Cogeco is charging customers for modems even after they've been returned. They claim that once an…read moreaccount is closed, they can't verify that the returned modem belongs to that account -- even when the device has already been received.

I cancelled my Cogeco service on May 7 at the end of I got a bill from Cogeco for the whole month…read moreof May. I called Cogeco to complain and they told me that they had to bill the whole month and would return most of it at the end of the month in late June I had to call and say where is my money they said you have to ask for it It is June 26 and I don't have money yet if I hadn't asked, they would've kept the money. I'm sure they do people that don't bother to notice the bills.

I'm thinking that the main hoppers they send you are all used equipment. After 2 years on a 3 yr…read morecontract, I had to self install the "new" hopper even though they charge me $10 a month for that service. Of course I lost everything I had downloaded onto the DVR only to have the same screen freezing happening midway through a downloaded show just like before. Dish Network was sub par, but this Direct TV is even worse. Seems like they don't care enough to get the two networks to mesh correctly for their customers. Can't wait for the fiber optics to be installed next week. I finally won't need the satellite.

I was so happy to get direct tv and AT&T. The cost at $90 a…read moremonth including TV and internet. Fantastic...sadly only for the first year not 2 as i thought (goes up to $150). love the free movie list, yay free movies, oops only if you subscribe to the channel! Um then it isn't free is it. Im glad direct tv had DVR however know that selecting "record first aired only" means nothing because it will record every season of the show and if you delete a recording it will record it again. The sound is all over the place, i have to turn up and down durning shows. Argh so annoying. i am glad i got the dish planted in the ground instead of on my roof i feel it helps with weather interaction. The one thing i was worried about was it going out in bad weather. Well that issues doesn't exist the one time it went out was during a severe storm and it only lasted 10 mins. Update on that...its summertime apparently clouds are an issue, 80 degrees and no signal! Also one channel has been off for a month now all my true crime :( Also you can restart shows and movies thats awesome, however the show will jump about the quality is only good when you record the show. Another issue is you can set your DVR to record a show that you don't actually get so you can look forward to a movie or show only to find out it didn't record. The internet is great and its fast.

Stopped at the Spectrum store in Bowling Green to return a piece of equipment last week. Though the…read morehours were listed online when we arrived there was a note on the door saying not open til later due to staff shortages. We decided to wait for a bit since it was out of town for us. After a bit I was able to go in and sign in for assistance. The young lady that helped me out was very kind and courteous and took care of the return quite nicely. We have been Spectrum customers for years and have always found them to fair and helpful.

If you think that spectrum is your only option, look on the FCC broadband map to find other…read moreproviders in your area. Specifically in Bowling Green, OH. I would look into buckeye broadband instead. If they have fiber internet available for your address on the map, you CAN get it. I got their symmetrical 1gig unlimited plan on a discount, but the regular price for that plan is $105/month, which is almost the same price as spectrum for a better plan. The reviews for them are mostly for their older services. Fiber internet doesn't have the kind of problems they had, and I have yet to have a single blackout of service or slowing speeds. With spectrum, I had service outages at least monthly. If I'm paying $100 a month for a service, I expect that service 100% of the time. My speeds were also sometimes comparatively very slow. On my 1gig plan, I had times where it was down to 600mb/s That's still plenty fast for what I do, but if I wanted that speed, I would pay less for it. Spectrum's pricing is also very odd. $100/month for 1gig cable internet is at best an OK price. When compared to fiber, it's absolute garbage, but for cable it's fine. Where they make no sense is their TV packages. When I moved, the employee on the line told me that their TV package would be free for the first month, and then $10/month after that. It was $100/month additionally added to my bill on the first month. If I wanted to spend $100/month on TV, I could just get every major streaming service. Even then, I'd still have to take ~$20 and burn it just to meet that price. When I finally got on the phone to get them to remove the service, My internet price jumped up $40/month from where it was before I moved. When I went to cancel my services, the employee blatantly lied to me about the speeds provided by a competitor in my area, and took 30 minutes trying to get me to keep the service. You would think that after I told them multiple times that I wasn't interested in keeping the service and that I already had the other internet service installed, they might realize that they weren't getting anywhere, but I guess they don't teach them to use common sense. The one saving grace is that their in-store employees at Bowling Green were nice the few times I went in. I would recommend you go into the store instead of getting on a call. The people spectrum hires to answer the phone aren't from the area, and half the time you can't understand what they're saying. I would never recommend Spectrum services to anyone, and I would highly recommend that you look into competitors. If I could give 0 stars, I would.

Horrible! My Husband changed services this morning. We now…read morehave spectrum and cannot go back to timewarner ( we were grandfathered in evidently) They told him we'd have to change the box. Wrong. We have to change the modem and the router. The instructions are horrible and didn't work. I was on the phone probably 3 hrs trying to get it set up. Never did work. We would never have made these changes had they been honest about what we'd have to do There is no customer Service anymore.

Don't be one day late on payment. The fees are even higher than the worst credit cards! Better to…read moreborrow money from a loan shark, it will cost you less if you must make a late payment.