6 Cassina Ln - Some Nice Renovations, But Too Many Other Issues…read more Our group appreciated some of the recent updates in this home--particularly the nicely renovated kitchen and bathrooms. The large kitchen table was a great gathering spot for meals and games, and the multiple porches gave everyone a place to relax. However, one of the porches didn't have any furniture, limiting its use. That said, several issues impacted our overall experience and should be addressed: Pool Area: The listing showed lounge chairs around the pool, but there were none upon arrival. The outdoor table and chairs are rusted, with several chairs having dangerously eroded armrests. After pool maintenance mid-week, the unheated pool became warmer than the heated hot tub. We used the provided instructions to start up the hot tub but were unsuccessful. Management resolved the hot tub problems and later told us the laminated instructions in the house were incorrect. Reviews suggest this is a recurring issue. The privacy fence blocked airflow--some outdoor fans would help make the space more comfortable. Overhanging trees constantly dropped debris into the pool and surrounding area, which hadn't been cleaned recently; a slimy buildup was present near the pool steps. Despite the listing stating that beach towels were provided, none were at the house when we arrived. Management did send over towels the same day we called. Laundry: The dryer had standing water inside. The management attributed it to condensation, but this isn't something we've encountered in many years of owning and renting homes in Hilton Head. Pull-Out Couch Area: The ceiling fan is wired to the main light switch, so it can't be used without also having the light on--problematic for sleeping. Beds & Bedrooms: The master bed had an added cushion that caused the fitted sheets to pop off during the night. Several guests reported back pain from uncomfortable beds; one of the twin beds was wobbly due to a broken leg. The upstairs area was warm and slow to cool; upgrading to LED lighting might help reduce heat. Bathrooms: Only the master bath had sufficient towel bars/hooks. The other bathrooms lacked adequate places to hang towels. One bathroom had a fan that ran constantly and loudly, requiring the door to be closed at night. Kitchen: The ice maker was unreliable, requiring us to buy ice. Management did bring some bags to help. The cookware, while attractive, was not non-stick, making it difficult to use for meals. Porches: The screened-in porch roof leaks during rain, soaking the furniture and making it unusable during bad weather. General Maintenance: While the management company responded to a few of our calls by sending someone over to clean the pool area and check the appliances, no lasting solutions were provided. After several issues, we became reluctant to keep calling. Final Thoughts: The home has great potential with some thoughtful renovations and a spacious layout, but the maintenance and communication issues significantly affected our stay. With more attention to detail and proactive upkeep, this could be a much better experience for future guests.

I just got back from a vacation at 25 Duck Hawk with my fiancés family and we were pretty…read moredisappointed with our stay. The location itself (oceanfront and in Sea Pines) was awesome. Unfortunately, the location was the only good thing. So many things in the house were broken. The ice maker didn't work. The dishwasher top shelf fell out when trying to pull it out to put dishes in. One of the two ovens did not work properly. One of the toilets only half flushed. A broken off plug was stuck in one of the electrical outlets. The light switch in our bedroom did not connect to any light. The fan only turned on for a short period of time. For a luxury home rental company, the amenities and appliances were far from luxurious. Also, they provided us with nowhere near enough toilet paper or trash bags for our stay. For as much as we paid for our stay, you think they could've provided a few more inexpensive toilet paper rolls and trash bags... On top of that, there were a few spots in the house with visible dark mold. One of which was our bathroom. I have a mold allergy, so this was not something I was thrilled to see. They had someone come to look at it and instead of taking a good look and figuring out how to best remediate it, the guy they sent over just cleaned up the visible mold off the ceiling. This is NOT how you properly clean up mold... He also told us to make sure to keep the vent in the bathroom open, as this is how the mold got there (in a tone as if it was OUR fault). The mold was there when we arrived, as was the closed bathroom vent. Not to mention, the guy they sent over showed up unannounced. No phone call letting us know that they were sending someone over. In additional to this unannounced man, there was another man that showed up on the property. He had a leafblower and was blowing leaves off the property, but he showed up completely unannounced and didn't introduce himself or let us know that he would be cleaning outside. Needless to say, I was in for a shock when I walked up from the beach and was met with a stranger! My mother in law called The Vacation Company (on the first day of our stay) and let them know that we were dissatisfied with our property. The lady on the phone said they had a lot of problems with this property and offered us another one. It was a little bigger, but the location was nowhere near as nice. We decided to stay with 25 Duck Hawk, although it was far from the quality we were expecting. Do yourself a favor and do not stay at 25 Duck Hawk Rd! It is run down and in serious need of some TLC, I would not consider it luxury. Their other properties seem to be relatively nicer, but try to do research on the specific property you want to stay at!

