Great job replacing my iPhone cracked screen. They cleaned up the phone & it's working better than…read morewhen I brought it in!

Two weeks ago, I dropped off my son's Samsung tablet at uBreakiFix, located at 664 Loudon Rd.,…read moreLatham, NY, to have the charging port replaced. At the time of drop-off, I specifically authorized only the replacement of the charging port and was quoted $180 for the repair. Other than the charging issue, the tablet was in like-new condition. About a week later, I received a call informing me that the repair was complete. I was then told the total cost was $240 because they had replaced both the charging port and the battery. I immediately reminded them that I had only authorized the charging port replacement. When I arrived to pick up the tablet, it was completely dead and would not charge. I asked whether the charging port had actually been replaced, but the employee was unable to answer my question. When I asked if the battery had been replaced, he said yes. I then requested documentation showing the battery replacement since I was being charged for it. He told me they do not provide that information. I explained that I was paying for the repair and had every right to receive documentation for the parts installed. Instead of answering my questions, the employee took the tablet into the back room and never returned. Since then, the tablet has remained at the store, and the business has refused to return my calls or meet with me to explain the unauthorized charges or the status of my son's tablet. Based on this experience, I am extremely concerned about the honesty and business practices of this company. I simply want an explanation for the unauthorized charges, documentation for any work that was actually performed, and the return of my son's tablet in working condition.

I needed to get some electronic components for a circuit project. Radio Shack is one of the few…read moreplaces around you can get that kind of thing. They people that work there are always kind of dorky. Im convinced that too much time with technology saps a man of his testosterone and renders him soft and unlikely to hook up much. In turn that leaves our Radio Shack employee more time to look at computer porn, get softer, and worry about what version of andriod is running on your phone. Needless to say this kid did not know too much about what I was looking for. They had some of the stuff, but they are moving away from that kind of thing to cell phones and cameras. Circuitry is what most of our modern world is made of, and remarkably tons of this stuff to interact with circuits is out there waiting to be discovered. It takes some time and I'm a beginner, but it's fascinating to know that you can build almost anything you can think of from off the shelf electronic components. geek out.

I've used this store for several years for phone and atypical device/connector needs. Store staff…read moreare very knowledgeable and provide a high level of personal service.

A couple years ago I had a great experience with this business. The technician who worked on my…read morephone was courteous, knowledgeable and fast. Yesterday I brought my phone in for a similar problem and the person who works there now basically told me that he doesn't fix phones. I'm not sure what else he does, but he does not fix phones, and he didn't listen to me when I told him what I thought the problem was. Very disappointing.

From the owner: Come on in and get your phone repaired! Same-day availability! Phone Accessories available for…read morepurchase.

I have been using my wife's old tablet a lot lately. Recently, the screen broke (it first made…read moreweird images, then got all pixelated, then finally the tablet wouldn't turn on). We brought it to the mall to see what could be done, and the Best Buy next door pointed us here. The two guys were friendly and suggested that the screen might need to be replaced. They quoted me a price, which seemed high compared to the cost of a new tablet, but there was stuff on this one that I needed so I agreed. I conditioned my approval on the basis that if the new screen wouldn't fix it I didn't want to pay for anything. A couple of days later and they called to say it was fixed. I picked up and brought it home and discovered that most of the screen worked fine but the bottom inch didn't. I talked to them on the phone and they offered to order a new screen. It arrived in a couple of days and they made the switch. The process is somewhat convenient though I wish they had hours later than 7PM during the week. I am pretty busy on the weekends so getting here to drop it off (then pick it up, then drop it off again, then pick it up again) spread the process out a lot longer then I would have liked. They weren't cheap ($160) but they did quote me up front and they were quick and polite.

I can't image why this store doesn't have a better rating. They did an awesome job for me in…read morerepairing my iPhone. I had ATT's warranty company replace the battery in my iPhone 11 and they ended up messing up the screen. Instead of dealing with that hassle a 2nd time, I went next door from the ATT store to FixTeam to see what they could do. Within 20 minutes, Simon and Joe had me walking out of the store with a perfectly functioning phone. They did a bang up job!

Great service at a fair price, would use him again for screen repair if I ever needed it.read more

Really bad, broke my phone and had me go to another repair shop. Was too expensive and wasn't…read moregreat. Never called back aswell.

My DVD player needed a small repair. TJ fixed the problem in about 10 minutes. No charge. I have…read moreused this shop once before and continue to be impressed with the knowledgeable service, friendly atmosphere and very professional attitude. I highly recommend this as a go-to shop for repairs.

The owner told me this business would only accept Cash after we agreed to meet at a certain time…read morefor an expensive purchase. I agreed and told him I would have to withdraw the money first and I would be there in that time frame and as I walked in the door he was selling it to someone else saying he didn't here from every ten minutes like an abusive partner and he is clearly doing shady stuff off the books out of this business. Absolutely ridiculous. Waste of half of my Saturday. Dont be fooled by this guy people! The physical location was disgusting as well.

3/28/26 Just had a very unproductive experience with an…read moreextremely rude customer service rep. She seemed absolutely miserable and apparently wanted us to feel the same way. She was rude to someone who also called in a question. Im pretty sure she just wanted to get rid of us and pretended to check inventory, which took all of 2 seconds..and sent us to a different store.

