This franchise is to be AVOIDED if you want well-fitted, correctly scripted glasses or contacts. My family have been long-time patients at this franchise, however in the past 3 years their service has been abysmal. My short-sighted daughter (who can't see without her glasses) was told to "wear in" the incorrectly scripted glasses (and ill-fitted frames) she received. They refused to replace them until another Specsavers called them to confirm the script error. My husband was then supplied an ill-fitted sunglasses script/frame which he did not select and upon collection they insisted we owed them more money plus they didn't want to resupply with the correct frame. A robust discussion had to occur instore before they would agree to resupply. I was then bullied into a pair of distance sunglasses which I explained to them didn't work the last time they supplied them. Again, the sunglasses are the incorrect script and after a fortnight of having to "wear them in", they refuse to honour their promise of a replacement pair of access lenses for my daily job - which I originally went in for! Suffice to say I threw my brand-new sunnies into the charity specs recycle bin. Two of the optometrists seem competent, Hiromi and Vedda, however, if you have anything other than a basic myopia they are hopeless to prescribe the correct script. Anyone with astigmatism should go elsewhere - which is about half the population. All the optical dispenser are CLUELESS and you WILL be disappointed with your script/glasses you have filled here. read more
