They never return calls anymore. I have used them three times in the past. The work was good. If…read moreit's not a big money job, they don't want deal with it. They are more commercially oriented.

Excellent service! I have used them for residential and through business. They always go out of…read moretheir way to fix your issue while not gauging you for service you do not need. Whether a large job or small, I highly recommend!

Cole from Prime HVAC arrived early on 4/10/23 and did an exceptional job checking and making…read moreadjustments to my A/C and Furnace. His expertise and explanation of his work is above and beyond. I made a very good choice calling Prime Heating & Air!

Extremely responsive and always willing to put in the time and effort to get the problem solved…read more Other HVAC companies act like the cable company by giving you a window of arrival from 8-5 and then send someone that might know what they're doing. Prime respects you and your time. They schedule a narrowed time frame to have a knowledgeable employee at your location and won't leave you waiting all day. They are a newer company to the area but they have years of experience in the trade. I like to build long-term relationships with reliable service companies and I absolutely feel like Prime is one of those companies for me.

Over 40 years in business says it all. Famliy owned and very trust worthyread more

They are an established company with over 40 years of being in business they are honest and…read morereliable i would definitely recommend them

Always returns phone calls, always makes time to come look at the job no matter how big or small,…read moregets estimates done quickly, does a great job fast friendly and VERY professional

Heating unit went out, picked them out of the phone book randomly, when I called them noticed they…read moreanswered very quickly, he couldn't make it today, already booked but could be at my home at 8am the following morning. I explained will call in late for work need this fixed-- 8am no show, 8:30 no show, 8:45 I called him answered and hung up without speaking, figured he may be traveling bad reception, he will call me back shortly. 20 more minutes no call, when I called him back a couple of more times trying to determine if he was coming or not and should I go on to work?? he blocked me never heard from them again, called the number from a friends phone days later got the message machine. never found out what happened he must be pretty untrustworthy pretty negative situation, when ya don't know one could only expect the worse maybe he died? woke up drunk? crackhead ? no body ever made an effort to explain.??

This is a general contractor, (licensed, bonded, & insured) but specializes in commercial, &…read moreresidential heating and air. My wife and I first contracted them to spruce up (a lot of sprucing up!) a home we purchased in Carl Junction, early in 2011. Since then, we've had them back for a number of things; Added a split system A/C unit, replaced 6, 6 foot windows, repaired our main A/C unit, got our gas log working again, tore out an old concrete patio slab & flower bed, and now in the process of replacing with some rock pavers. Built a nice patio cover, installed an electric doggy door... Our list seems never ending. In addition to the fact that the work performed is always outstanding, I've had enough experience with them to know I can trust them. To me, that's GOLD... Oh, and they're very good at coming up with good design, & build ideas. On one job, If they had simply done what I had first said I wanted, I (and my neighbors) would now be looking at a crappy chain link fence in front of my house. But now, thanks to some design ideas they offered up as options, we have received some nice complements from our neighbors, on the nice white vinyl fence & gate. Pros: The prices are fair, the work performed is high quality (they don't cut corners). Honest, Good people. Cons: (Not really a bad con) It's a small business. No big fleet of trucks here. So, unless you have a real emergency, you might have to get on the schedule, and wait your turn. Given my past experience in dealing with some other contractors, these guys are well worth the wait.

I have used McKinney Plumbing numerous times. Several times I have had to have them come back to…read morerepair what they fixed because it was already leaking on the same day they fixed what ever I needed fixed. (I have owned many homes at the same time here for years) What really burned me was the last bill I got from them. They charged me over $450 for a small (less than an hour) job they did for me. How did they get the bill that high you may ask? They itemized every thing in lieu of their hourly rate. Mind you that I had everything they needed to complete the work on site. I have had numerous rental homes in the Joplin area for over 10 years, so I am not exactly a novice. I had never had them bill me in this fashion before. My husband and I were obviously not happy. My husband tried to call Gary to no avail. I agree with AJ that Gary avoids discussions about his billing practices. I paid the bill on the same day the work was done, as I always do. That was the last job they will ever do for me. They lost our business because of GARY MCKINNEY'S unwillingness to have a conversation about his apparently new billing practice. Had I known that he was going to Itemize everything on that visit there were several things (nearly all) I would have done myself. HOMEOWNER BEWARE if you choose to use their services you may encounter the following: Repeated calls to fix the same issue that they just fixed. Billing practices that are inconsistent. They may bill you one way one time and then a totally different way another time. Stonewalling when you have a problem that you would like addressed. Gary will not talk to you if you have a problem. Now, obviously my experiences with them have not been all negative. I'm just saying beware. Good Luck!