Laura manages 2 properties for me. She takes care of everything. She does a great job communicating…read morewith guests in a timely and friendly manner. She also adds special touches to make sure my guests have a great first impression of the properties.

DO NOT rent from this place. I repeat, DO NOT. The owner Henri, gave out my personal information…read moreand social security number to a random, crazy stalker that called the office and put me in danger. He then started spreading the lies he was told and continued the harassment himself. Do not trust him at all. People in the office knew about this and nobody told me about it. You cannot trust them. Before I fully moved in, Henri asked me to meet with him at the rental but something came up last minute so I told him I couldn't. He got mad at me for that and so locked me out of the rental I had already paid for by changing the code on the door without telling me! After that incident I asked that he not contact me at all and he still tried to force contact, sending emails that he was the one in the lease agreement bla bla bla . I had to call the police on him and restricted his access to the property. Stay away from this garbage. As unprofessional as they come.

Rented a property from them for 3 years and upon moving out they performed a move out inspection…read morewith nothing negative to say. We moved out a month early and the new tenants moved in the day our lease officially ended. Now it's been 3 months and still haven't received my deposit back. Now I'm having to contact the courts. Completely unprofessional and illegal.

If you are looking for peace of mind leaving your 2nd home property in good hands Ike Callaway with…read moreThe House Butler is the person to call. House Butler helps with security system 1st point of contact, vendor coordination (makes sure your repair work is done.) The best service is their concierge services (grocery delivery, mail collection and arranging for airport transportation.) They take the worries out of your 2nd home ownership.

From the owner: The House Butler HHI is your premium home watch service on Hilton Head Island, SC. We provide…read moreabsentee homeowner solutions to help maintain your Hilton Head Island, SC property so it does not incur any damage while you are away. We understand the investment you have in a second home, and therefore, work hard to ensure everything is safe and maintained during your absence.

I will forever trust my vacation stay plans with Hilton Head Properties. Darcey Sundling's group…read morewere amazing and very responsive! I was concerned about asking for help but they were on it, no questions asked! Thanks again for a seamless week in Sea Pines, we couldn't have done it without you, see you next year!

Do not rent from this company. They lied about construction being done, I called 3 times before…read morebooking. We showed up to a construction site on the beach. The manager said they don't know when projects are going to be finished. We had debris falling on us from the roof and loud hammering and chain sawing all week. Manager said he is not responsible for anything. I paid $5800 and he offered me a $100 refund. HORRIBLE CUSTOMER SERVICE AND VACATION MANAGEMENT.

Do not do business with this company! The properties they "manage" are listed on Airbnb and are…read moredisgusting. Roach filled, smelly, and not clean.

I applied for a permit to install a retractable awning and the HOA had 60 days to act on it. I…read moreexplained to Ms Cathy Pilatic that I had company coming in 2 weeks and reqjested that they approve it by then. I had to supply added info with her help and after that my application was approved 2 days after I sent it! My sincere appreciation to Ms Pilatic and the Architectural Committee for being so helpful and understanding.

Jessica Turner showed a complete lack of compassion today. I called her, understandably upset,…read moreafter discovering that the landscaping company had completely destroyed the front garden I started while my son was in the NICU. That garden was deeply meaningful to me, and it was just about to bloom for the first time. If I didn't have my son one day, I knew I'd at least have those flowers -- a living reminder of what we survived together. When I asked why I'm paying $450 a month only to have something so personal and important ripped out, she coldly responded, "That's the price you pay for communal living." I was then told it was my fault for not having a sign out requesting that the garden be left alone -- even though there's nothing in the bylines stating that's required. As I began to cry, I asked if she was being serious, and she sarcastically replied, "No, I'm fake." Not a single apology. Not one attempt at a solution. Just blame, sarcasm, and a complete lack of empathy.