A couple years ago I had a great experience with this business. The technician who worked on my…read morephone was courteous, knowledgeable and fast. Yesterday I brought my phone in for a similar problem and the person who works there now basically told me that he doesn't fix phones. I'm not sure what else he does, but he does not fix phones, and he didn't listen to me when I told him what I thought the problem was. Very disappointing.

From the owner: Come on in and get your phone repaired! Same-day availability! Phone Accessories available for…read morepurchase.

3/28/26 Just had a very unproductive experience with an…read moreextremely rude customer service rep. She seemed absolutely miserable and apparently wanted us to feel the same way. She was rude to someone who also called in a question. Im pretty sure she just wanted to get rid of us and pretended to check inventory, which took all of 2 seconds..and sent us to a different store.

Just left T-Mobile after finally ditching Verizon. Wow! Great service at the Latham location. The…read moretech,Ibrahima, was knowledgeable, patient (I'm 54 and wasn't born with a keyboard in my hand) and kind. He answered all my questions and took his time with ensuring everything was right. My son switched us over from the west coast and the transaction was flawless. I can finally take a call from inside my home now whereas before I could not. KUDOS T-Mobile.

Great job replacing my iPhone cracked screen. They cleaned up the phone & it's working better than…read morewhen I brought it in!

Two weeks ago, I dropped off my son's Samsung tablet at uBreakiFix, located at 664 Loudon Rd.,…read moreLatham, NY, to have the charging port replaced. At the time of drop-off, I specifically authorized only the replacement of the charging port and was quoted $180 for the repair. Other than the charging issue, the tablet was in like-new condition. About a week later, I received a call informing me that the repair was complete. I was then told the total cost was $240 because they had replaced both the charging port and the battery. I immediately reminded them that I had only authorized the charging port replacement. When I arrived to pick up the tablet, it was completely dead and would not charge. I asked whether the charging port had actually been replaced, but the employee was unable to answer my question. When I asked if the battery had been replaced, he said yes. I then requested documentation showing the battery replacement since I was being charged for it. He told me they do not provide that information. I explained that I was paying for the repair and had every right to receive documentation for the parts installed. Instead of answering my questions, the employee took the tablet into the back room and never returned. Since then, the tablet has remained at the store, and the business has refused to return my calls or meet with me to explain the unauthorized charges or the status of my son's tablet. Based on this experience, I am extremely concerned about the honesty and business practices of this company. I simply want an explanation for the unauthorized charges, documentation for any work that was actually performed, and the return of my son's tablet in working condition.

(5/14/2021) UPDATE: So my phone came in and I went to pick…read moreit up Friday after work. When I got there, there were 5-6 others in front of my and only one guy working. He was also named Ben, but not the same Ben that I had worked with earlier. One customer clearly had some mental problems and kept walking around asking customers for their opinions on phones, watches, covers, cases, etc. He wanted to buy stuff but didn't have any money, and everything he said was practically yelling. While Ben tried to help him, he also assisted other customers set up their new phones, change plans, etc. Ben also said that their "hotspot" or "wifi" was down (in the Verizon store!) so things were going really slow. It took 60 minutes for Ben to get to me. He had to transfer each of my pictures and contacts individually because the machine that did it automatically had been removed from the store as it was deemed a "security risk." The transfer took another 20 minutes, during which time Ben helped other customers too. I brought a thick book to read and made real progress while waiting. I can't blame Ben. He was multitasking the best he could, helping regular and "difficult" customers in the process, and was dealing with a broken internet connection. All the same, I have been here twice, they were short-staffed twice, and each time took me an hour or more to get the help I needed. If I was dealing with a mall kiosk that would be one thing, but this store boldly proclaims "VERIZON" on the outside and I expect better from them. They get one star for giving me my free phone, and one star for seemingly only hiring people named "Ben." ------------------------------------------ (5/05/2021) My four year old flip phone was not playing nicely with the new 5G network (apparently my phone preferred 3G networks) so I figured it was time for a new one. My wife received an email from Verizon discussing their new, free flip phone so we headed here after dinner one night. There were a couple of other people in the store, and one family (mother/daughter) were there at least 90 minutes upgrading their phones, transferring data, and signing paperwork. There was only one employee when we went- apparently the other called out- though he was helpful and friendly. His name was also Ben, so I wouldn't have expected anything less. We were there almost an hour ourselves and only 3 total people were helped before us. Apparently, timing is everything. They didn't have the phone I wanted but were willing to order it. I hate feeling stupid, and stores with smart phones do that to me. I hate waiting, and this store made me do that. But, thankfully the other Ben and my wife helped me through. And since I might not need to come back for another four years, I guess I will manage...

