Horrible location. Would recommend you drive to any other Verizon store if you have that option…read more Had an issue with a cell phone not charging. 4 people behind the desk allegedly they were working, but all had their noses in their on phones and seems unaware they were actually at present at their place of employment. It seemed oblivious or didn't care that they were in a customer service position and I assume we're receiving some type of monetary compensation for the service they were not providing customers. The person that actually attempted to help me, ended up misdiagnosing my problem which resulted in me having to make two trips to the store that day. On my second trip in, not so much as a I'm sorry you had to come back again. I had to ask repeatedly to get some type of return receipt for the original item I was sold that I was returning because it did not solve my charging issues. They acted like actually some type of record that I did not keep the previously paid for item was a completely new concept. The manager Brandon was the rudest of them all. Completely put out that he actually was being asked service a customer, rather than whatever was so important in his own phone. He was so Surly from being taken away from mentally masturbating to where ever was going on in his own phone. The other three workers that were ignoring everybody else in the store practically, we're all in their early twenties. Brandon was not. If you need your phone serviced without some tiny man taking out their own self-loathing on you, go somewhere else.

From the owner: Visit our store at Fremont for all your latest mobile, 5G home internet, or business needs. For…read morefurther convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Like a lot of businesses they've gotten cocky with their customer base. It came with my house 4…read moreyears ago and in the last 3 months I have had constant issues. I drew the line when my internet went out AGAIN, and the 1st call tech lied to me to get off the phone and when I called back, obviously irritated, the second tech hung up on me. Of course my internet was out all night, coming back on in the morning and then again going out that night. I disconnected everything, went to another company and more than tripled my up and down speeds for $20 less a month. When I called to cancel, again nothing but crap customer service. Hindsight, wished I'd left sooner. Oh and as I write this, apparently the service is down again.

Poor signal quality, service goes in an out about everyday multiple times a day morning an night…read morefor minutes an sometimes hours can barely game on line without constant issues an lag. Also was told they would come back out an situate my box an have it move to a new spot still haven't received the call back for that but ya know amplex values there customers right?

AJ was great at the fremont Ohio t mobile store. got us set up quickly and efficently. I have hated…read moregoing to mobile stores in the past . He changed my mind.

From the owner: Visit the T-Mobile store in Fremont and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2200 Sean Dr Ste 15-16 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

The internet itself was good. In the 5+ years I had it, I had no issues. The customer service is…read moreterrible. You first have to go through a computer AI support (terrible) before you can get to a human, which is based overseas. They struggled to understand me making me repeat myself multiple times. There response time and handling of service requests is also terrible. I was recently having work done on the outside of my house and the wire was accidentally cut. I had to wait 6 days to get someone out to repair it. I wasn't happy but it was my fault but luckily the contractor was able to splice it so I still had Internet. They came out, "fixed" it and left. An hour later, the internet still had not come back up so I called. I was told I'd have to wait another 6 days before they could come back out and try again. IMO the service tech should not have left until confirming it was working that failing they should have made me a priority since it was their failure. I understand employee shortages but their are methods of putting schedules together to bake in time for high priority calls. Needless to say I found another provider that was able to squeeze me in 2 days later.

Kill Me! I say kill me now! ( Not literally) but wtf!!!! I…read morecalled 5-7xs and asked about my caller I.D. You know what 5 out of 7 told me?! That my home # is my caller I.D and 1 of them out of the 5 told me his employee number as my caller I.D. . Slap them silly and call me crazy! The other you wanna know how that went? Well one put me on hold for 45 mins. The other she did know 89% of what she was talking about but after we parted ways it all went South. Nothing she told me to do was on my tv. No channel 9900, also the new updated direct equipment doesn't have the caller I.D app Honestly these are overseas call centers or they are here on a visa Work program. What's not acceptable is they get paid for not being trained and putting us on hold until we hang up. They know wtf they are doing. Does the company?

This is the second damn time that my Internet went out this week while I was online playing with my…read morefriends!! Don't ever get these motherfuckers!!

If I could give a 0 I would. I have had intermittent internet issues for a month which the internet…read morecompletely drops signal every 1-3 minutes, they have sent out 4 technicians in the past month with no resolution. They state the problem is at the pole. There seems to be 0 communication within the company between techs and maintenance, customer service just wants me to reset my modem 700 times. Gross negligence and incompetence, if there wasn't a monopoly in my area for internet service providers I would have switched long ago. I work from home twice a week and this has been directly impacting my job performance. Spectrum does not cover lost wages instead offer an extremely generous $25 off my monthly bill. I don't want your charity, just the service I pay for. If you have an option I'd recommend staying away from charter (spectrum) whatever they are calling themselves these days.

I was trying to help my friend with his phone and really messed it up!! No one I took it to could…read morehelp me but I went to Angela at the phone connect and within 3 minutes she figured it out! Throughout the years I have been to Angela for phone issues and 100% of the time she comes through!!