I should not be on hold during office hours for an entire hour and a half. No facility should be this hard to reach especially an organization like this... read more

They make you wear scrubs, the food is horrible, i never had a good meal. I got diarrhea for a week straight because someone didn't clean something right and I wasn't the only one. They say they have all these groups I think maybe we had four over a week! There were zero commitments. The nurses were for the most part not all were extremely rude. They threaten you with kicking you out if you don't abide by their rules. I was forced to wear the dirty clothes I arrived in and asked why I couldn't wear clean clothes and when I asked why? the answer they had was because "it's detox" what kind of answer is that? do not go here find somewhere else. TRUST ME!!! read more

Spectrum (New England Recovery Center) is dedicated to making you well without judgement, condescension, or barriers. It is a place of true compassion, where every member of the team will help you discover why you want to get better for the right reasons, not just because others want you to. They made me feel strong, even when I was feeling my most vulnerable. You're allowed to be human here, aches, pains, tremors, and all. They'll all pass if you let this dedicated team help you. They will always be your cheerleaders, from the caseworkers, nurses, pharmacists, cafe workers, and cleaning crew who keep the place spotless. I was sad to leave, even though I knew it was time, and that I was strong enough. Thank you to everyone at Spectrum/Nerc. read more

What a great team of dedicated professionals I have been there over 50 times and they stuck with me until something clicked I have been going there since I was 18 got clean at 30 they didn't give up on me and they have the best nursing team to make you feel the best emotionally and physically that you can while going through such a hard thing to begin with. read more

Placed saved my life. Took me 6354555 times, but it finally clicked. Everyone in the Detox and CSS are awesome. These people take a verbal beating, I wouldn't pay much mind to the negative reviews. read more

Bad, little more than a human warehouse. Extremely bureaucratic, disorganized, unresponsive, cheap. Freezing on my unit all the time I was there and one morning at breakfast they were so cheap we were allowed exactly five tater tots. Lost my glaucoma meds and wouldn't let me have meds I need to prevent a third sinus operation, took a week to give my roommate his insulin. Didn't have a letter of completion for me when I was leaving even though I had reminded my counselor in writing. Didn't have hot water for almost a week so people were forced to take cold showers. read more

This place has marginally improved since my last visit in 2009. I unfortunately needed this place a few months back and they got much better. The nursing staff was excellent and made sure I was medically cleared upon completion. Other places just send you on your way not knowing if you still have a risk of seizures from Benzo and Alcohol withdrawals. The food is edible. The rooms are clean and you have a roku tv on your room now. They stay stocked with snacks all day. The Case managers really go to bat for you to get you all the assistance you need.They also installed locks on the bathroom doors. They have a cleaner daily and sometimes clients pitch in. I love when people compare places like this to jail or prison. It's nothing like those places. First of all you can leave whenever you want can anyone name a jail or prison that you can leave when you want to. The food was upgraded since my last visit. They don't do the isolation anymore unless you test positive for corona. Honestly it's much better than most other places I've been. They medicate you fairly quickly and if your on a clinic they get that done ASAP as well. I've been to a detox where it's nasty, they make you wait up to 3 days to be medicated for benzos , the food is worst than jail. The staff steals you cigarettes I can go on and on. I'm just grateful we have places like this in Massachusetts where you can always go when needed even if you don't have insurance you may be able to get a DPH free care bed. Ultimately this place is very good now. Tammy is an awesome employee she empathizes and doesn't sypmothize. She also cares very much and she will not sugar coat things or lie she tells it how it is and I respect that. I see people in there yelling at the nurse because you want you gabbbapenton or Wellbutrin and you weren't taking them on the street so they have to call and have it filled and approved. They also tell you certain meds are not allowed before you even go. Remember you called them they didn't call you!!!!!!! read more

