Thank you Gabriel for helping us out with my husband's phone. Walked us through the issue and made…read moresure it was corrected before we left. ​

I would like to come into this store and feel like I am being heard. This is the second time I have…read moregotten a phone from this store added to my plan. On both occasions I have specifically given direction to the salesman to not add any extras to my bill. And on both occasions I have had to contact AT&T and have the extras removed from my bill that were added without my permission. This is annoying unacceptable sales practice and I do not appreciate it. I will no longer be coming to this location.

Arianna, the manager was too worried about not being able to add avocado ranch to her sandwich then…read morehelping me or anyone else. This place sucks thanks to the "customer service". If I were the general manager I will think about solving this issue.

Went into T-Mobile Store for the free phones promotion for new customers. Told we'd have to make…read moredown payment $880 for five new phones and we'd get credit over 24 months. Different from how we've done business with Verizon, MetroPCS and Cricket over 13 years. The T-Mobile store also sold us on Samsung watches, promo again for new customers, down payment over $700 with the promise of credit back over 24 months. We expected our first bill to be Military Plan $135, no additional fees under Military Plan. Minus credits near $119. Our first bill was $235 with no credits back from the down payments, FREE phones and watches. Call Center/Customer Service wasn't helpful at all, quoting us promos from previous months and re-directed us to the T-Mobile store. To our surprise, the T-Mobile store didn't dispute the promotional, any offers or credits. They actual confirms FREE phones and watches. They got on the phone with some help desk. Our next T-Mobile bill was corrected @ $119, with Military plan and credits. Our third bill came, this time $179 bill. Come on! Called T-Mobile customer service again spoke with Joseph (agent) and Nickie (floor supervisor or some title). Again unhelpful. We have a written copy of the offer, we were given certain model due to the offer and our 2nd bill was correct, and still were not offer correction, adjustment, credit. After being told by Nickie she was the highest level at T-Mobile, we were done.

I had the worst experience at this location.My husband and son upgraded their phones and the…read morerepresentative that I dealt with was super friendly at first but after everything was done and almost $500.00 after when I went back for help due to my husband not getting the correct amount for his upgrade and after scheduling a appt with Loren she kept me waiting an unusual amount of time and seemed bothered by her mistake in my husband plan .A young man tried to help me .I left a message with my # for the store manager to call me and that was over 3 weeks ago and no response.Just got my next up coming bill and apparently she upgraded all my plans without my consent and my bill is through the roof . I had to call Verizon directly and after 1 hour later Casey finally straightened my account.Horrible experience at this location after they make there deal they leave customer to handle there mess .Store manager never responded

Rep will do anything to get you to skip steps to get a sale. They confirmed that I would have 30…read moredays to return the phone, however it turns out they never added the promotion to my account and they gave me a jail broken phone. Don't shop here go to an actual Verizon corporate store not the retail. They take forever and aren't 100% transparent.

Came in with a need to transfer 3 phones from AT&T to Verizon. Ended upgrading all 3 phones to new…read moreiPhone 14. The transaction was lengthy and complicated. We paid for the tax on the phones (all we were told was due at the time) at the store (the remainder on the phones would be charged over the next 30 billing periods). We were also advised that the initial Verizon billing would have charges for 2 billing periods (the current and the next in advance) as well as one-time $35 charges for each phone. All of that was properly communicated and understood. Upon returning home and looking at the details of the invoice from the Victra store, we were charged $30 each for the 3 phones as a set up charge by the store (separate from the $35 per phone initial fee charged by Verizon on their first bill). This $90 in fees was never mentioned or disclosed by the sales girl. I've later come to learn that this is a fee not charged by Verizon corporate stores. Victra is an authorized Verizon dealer, but not a Verizon corporate store. So buyer beware at Victra. While Deanna was helpful in setting up our phones and new Verizon account, her failure to mention these fees was 100% shady. Don't let them charge you or just take your business to a proper Verizon corporate retailer.

So we were down on for a week for Spring college baseball and recently converted 3 lines from…read moreprepaid to postpaid (Verizon) via chat and over the phone. A NIGHTMARE. So decided not to try that with my son at college so we did it when we were together in Florida so we went to a store. THAT. iS. THE. WAY. TO. DO. IT. Brought in the phone. ACE took the time, spent about an hour (didn't get paid a dime since I bought via chat). No technical glitches like the 3 other phones. No extra line fees like they charged me....man...what a blessing. Thank you ACE.

As a Cricket customer for over I had the WORSE experience…read moreat this location. I purchased an accessory for my daughters phone/case today (4/30/20). Returned back to the store (after I was on my way home and advised by my wife that she had already purchased one as well) to return case. Unfortunately the unprofessional (Shirlene/Representative) store clerk advised that the store does not honor returns. Mind you the return was made 12:43pm and I returned to the store less than an hour of purchase. However...I contacted Cricket Customer Service and was advised you have up to 7 days to return device OR ACCESSORIES. They advised to return back to the store and have clerk contact Customer Service while in store. That is ridiculous not to say an inconvenience. It's worth the drive to go to another location. I definitely won't recommend this location

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Davenport store today.

Sebastian did a stellar job today,providing us with courteous,helpful,and friendly service. He…read moreassisted my mother in law with her new phone selection and answered all her questions. Even though the location was busy,he did not rush us out the door. We highly recommend this location and Sebastian for a very excellent experience. Thanks for all your help.

I am writing to file a formal complaint against T-Mobile regarding deceptive practices and failure…read moreto honor promotional commitments. Below is a detailed account of the issue: In October 2023, I visited an official T-Mobile store to activate two lines. A store representative informed me of a promotion: if I traded in two AT&T phones, I would receive a $1,000 credit per line over 24 months, along with a free additional line and a free phone. I handed over my two AT&T phones to the representative, and three lines were activated under this promotion. The issues began after the first bill: 1 The bill was significantly higher than expected, and upon visiting the store, I was told the bill would balance out after three months. 2 By the third billing cycle, only one phone credit and the free phone credit were applied. I contacted T-Mobile customer service, and after some investigation, they referred me back to the store. 3 The store refused to assist, claiming the original employee was no longer with them. This cycle of being passed between customer service and the store continued for several months with no resolution. By the end of the first year, T-Mobile claimed they never received the second phone, even though both phones were handed to their uniformed employee at an official store. They later stated I was placed on a different plan, which allegedly did not require a trade-in. If that were true, why were my phones taken in the first place? Despite repeated assurances from store managers and customer service representatives that the issue would be resolved, nothing has been done. Most recently, on November 25, 2024, a customer service representative told me they would not resolve this issue and even suggested I take legal action. This experience reflects a complete lack of accountability, transparency, and professionalism from T-Mobile. I feel deceived and frustrated, having spent a year chasing a resolution to no avail. I request the FCC's assistance in holding T-Mobile accountable for their misleading practices. Specifically, I seek: 1 The immediate application of the $1,000 credits per line as promised. 2 Full transparency on the processing of my trade-in phones. 3 An investigation into the deceptive practices of T-Mobile's store and customer service teams. Thank you for your attention to this matter. Please do not hesitate to contact me if additional information or documentation is needed.