We appreciated the sale & service supplied by Jay & his son at Cline Falls Pool & Spa in Tumalo …read more All was as described and installation went well. The best help was given in instruction for spa maintenance/care. We value the service and the knowledge they provide. Looking forward to our spa therapy!

From the owner: Cline Falls Pool & Spa is a local, family owned business located in Tumalo @ Tumalo Junction. We…read morehave 23+ years of experience helping our clients achieve and maintain top water quality in their swimming pool or spa. We proudly feature West Coast Spas, made in Oregon with all American Parts and Local Service. Enjoy a trouble free Swimming Pool or Spa all year long with one of our regular maintenance programs. Don't forget to call us with any of your repair needs, we service all makes and models of swimming pools and spas. Residential or Commercial accounts are welcome. Call us today and join our clients who now "see things clearly" after we visit... New Spas Swimming Pool & Spa Chemicals Swimming Pool & Spa Accessories New Spa Covers Pumps/Filters/Heaters Salt Water Systems & UV Systems

Very disappointed. We engaged Chris and team to resolve leaks in our custom spa. After $3K the…read moreleaks are unresolved (actually worse) and Chris has been unresponsive for the last 6 months to get the issue resolved.

From the owner: Above and Beyond Pools & Spas is Central Oregon's premier inground swimming pool and spa builder…read more Conveniently servicing Bend Oregon, and the surrounding counties we specialize in custom pool and spa design and construction as well as custom rock work, Maintenance, Leak detection and Inspections.

I will start out this review, stating that Scott is a nice guy. I am giving him two stars; one…read morebecause he is nice and the second because he seems knowledgeable. We had him come out for a diagnostic on September 15th, that ran us about $220. Scott charges by the hour and our diagnostic ran a little over an hour. He diagnosed the problem (leaky pipe) and told us that he would send a link for us to pay for the part. After some time of not hearing from him, we contacted him, he sent the link, and told us it would be 1-2 weeks for the part to come in. After a week or so, we called/messaged him to check on our part. It was a week of phone tag and waiting for a response. He told us that he had our part and gave us the "go ahead" to drain the tub. He then texted back a couple hours later, after we had drained our tub, stating that he thought that we were someone else and was still waiting on our part. He responded back October 8th stating he had the part and scheduled us for October 16. He cancelled last minute, stating he had another job that ran over and scheduled us again for November 6th. He showed up late, at dark, took time to set up lights (keep in mind that he charges by the hour) and removed foam from around the area he needed to work. After an 1 hour, he stated that he couldn't finish the job because he needed help to get to where he needed to be. He scheduled us again November 8th. He showed up again with help, after dark and told us he forgot the part and would have to reschedule with us on November 10th. He didn't show up on the 10th because he had another job that ran over. He then texted, stating that he wanted to "prioritize" us and give us our own day and time needed to finish repair, which he estimated would take two hours. He scheduled us for November 18th at 12pm. He showed up at 2:15pm with a new employee who refused to help him lift the tub, the whole reason he rescheduled with us. He forgot a part and left at 2:45pm but returned to finish the repair at 3:15pm. He spend maybe 30 minutes working on the tub, fired his employee on the spot because the guy stood there, refusing to work, left to take the guy home at 4pm and returned at 5:45pm. When he returned it was dark (repairs take longer in the dark) and he completed the repair at 7:45pm. The amount of time he collectively spent actually working on the tub was 3 hours and 30 minutes (11/6 for 1 hour and 11/18 for 2.5 hours). We know this because we have a camera pointing in the direction of the tub that time stamped when he came and went and we were home during both appointments. Before he left, we asked him how much time he would be billing us for. He stated, "I'm only going to charge you for three hours (this was including an hour from when he came out to remove foam), even though it was a lot longer because I know it's taken a while to complete the repair." Yes, his equipment was at my house for about 6 hours on the 18th but the actual time he worked on the tub was 3 hours and 30 minutes. It's not my responsibility to pay for errands to pick up forgotten parts or driving your ex employee home. He charged us for 3.5 hours of work, which we paid. There was no discount for inconvenience, which is fine but don't tell me one thing to just turn around and do something different. The tub was finally repaired after two months. We were instructed to wait 72 hours before filling the tub to allow for the silicone to dry. We got it filled and went to plug it in but the cord kept tripping. When we started this repair it was hot and sunny. After we were instructed to empty the tub, it sat empty and unplugged for about 6 weeks. The weather changed and it started to rain. We attempted to keep the cord end away from rain water but unfortunately moisture made it into the cord because we couldn't keep it plugged in, due to the tub being empty. We ended up having to replace the hot tub GFC cord. No, we did not hire Scott to do this. This repair shouldn't have taken two months to fix. He shouldn't have shown up after dark to attempt the repair on multiple occasions, which absolutely added more time. He should have prioritized us from the beginning. He fixed one problem, just to add a damaged cord that we had to then turn around and have repaired for an additional cost. Very frustrating. He is a very nice guy but not reliable. I would not recommend.

Shit sandwich... positive, negative, positive…read more Scott is a good man... Ernest and likable Some people don't know how to run a business... in this case you don't get price quotes before the work so the bill is huge before you realize what you are paying for... deadlines get missed... goofy mistake happen... then it's a weird reconciliation between what happened and if it was fair... and how much do you want to fight over a couple hundred bucks And I would use Scott again. Why? Because I think if I did a better job being clear about what I need from Scott... he is basically good at what he does... and there aren't a ton of options. Look... this guys got some bad reviews... I could have done that but in truth half of what didn't go well was me... so maybe some of those bad reviews aren't fair. My advice... give him a chance but really... really manage the work

Be VERY leary of this company and Nate. We had a custom pool cover made and installed. This is a…read morelarge pool. It took 11 months for Nate to complete the installation. The end result is below satisfactory. We will not refer this company. If you have a small pool it is possible he can do the job however keep your expectations low. Nate does not possess the qualities of an experienced installer. He does not know how to troubleshoot. If you want quality, this is NOT your complany.

From the owner: Harmony Pool & Spa is a local family-owned business. We provide services in Central Oregon and Lane…read moreCounty, including Florence! We specialize in Automatic Safety Covers & Pool Liners. Visit our website for more information. Or Call/Text us today!

Eddie is the very best, amazing customer service, knowledgeable. Very professional and…read morecommunicative. Highly recommend him and his company.

From the owner: We are a premier aquatics company. Our end products and customer care rely on years of experience…read moreand commitment to safety, quality and excellence. Moreover, we love what we do and challenge ourselves to see our customers equally happy with our work. Swimming pools, spas, water features and ponds are the venues we can help you see your aquatic dreams come true.

We had planned to purchase a hot tub and for several weeks visited all of the local businesses in…read morethe area. We found KNS Hot Tubs in Redmond and from the moment we entered their store we knew where our business would be done. The owner was in-house that day and he spent considerable time with us. Learning of what we needed he suggested a few options. Our delivery was quick and the team was very efficient in placing our tub in the best location. Since delivery we have had a few questions and a phone call has always been the solution or a visit from one of their techs to help us out. Highly recommend this company for their dedication to customer service.

Great service, the product they gave me took care of the reoccurring mold problem that I had been…read morefighting for several years.