wicked good protection in place. I did not. So...Tech actually asked me if I "have" the manual to my Canon printer. Duh. It's online. How does a tech not know that? Or maybe she just doesn't scan or print? And, of course, I had been reading it. Meticulously following directions. Printer just wasn't being recognized by the new network. Tech wasn't much help. By the time I finally got it to connect (without help from her), she said she might have a way of connecting it to the network from her end. Really? It's passworded. How was she going to do that? Oh, yeah. She probably assumed the network is my lastname and the password was still my phone number... I still don't know why my printer wasn't being recognized by the network. But, now it is. So far so good. We will see how the rest of my first 30 days goes.... Who do I see about getting all that time bacK??

DISH doesn't deserve any stars! They are the worst to deal with! After being a customer for more…read morethan 10 years, we no longer needed the service so we called to cancel. The account was paid in full and up to date. The first call frustrated my husband so badly he just gave up and hung up. We called back again this time prepaired to stay on as long as needed to get the service canceled. THE CALL LASTED ALMOST 3 HOURS AND THEY STILL WOULDNT CANCEL!!!! We received annother bill so we wrote on it that we called to cancel and didn't owe anything. After 2 months we got another bill deducting one month. Then we received an email with return labels for the equipment. Now they have turned the account over to a collection agency for the month after we called to cancel. We are disputing!

Sadly, I have to revise my review. whenever there's any kind of storm, you can count on your…read moreservice going out. Recently decided to go to streaming and cancel my Dish service. To date, I have had to call 4 times to cancel. Their maneuvering to keep customers is appalling. I keep receiving bills even though I call to confirm the cancellation of my account. It's totally annoying and I do not recommend them for this reason.

Hmm...I was told when I signed up with an introductory price that the price would go up in 12…read moremonths to the normal price but all I would have to do is call them and they would lower it again. I did that and was told no way. I indicated that was pretty shabby since it was most definitely used as a ploy to get me to sign on. They really could not have cared less. Also, my signal is apparently always crossed with a neighbor who has really horrible taste in television. We constantly have things like "Bad Girls Club" and awful movies like "Phat Girlz" show on as recorded on our DVR. Unless I am sleep setting my DVR, this is pretty annoying. I am also fairly confident that even my unconscious self has better taste than that. Oh, this neighbor also records "The Nanny". WTH?? Why record a show that is showing on at least one of the Nick channels pretty much 24/7? Dear Uverse, You are cordially invited to provide your service on my street asap. Sincerely, Future Customer

Stay away from DirecTV. Their customer service will disappoint you. You may spend a log time on…read morehold. Then get cut off during a call transfer.

I highly recommend that you order your TV & internet options directly from Frey! Their tech people…read moreknow what they're doing and are always on time and friendly.

I was referred to Sat-Com by my Home Owner's Association management. This was my first time using…read moresatellite services. The installation was very professional; they had to run some new lines through my garage, but everything they ran was tied up and tucked away neatly. I had the Genie DVR installed, and Dan (owner) sat down with my wife for about 10 minutes explaining all of the features of the remote, DVR service, and DirecTV offerings. All-in-all, it was the best installation experience I've had from any provider. The DirecTV service itself is working great right now as well.