Just left T-Mobile after finally ditching Verizon. Wow! Great service at the Latham location. The…read moretech,Ibrahima, was knowledgeable, patient (I'm 54 and wasn't born with a keyboard in my hand) and kind. He answered all my questions and took his time with ensuring everything was right. My son switched us over from the west coast and the transaction was flawless. I can finally take a call from inside my home now whereas before I could not. KUDOS T-Mobile.

I had the best customer service last Sunday morning. I went in with a bug in my phone and the…read morewoman that helped me was determined to fix it. Also she helped 3 other customers while doing my phone repairs, which shows true multitasking and initiative. She is top notch!!

These guys are scam artists. They overcharged and essentially stole money. I should not have…read morebelieved the price quote, nor should I have went through with the purchase. Heed my warning - don't be fooled by these shysters.

I love this store. It's smaller than most of the other stores in the area, so sometimes they might…read morenot have the full range of what Sprint offers, but since you can reserve phones online for pickup and purchase in store, it's not a problem. The staff is knowledgeable and familiar with the products and services, and very pleasant to work with. During slow times, they might only have a single employee working, which can lead to fairly long lines, but even with 4-6 people waiting, the wait is still shorter than at some of the larger stores in the area. They do not have a repair facility on site, so if your phone needs repair rather than a complete replacement, you'll be sent somewhere else unless it's something particularly simple. That said, they can determine when a phone should simply be replaced, so if you're pretty sure it's not repairable, they'll be happy to help out. They have a limited number of accessories, but they stock for the most popular and newest phones. What I like best about t his Sprint store is that everyone tends to be really friendly. The staff, certainly, and I expect that, but also the customers. I think that the efficiency of the store lends itself to a more positive experience, even for people who might have to wait for a little while. Shared conversations and jokes help to make the time pass quickly.

Spectrum Store in Latham, NY…read more I had a wonderful (& very helpful!) customer service experience today at Spectrum's store @ 664 New Loudon Rd, in Latham, NY. Mr. Omar McCray took me immediately, was attentive to my concerns regarding my new router equipment and was able to seamlessly access my Spectrum Account resolving both my issue and additional questions. It was my first time meeting Mr. McCray, a Retail Sales Specialist, but the Spectrum store in Latham now has obtained a new loyal and satisfied customer - me! Thank you, Sorelle Brauth

We've had nothing but trouble from this company ever since we were forced to use their services. I…read moresay torced because we can't not have internet, however we do not have the freedom of choice to choose a different company as our internet provider. This is completely and utterly against the Constitution might I add. We have been long time customers and had a contract start date in august. Anytime there were any cost increases, we were told that they were up to a certain cap, and would only ever occur during our annual billing period. However, right at the very middle of the start of the pandemic in March of 2020, they randomly increased the cost of our services without it being at that point, and after the cap of the highest price that I was told by a representative that I would ever have to pay. We negotiated to have our internet speed increased because we were having intermittent issues in the connection of our internet. No one should ever have buffering past 1995. And yet it is a common daily occurrence for us. We increased our internet speed by a factor of 10 and our internet quality went completely down. We got a spectrum approved modem and updated the Mac address. The representative who was supposed to do this service did not do so and then charged an additional activation fee despite the fact that we had activated to the higher level of internet speed 2 months prior and already paid the activation fee! Another agent waived the fee and refunded it, however we were then told that the modem that we purchased that was on the website, was not good enough and we needed to go get one of theirs from one of their stores and then our internet would no longer have intermittent speed. So we go to the store and get a modem that is spectrum provided. The representative at the store said that everything that needed to be done to activate the modem to our service was completely and utterly finished and all we had to do was hook it up. We get home and we don't have an internet. A fourth 30 minute phone call to spectrum later and we finally do have buffering and laggy pants internet. We are constantly getting messages from all streaming providers saying that the internet is not connecting consistently and we are getting intermittent internet. I do not believe the spectrum robot that tells me that it is not intermittent. After four phone calls I go to call a fifth time when they guaranteed that the internet speed and connection could not possibly be having any issues. They actually have a message that says that they do not have enough people to answer the phone right now probably because everyone is getting this absolutely unethical pack of lies regarding the problems that are happening with the internet speed and connectivity. Case in point a friend of ours had to call spectrum and have them come out three times before they actually found the problem. They kept insisting that there was no problem and yet there was a problem. They just wanted to charge him $50 three times and waste his money. My in-laws also are having the issue of Internet constantly dropping in the middle of the day three times a day. If you have the human right of freedom of Internet choice, please never choose spectrum they are unethical liars who speak as politely and compassionately as possible in order to lie to you and trick you into thinking that everything is okay while being lazy and doing nothing to actually provide the service that you are paying for.. After five phone calls I want my internet price cut in half without any raises for the duration of my time with spectrum as a customer - whether it's one more year or 10 more years I never want the price of my internet to be raised. I have been lied to plenty of times and had to endure through crappy internet speed when my husband and I both work from home! This is absolutely unacceptable and we will not be satisfied unless we have a significant financial guarantee in writing of a reduction of our rate as well as a complete and utter correction of the problem with our internet connectivity and speed. Thank you for reading this review I hope you truly have a marvelous day.