What started as a 5-star experience has sadly become a 1-star (zero star?) experience and a…read morerecommendation to not do business with this company. It has to do with communication and honesty and follow-up. We had a great experience with Gary's crew when fixing some plumbing issues at a rental property we invested in about a year and 1/2 ago. They were timely, they did solid work, the price was reasonable, and the quote, invoicing and payment process was easy. Cut to 3 months later and we had gone out of town for work for 5 months. Our adult daughter was house sitting. The temperature dial on our shower broke and we told her to call Gary. He sent someone out who wanted to take the part away to do some research, but we had already done the research and knew that the thermostat needed to be replaced. It would've been (was, ultimately by another plumber) about a 1-hour job. Even though our daughter asked the plumber on-site to not go do any research, he took off and started making calls and visits to figure out how to do what we'd already said needed to be done. We never heard back, so we had another plumber come and do the job... that was until we received a bill for $170 for the plumber's time to do research we didn't need performed. Originally the bill was coming to our daughter's boyfriend (who signed for the quote visit), and when the first one arrived, I called long-distance to talk to them to explain the bill amount was bogus and we'd pay for the house-call. I left 2 messages and never got a reply. When we got back, I got another bill, finally in my name, and called them twice before speaking to a gal in their office and re-explained what had happened. She said she would have Gary call me back to discuss and we left it at that. He never called back... I don't know why, I was nothing but courteous and professional, and felt it was totally fair to pay for the house-call. We planned on doing years of business with this man and his company. Now it's months later and I've had to leave town again to care for an elderly family member out of state, and now my daughter sends me a picture of a bill... the bill that I never got the call back on has been turned over to a collection agency. Unbelievable! No calls back and instead of facing me and discussing what happened, he just writes off our family and our business and sends the bill to collections. I run my own small business, and I would never do this to a customer, so I'm sad to be writing this review. This guy is willing to lose lifetime customers - not only me, but my family and friends born, raised and still living in Joplin over what amounts to $110. It's petty, incredibly rude, and bad business. I don't recommend hiring Gary McKinney plumbing even though their work is solid, because their backbone is not.

I really don't like leaving bad reviews, especially for small businesses but this was a terrible…read moreexperience for me. I initially called (Dec 12) because I could tell there was a leak somewhere (damaged floors) and assumed it was my hot water heater. I just bought this home a few months ago, so still learning its quirks. He was able to come out the following day (thank goodness.) The guy said the element and thermometer were bad but couldn't find a leak. I suggested maybe it was a pipe under the house so he went under to check...and it was. So he fixed that and said he would be back on Monday (this was Saturday) to fix the water heater. He changed the time Monday (Dec 14) twice and then just didn't show. I received a text at 8:26pm saying he would be there the following morning. I acknowledged that was fine at 9:06pm. The next morning I received a text that he didn't see my response so it would be afternoon, by 1pm. I was already off of work for this so I continued to be patient and said that was fine. He came at some point that afternoon, changed the element and thermometer and flushed the heater. I took a shower that evening (Dec 17) and it was hot. The next morning it was cold. I called him Dec 18th at 11am to discuss. He said he would call me back, I waited patiently and received no call back. Friday, I'm working, comes and goes with no call. Google helped me find and hit the reset button which allowed me a hot shower. Saturday (Dec 20) it's cold again. I went to work, and called him AGAIN at 11:28am. He said they'd be there Monday to replace the other element. I informed him that also the valve where it was flushed is now steady leaking. He sent me a text to confim he would be there Monday between 1 and 3 so again, i take off work Dec 22 so i can be home for this. Guess who doesn't show at 3! So I sent THE most polite but firm text I can muster without losing my absolute mind. Response is that someone else was supposed to tell me it wouldn't be Monday. No new time. Just blame shift for MORE bad communication. Tuesday, I take off work again, and get a text at 9:11am "Are you free now." So he comes and goes. The next morning, no fcking hot water AND its still steady leaking so my floor is now fcked in that room too! I sent him a text yesterday, I've had family in the last two days, i told him i realize it's Christmas and it can wait until after. Here I am 10:30am on Dec 26th he has read my text and not responded. I started with a floor that was showing issues, a water heater that worked mostly OK was WAS NOT LEAKING and now have messed up floors in two rooms, no hot water for two weeks and a leaking water heater. The communication is horrible. The knowledge is clearly not there, the ownership of problems caused is lacking. This is really poor business behavior all around and I do not recommend. I paid this guy nearly $1k to mess up my water heater and my floors and then skirt responsility. Merry Christmas.

I googled plumbers in Joplin and saw MVP Plumbing. They had good reviews so we decided to give…read morethem a try. We called and were able to get an appointment. They arrived when they said they would. Levin, was extremely courteous and was so fast repairing the seal on our toilet. He even cleaned up after the install. Call them today for your plumbing needs! MVP Plumbing were very responsive, courteous and a great value.

Reasonable pricing, excellent service, respectful technicians, quality work. My twenty six year old…read moreequipment was failing and parts were no longer available time to replace. I spent five months shopping and getting estimates, and reading reviews. "Mike's " estimate was one of the lowest and I received good reviews from neighbors and the community. The lowest (and highest) estimate(s) was from a company that had poor reviews. Mike installed two new systems, quality workmanship and product. Bravo to Mike, his family and crew.

After two years of constant AC problems Brian found and fixed the root cause of all my AC issues in…read moreone hour. Due to a medical emergency we absolutely had to have dependable cooling within a day and Mikes was on it right away. Out of five stars I give them ten!