I called them 4 times to find out why the WiFi wasn't working in our location. First 4 calls said…read moresomeone was coming out. Finally on the fifth call I was told there is a bad line and "someone needs to run a new one but I am not sure who is going to do it or when. yeah I know not much help but that's all I know" We were going to get service for the spring and summer while we were in the area but it doesn't seem they want our business or that they are in any hurry to correct issues.

if you try to cancel, they'll ignore you for months but continue to bill you and add late fees…read more Doesnt matter what you try: phone calls, texts, voicemail, email. Nightmare of a company to get a hold of.

Julian did a great job helping me get the best deal. I ended up upgrading my phone at a pretty…read moresmall cost, which resulted in a free watch for my child. He was friendly,helpful and knowledgeable.

What's the point of an official Verizon store if they help with official Verizon purchases. My work…read morejust got us new equipment and I needed to just exchange a phone case and they couldn't help.

Had a spam attack on my new phone. Went in to Verizon store for help. First person said he couldn't…read morefix it but referred me somewhere else. Asked to reinstall calling on old phone. Kim came out of back room to help me. She asked if she could see my phone. Tapped a few things and she fixed my phone. Also solved another problem for me. Very professional and patient. Thanks Kim!

Store manager Hunter Gomez helped me so much with SIM activation! He went above and beyond! Thank…read moreyou!

Arbitrary cut off my phone service without authorization 4/26/21 and have still not corrected the…read moreproblem two days later. I am an essential service provider that have been without phones. I am unable to communicate with clients and vendors which including scheduling appointments and ordering medical supplies or drugs. I have been on the phone for over 12 hours today with Charter and no one has been able to correct the situation. I do not know what economic damages this has caused my small business while also dealing with Covid

Ok, where do I start. There is not a Yelp for the main headquarters of Charter so this is a company…read morethat works with and for charter and I believe the same company that has been to our home on twelve different occasions. There is an actual Facebook page dedicated to the horrendous service at Charter. Seeing as we are restricted, like many, in who we can have as our service provider for internet we are unfortunately at the mercy of this awful, awful company!!! It's too long to explain the NIGHTMARE that's been our service for a year now. We have had no compensation not one apology and still our service stinks! We have a huge fluorescent cable that goes from our front yard and literally wraps around our poor neighbors home and perhaps 20 small colored flags for SEVEN months!! We are at a loss? They have stated "we have exhausted all of our options at this point". What company runs in this matter? Has customer service been completely ruined by high up, greedy corporations with little to no sympathy for their customers who pay a bill yet have little to no service? Techs come out constantly, big bucket trucks, bright lights at 2am beaming into our home, three new routers and still nothing! It's odd, I made a complaint once about a local hospital that's rated I believe 2 stars and received nothing until I was emailed by a news reporter who was finally doing a story about these hospitals in my area and magically I had a representative contact me from the hospital. Charter on the other hand won't even give us so much as a pis- off on the phone, I would respect them more if they did. Then I would know they are being honest about what they provide which is nothing but stress and an ongoing battle to remove giant cables, flags and fix out service. I do apologize Charter I know it's tiresome when customers actually want what they pay for :(

Low priced plans but very poor coverage. Their map shows coverage but only if you are outside a…read morebuilding !!! That's ridiculous. False advertising. I will NOT be renewing my service with Tmobile. Stay away from this carrier! Never had a mobile service that mostly has coverage only if you are outside a structure. I will pay the extra and go back to Verizon. I am reporting false coverage to FCC and BBB.

Finally a cell phone store that cares about taking care of customers!!! Can't think Gus and Sal…read moreenough! Took care of everything for me while switching over. Made it super easy and even went above and beyond to make sure my wife's pictures were not lost from her old phone!! If you are thinking of making the switch you need to go see these guys! Happy I made the switch and thanks again!!