Where do I begin?... So as I understand it the Spectrum building at the bottom of the hill is strictly for detox and intake where you stay for ~7 days whereupon you graduate to the more modern and impressive looking building up the road where you stay in the CSS program for another 14 to 28 days. My experience in the detox building was pretty disappointing. You're not allowed to wear anything but scrubs and there's no locks on the bathroom doors and you share a room with 3 other men. Interruptions and loud noises while you try to sleep are constant. The cafeteria is closed due to COVID so you stay on the wing the entire time and the food is bussed in from somewhere and 75% of the meals are inedible. Half the patients including myself just ate the cereal and snacks. Very few meetings occurred during my stay and there was very, very little stimulating things to do on the wing. The only redeeming qualities of the detox center were the social workers/clinicians. I believe two of them were named Jess and Jennifer? Both knowledgeable and sweet people. There was another one too that was good. The staff that manned the front desk on the wing were nice too. None of the above was shocking to me and this next part was why I bothered writing this review. On my 5th day(today) they told me I had a bed at the new facility & I was optimistic and excited to begin the next part of my recovery there. Subsequently I was taken downstairs and processed and was driven up the hill. When I arrived on the floor I greeted the other guys and then was taken to a room when I was informed that I was in the "Observation room." The room was all white with a bed with a pad on it and a dresser. That's it. No TV, nothing in the walls, no roommate, nothing. They then told me I'd be tested for Corona and had to quarantine by myself in this room with nothing in it for 48-72 hours. I didn't sign up for solitary confinement for possibly 3 full days by myself when I'm in early recovery and need human connection and support. Isolation is literally the last thing you should do to someone in early recovery. Between that and the ragged scrubs it 100% felt like prison. I said fuck no, I'll go insane in here. The staff member (Carlos I believe) empathized with me and brought me to the director of the wing who was frigid bitch with red hair(didn't catch the name). She also had neck tattoos, really professional. She couldn't conceive why I wouldn't want to be by myself for 3 days in a room during Xmas eve and Christmas. Does that not sound like bullshit treatment? I signed out and took an Uber home and now I'm just trying not to drink out of frustration. read more

Let me make this clear-I know many people who went through the residential program when it was the white building. I watched someone I love change into the person I always knew they could be. That person is still clean and sober today. So are many of the people who went through the program at the same time. I've seen them carry on to live successful productive lives. Without this place I'm certain some of these people would be in jail or dead today. To anyone who went and didn't find it up to their standards-I'm sorry it didn't work for you. You get what you put in. To those still struggling with addiction I hope you find the help you need and are able to live the life you deserve. Recovery is possible. read more

So I have been here a couple times. First off I'll start by saying the girl at the front desk with glasses who's younger of the two is amazing. Jesse the case worker deserves a raise. Mary Beth is nice and fair. Definitely second to rca but definitely close. Now for the bad .... They gave me a case worker named Edmond. Whohouldnt be employed anymore. He was lazy and very very unhelpful! I did all my own work for aftercare. Then I'd say Julie and dominue are nice but need to take some pointers from Jesse. The rs jade is by far best rs. Joe is very good with recovery but has said some out of line things to female clinets.... Anyway definitely 4 stars read more

Spectrum helped me and loved ones through very hard times in our lives. We are very thankful for the services they provided, and are thankful we can now live a long happy healthy clean and sober life ! The staff was great, and helped out through everything. read more

I brought my husband here but was not sure I was going to leave him. Because honestly I wouldn't drop a dog off that was going to be euthanized here. The employees dress extremely inappropriately, not just the scantly clad woman no matter the body style but the men as well. There lack of predestinarian is astounding. The people we spoke with when we came in the building did not have a good grasp of the English language (even though it was their first language) and were extremely unprofessional. The entryway smells like an animal died many months ago. read more

