Hands-down one of the best experiences had in a very long time with any local company or…read morecontractor. Patient, helpful, quality work, and very reasonable. Enjoying my new digital antenna and NO BILL - cut the cable and call Great Lakes Satellite!

From the owner: Directv, dish Network, and Exede Hi-Speed Internet. Serving Genesee County and surrounding area for…read more36 years.

Cogeco is charging customers for modems even after they've been returned. They claim that once an…read moreaccount is closed, they can't verify that the returned modem belongs to that account -- even when the device has already been received.

I cancelled my Cogeco service on May 7 at the end of I got a bill from Cogeco for the whole month…read moreof May. I called Cogeco to complain and they told me that they had to bill the whole month and would return most of it at the end of the month in late June I had to call and say where is my money they said you have to ask for it It is June 26 and I don't have money yet if I hadn't asked, they would've kept the money. I'm sure they do people that don't bother to notice the bills.

After getting beat to death by Comcast and their inferior equipment, service, and attitude I…read moreswitched to Directv. And for 14 months I've been very happy. However, I wanted to add a mini receiver to my package because we wanted to add a television set in another room. This is where everything turned south. Besides the $99 lease payment for the box, and the $6 per month added fee, they demanded a tech come out to install the mini box in a room that already has the digital coax cable run to it. That was a $49 charge. Plus, they demanded a new 2 year service be signed. Or, they would be kind enough to waive the 2 year agreement for a mere $100 more. Looks like I'll be switching back and forth between Comcast and Directv every two years now. Be nice if they valued their customers once they have them.

I set out to cancel my directv streaming before the billing date ONLINE. The person I had to "chat"…read morewith went through the usual routine for about 30 minutes before telling me they were not allowed to cancel and I would have to speak to someone with the authority to do so. That "authority" person said they would cancel service and send me a label to return my equipment. I returned the equipment (they received it) but the service was never cancelled. I involved my bank when they debited the account the following week. The bank is now stopping payment requests from Directv. Directv is now sending threatening emails about all kinds of charges because they cannot get more money from me. I just called the phone number on one of those emails and was told that the online cancellation option is not valid because it only goes to the billing department, not the "loyalty" department who ONLY has the authority to cancel. So you cannot actually cancel online. It's too bad that their customer service practices are so convoluted because the actual streaming service was great. The time that Directv is horrid is when you have to contact them.

Dropped att after 24 years and went with Spectrum. Phone delivered, at 74 yo I called to activate…read moreand was told all was good. Contacts and photos never transfered. Very upset as spouse had passed 3 months prior and fearful pics were lost. Drove to BG store, very busy with walk in customers, but within 15 minutes Zoe had my phones "talking" to each other and she saved all my photos. Forever grateful to her tho she just smiled and said it was her job. 5 stars to you Zoe.​

They give good service and then they raise the price beyond what people can afford. I told them I…read morewould switch providers. I did. So instead of giving me a bill for the service I used, they did not terminate my service when I called them. Instead, they terminated the following month and then turned my unpaid bill over to a collection service. Instead of just one month's bill, they made it into two months bill and I refuse to pay for some thing I did not use. So while their internet was good, their office and service representatives suck big time, upper management too. I was forced to give them one star, I would change that to none if I could.

Horrible! My Husband changed services this morning. We now…read morehave spectrum and cannot go back to timewarner ( we were grandfathered in evidently) They told him we'd have to change the box. Wrong. We have to change the modem and the router. The instructions are horrible and didn't work. I was on the phone probably 3 hrs trying to get it set up. Never did work. We would never have made these changes had they been honest about what we'd have to do There is no customer Service anymore.

Don't be one day late on payment. The fees are even higher than the worst credit cards! Better to…read moreborrow money from a loan shark, it will cost you less if you must make a late payment.

A couple months ago I received an offer for a new phone online. At the store I was denied this…read morephone. When I explained I could go across the street to T-Mobil and get a new phone at a better monthly price they told me, "go ahead." I did go ahead and I have MUCH better service and POLITE sales people. The reception is much better and I am very satisfied with what I now have.

This place is so unhelpful!…read more 2 weeks ago I tried to reach anyone at the store. They do not answer their phone. Tried calling many times and just get lost in automatic phone response H#LL. You are never directed to a human being at the store. I've called the minute they opened, so I can't imagine the store is completely full of customers and they are unable to answer calls. I eventually got redirected to the main headquarters. My Dad drove in person hoping someone would speak to him. Verizon had mistakenly sent him some equipment. The store took the items back but refused to stop billing him for these items. They won't help him reset his PIN and therefore that is the excuse to keep charging him for services that he doesn't use. SHAMEFUL!!!!