Don and Diane were a pleasure to do business with. They arrived on time, explained what they were…read moregoing to do, and when they would return. After installation of my new antenna I discovered something wasn't working and called them. They returned with in a hour and determined the remote was bad. They called four days later and said they were on their way with a new one. They set me up and explained everything. They assured me I could call with any further questions.

There is absolutely nothing this guy can't fix! He's fixed my television, scooter, put a…read morewheelchair together- everything!

Worked with installer to set up complicated equipment. Best guy for the job . Great service on time…read moreand great job.

Mr. Moore is as good as it gets for setting up our satellite system - and then explaining how…read moreeverything works together. The online "my dish" and the phone app all work seamlessly together with our dvr. Kudos.

So Bad You'll Wonder Why It's Legal…read more This is a long review, but read it all to learn just how bad Dish Network is. The first thing you need to know about Dish Network is that the service they'll really give you is not the service they'll tell you about. Oh, technically it is, but the truth is buried in microscopic print deep in their contract, and they won't tell you the facts up front. Number one, there's a usage cap. In most of the areas where you really need satellite TV and internet, the cap is 20 GB per month - in theory. But the real cap is only half of that: 10 GB/month. This is because the other half is available only between the hours of 2AM and 8AM. Chances are you won't be online a lot at those times, so in the real world you're getting only half as much bandwidth as they'll claim you're getting. But it gets better. A single person with normal internet habits (email, web, social media, the occasional Youtube video) will use about 100MB per day. Someone who uses the internet for business will go through 200 to 300MB per day. At that rate you'll go through that 10GB pretty quickly. A family of four will be lucky to make it through the month. Forget about streaming video services, such as Netflix, Amazon, or Hulu. A single hour of streaming HD video will use up 2 or 3 GB of bandwidth easily. So for most practical purposes you can't use those services at all through Dish Network. Unless you watch streaming video after 2AM you won't have any bandwidth left. You can't use internet phone services such as Skype through Dish, nor can you play online games. The audio quality is terrible and the lag makes online gaming impossible. So right out of the box Dish Network is pretty much useless for most of the things that people use the Internet for these days. If you do anything more than email and a little bit of web surfing you'll constantly be running up against your half-size usage cap. But it's their customer service that takes Dish Network from "Mediocre" straight through "Awful" and into "There Oughta Be a Law." I started using Dish about 3 months ago. I ran into all of the problems I outlined above, and then today my Internet went out. I called Dish tech support, and the tech told me that my wireless router (the router Dish provided) was dead and that it needed to be replaced. After just 3 months. Then he told me that he couldn't help me with that. If I wanted a new router then I would need to go to a store and buy one myself. That's right: Dish Network refuses to service or replace the hardware that they provide. The excuse for this incredible lack of support is that they provide the router "as a courtesy". It is "free of charge" - though the service they do charge for (and a pretty penny they charge) can't be used without the "free" router. And you can bet that the cost of that equipment is covered by their fees one way or another. They aren't taking a loss on it. So, bottom line: Dish Network really gives you only half as much bandwidth as they claim they do. Their Internet service is useless for much of what an ordinary person does with the net. And if your wireless service goes out you must repair or replace it at your own expense. And they will tell you that all of this is a "courtesy." I will be ending my service with these thieves just as soon as I possibly can.

Very disappointed with this company. Only service available where we live. Couldn't come to a…read moreresolution with HBO and now Fox, still paying the same amount and when you call customer service they were willing to cancel our service if we aren't happy, no apology, nothing. Really sad

Just so everyone knows, because I did not, if you have directtv and are under a 2 year contact and…read moremove down the street in the middle of the contract they are allowed to add you into their contact for another year. They will add another year with each move you make. Don't worry when you want to cancel services with them they will be sure to take more than what is necessary in cancellation fees. The company is a scam and with every phone call I have made to them they have been so rude to me and saying that I was informed of this when I was in fact not. I was told I was in the same contract with an updated plan and new address. I have NEVER missed a payment for 2 years and this is how I get treated. I would recommend not utilizing their services.

DirectTV's sh!t is so weak…read more Xfinity is the best!! #12 That's all. It keeps making me write more. All i wanted to freaking say was their sh!ts hella weak. Ugh

I called Big Dog to ask about satelite and different services. The salesman was fantastic. He…read morehelped me decide which satellite system to go with and why. Looked at all the price options and was very good at helping us figure out what would be best for us. I wanted a specific show and he called me back with the correct info as he didn't have it at this immediate disposal. So, we went with his suggestion. Excellent salesperson. The installer was also good, we have a very tall house, and it's pretty scary to have to climb up but he did fine. He removed an old dish and took it away, placed the new one in a better position, away from the street. He showed us how to work the TV remote and even hooked up my soundbar for me. He was also very good. The only thing was I forgot to ask him about wearing a mask and I didn't have mine on either. Total space out on my part. I should have done that since my husband and I are both seniors. My suggestion is for them to have a mask with them when they come to install. But he was excellent at his job.

They got 2 days to contact me then i will take legal action. I am a business owner and this is so…read moreunprofessional and they need to be held accountable.

f it were possible to give Spectrum a negative review I would. I have a business account. I have…read morehad it for 5 years. I have called throughout the years requesting Charter to update my City and Zip code. In 5 years, it hasn't happened. Sometimes I would get their mail - more often than not I wouldn't. I found out my phone was disconnected 2 weeks ago. THIS IS A BUSINESS ACCOUNT. Every day without a phone costs me money. Every time I call, I am told the phone will be reconnected in 15 minutes. Every time I check - no phone. Each time I call the company I get transferred a minimum of 2 times. The latest call has now been ongoing for 1 hour and 15 minutes and counting. I have been transferred 5 times. I have absolutely had it with this company. They want to try and connect me with a new plan that costs $50 more a month. Way to reward a loyal customer. Charter/Spectrum whoever you are. You should be ashamed. I cant believe you are still in business.

Extremely SLOW SERVICE for an existing customer. I suddenly only have only one channel -- all of…read morethe other channels are gone. This is happening on a Tuesday morning, and Spectrum says they can get a technician out here to fix this until Friday between 3-4 p.m. Unacceptable!!

We had a service that was acquired by this disgraceful company. Support limited not portal to…read moremanage or check your service. A few weeks ago they called me to tell that they need to upgrade my service and a tech would attend my house at an agreed time. They never showed, no one ever called until over a week later. Today they emailed me to tell me that they cant upgrade my service and they will terminate the service on the 13th of August. To get NBN to my property I need to go through our body corporate to get approval and actually get someone out to conduct the work. We now are up that creek all because they could not manage their own business properly, done thier due diligence and given reasonable notice so that customers could find an alretate provider.

I had to wait two weeks for an installation date and be available (home from work) for half the…read moreday. On the scheduled installation day, the technician was a no show (I even called ahead) .