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    Spartan Remodeling

    5.0 (1 review)
    Open • 9:00 am - 5:00 pm

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    5 years ago

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    Pella Windows & Doors of Knoxville

    Pella Windows & Doors of Knoxville

    (4 reviews)

    We'd had nearly all of our windows and doors replaced by Pella. The first window we had installed…read morewere wonderful except the one in our bedroom that howls in the wind. The patio doors ($22,000) were delivered five months later with the wrong trim, last month. Tried to reach out to our sales representative Chris Grendel's (865) 308-1961, but he hadn't set up his voicemail box. Let me remind you this is Pella, allegedly the A++ folks in the business. I reached out to Doug Jackson, our sales representative who oversaw the installation of our windows. He actually took out call and committed to pre-Thanksgiving installation. Now not sot much. I'd still still give a five star review of Pella in Chicago, here not so much. Let me say., installers are great, sales representatives and office staff not so much. How do you give a telephone number in your sales contract that doesn't have a voicemail activated - Chris Grenfell? Beware Chris Grenfell, no follow through - No availability. Stay clear. Would give zero if possible. 11/18/22 Update Just got a call that an installer would be to my house late Wednesday afternoon. So maybe?

    One of the most challenging businesses I have ever ordered a product from. The sales rep mis quotes…read morethe lead time and then does not answer or return calls when you try to get updates. The receptionist intentionally screens phone calls and does not return messages. Figured out the only way to get through to the office receptionist was by calling corporate and having them patch me through - this way she couldn't see the caller ID with my number. When I finally got in touch with a manager, he promised to personally keep an eye on my order and said he would call me on a specific date when product was supposed to ship. He didn't call and so 2 days later I called him and left him a voicemail but again received no call back. Finally just went through to corporate office every time I needed to get information. Perhaps the product delays (10 weeks) was excusable with COVID but the extreme lack of customer service and communication is 100% inexcusable. These locations are apparently independently owned and operated so if you want pella products I would highly recommend going through a different retailer for your order.

    Spartan Remodeling - roofing - Updated September 2026

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