I just went to this facility last night.. after a hour drive I finally get to the facility at first glance it looked very modern..the outside was very well maintained. The reception intake area was presentable so you have a misconception that the place will be a good experience..that quickly started to dissapate while I waited about 4 hours just waiting to get placed just sitting downstairs while the staff go on smoke breaks and just talk to other staff while I just sit in agony ..I hung in there so I cod get the treatment that my life depended on ..well finally I get called and they bring me upstairs ..I was excited to finally get the show on the road ..I go up stairs I speak to the gentleman clinician that will be taking care of the unit and he just sends me to a small room with 4 other guys in it some sleeping and others just out of there room one of my roommates was sleeping so I didn't want to bother him cause I had to put my belongings away...the room was an embarrassment ..very run downed no where to put your clothes it was worst then a crack shack !..so after I wanted to use the bathroom and O MY WORD!!!!!....it was Disgusting to say the least it stunk it was dirty the showers looked like they never been cleaned the whole bathroom must of been crawling with infections ..staff...and who knows what else !..the place that u figure would be decent but it was a total facade ..that's why there is no pictures of the rooms..the whole upstairs is tiny and so congested u can't move there is no locks on the bathroom for privacy. The TV room is so old and the upstairs just needs to be fitted out and re done ..I'm sorry to be the bearer of bad news but the conditions are not even good enough for dying rats it's a shame they get so much money from the insurances and put it all in there greedy pockets I am so disappointed with that place Go if you have no choice and prepare to be in the 3d world...but you been warned! read more

This place is horrible. There's no help here. The place is dirty, the bathroom disgusting, the food inedible and the staff well after observing I find them questionable. When I went to pick up my son I stood for 10 min the so called reception never looked up someone finally from the back said what do you want. Other young men were being discharged and the girls bringing them down well....my son asked to do a list of his belongings upon intake their response was they don't do that there. Never heard of that worked in Health Care 27 years. After 2 days my son had to leave when we got home and went through his belongings, his Wallet, $60.00 was missing, I guess that's why the don't do an inventory because they help themselves to things that are not theirs. When I asked about the facility and programs and the new healing garden I was told that's for people with insurance this is what you get on Mass Heath. I told her to listen to herself. So disgusting. No one deserve a place like that. Stay away and complain to our State to give these people better insurance and quality care read more

I don't recommend anyone going here for help. This place isn't fit for rats nevermind humans seeking help. The staff was very rude and unprofessional I was admitted on a Monday night at 6 and was left alone with no case manager no one to talk me threw what was going to happen. Withdrawing is stressful enough and not knowing what's happening isn't exactly ideal for the onset of anxiety coming your way threw detoxing off drugs. So the only time I talked to a case worker was when I said I was leaving and that was Tuesday at 4 in the afternoon so I sat there clueless for 22 hours clueless. The food is absolutely disgusting. You certainly do not see staff eating it . The place is dirty , grungy and has a nasty smell to it. Its more like being in a jail type setting then a recovery hospital. Spectrum needs a major overhaul its outdated and the staff is awful. Most people in there are court ordered which makes no difference to me but I wasn't I walked in on my own and the staff acts more like prison guards then anything. As for the withdrawal help its a joke . its the same protocal for everyone there. They don't take into consideration that we are all different and are habits are all different some need more some need less. They don't care they just look in there stupid protocal book and dose you at the worse times I got dosed at 2 in the afternoon and then was told nothing else until the next day are you kidding me that's just cruel to do to someone in withdrawal because we are going to be up in pain all night long with no sleep and its a easy fix but they just don't care we are just another junky in there eyes that's how I was made to feel. I told the case manager I wanted to stay but the meds were not enough to get me threw the night and the only thing she had to say was can u call someone to come get you. Wow now that's caring for someone. They can easily make your comfort better then going insane in a room with 5 guys going threw the same agony. This place is cruel and defiantly unusal. I just wanted people to know what there in for if you think of going this nasty place . I went in for help and I ended up leaving 22 hours later and using again because I was in so much pain and anxiety from being ignored and not dosed correctly or the right amount to get threw the hardest time. Best of luck to all I hope you look for other places then this dump. read more