There is a reason why this store consistently gets 1 star. Zero stars is more accurate and Marcel…read moreis the reason. Some words that come to mind are: Snide, rude, haughty, disrespectful, snotty, robotic, laissez Faire, miserable...

This is a pretty nondescript Staples. The store is clean and well laid out, and the inventory was…read moregenerally good, though perhaps a little skimpy in places. It feels like the quality of the office furniture is going down, particularly the desks. One thing that surprised me was the lack of employees walking around the store asking customers if they needed any assistance. Prices were typical; some were competitive, others were "you should shop around" prices.

The gal at the counter yelled at me and called me "a very evil person". Just came in to drop off…read moreAmazon. She told me "do not speak to me". I guess courtesy doesn't apply to the customer.

I needed to get some electronic components for a circuit project. Radio Shack is one of the few…read moreplaces around you can get that kind of thing. They people that work there are always kind of dorky. Im convinced that too much time with technology saps a man of his testosterone and renders him soft and unlikely to hook up much. In turn that leaves our Radio Shack employee more time to look at computer porn, get softer, and worry about what version of andriod is running on your phone. Needless to say this kid did not know too much about what I was looking for. They had some of the stuff, but they are moving away from that kind of thing to cell phones and cameras. Circuitry is what most of our modern world is made of, and remarkably tons of this stuff to interact with circuits is out there waiting to be discovered. It takes some time and I'm a beginner, but it's fascinating to know that you can build almost anything you can think of from off the shelf electronic components. geek out.

I've used this store for several years for phone and atypical device/connector needs. Store staff…read moreare very knowledgeable and provide a high level of personal service.

My DVD player needed a small repair. TJ fixed the problem in about 10 minutes. No charge. I have…read moreused this shop once before and continue to be impressed with the knowledgeable service, friendly atmosphere and very professional attitude. I highly recommend this as a go-to shop for repairs.

The owner told me this business would only accept Cash after we agreed to meet at a certain time…read morefor an expensive purchase. I agreed and told him I would have to withdraw the money first and I would be there in that time frame and as I walked in the door he was selling it to someone else saying he didn't here from every ten minutes like an abusive partner and he is clearly doing shady stuff off the books out of this business. Absolutely ridiculous. Waste of half of my Saturday. Dont be fooled by this guy people! The physical location was disgusting as well.

Jay is absolutely the best service technician I have ever had the pleasure of using! He went out of…read morehis way to find me the exact OEM screen replacement I needed for my phone and even gave me an opening to have it replaced at his house on a Sunday afternoon! I will definitely refer him to all my friends who might need any kind of electronics service. Once again, he is by far the best! Art S.

I didn't even know a phone could crash! 1 hr and 10 min drive to the most amazing person, Jay, to…read morethe rescue! He was able to restore my phone back to working order(after a full charge) perfectly. Pricing is amazing as well, not taking advantage of an old lady not knowing a thing about cell phone repairs. I can't recommend him enough, worth 10 stars!

Colonie Spectrum is doing great! The staff are helpful, jokey and keep the business going strong…read more They allow you to make appointments before you visit. Fun and clean. Review: 5+

If I could give 0 stars i would. I have auto pay on for my mobile payments and I lost my card that…read moreit was attached to and had to cancel it and get a new one and as I am waiting for the bank to send a new card Spectrum CANCELS MY SERVICE. I have never missed a payment for 11 years now as a spectrum customer and they refuse to be accommodating the one time I request a singular extra day for the new card to arrive in the mail. They do not care at all about their customers. They are greedy money hungry script readers that refuse to help another person out by hiding behind a script that tells them to repeat the same thing over and over again when it is very easy for them to help the situation. I had an issue with them previously where FedEx lost the phone they sent me and Spectrum tried to make ME PAY FOR A SECOND NEW PHONE SINCE FEDEX LOST THE FIRST ONE. It took me nearly two weeks of listening to them give me the same mantra until I finally got a competent supervisor who was able to remedy the issue in 10 minutes that I had been told repeatedly they "could not fix". These people who they hire are just warm bodies to fill a vacant seat and don't understand the actual meaning of customer service. Spectrum is a HORRIBLE company and they just scam people.