We had a service that was acquired by this disgraceful company. Support limited not portal to manage or check your service. A few weeks ago they called me to tell that they need to upgrade my service and a tech would attend my house at an agreed time. They never showed, no one ever called until over a week later. Today they emailed me to tell me that they cant upgrade my service and they will terminate the service on the 13th of August. To get NBN to my property I need to go through our body corporate to get approval and actually get someone out to conduct the work. We now are up that creek all because they could not manage their own business properly, done thier due diligence and given reasonable notice so that customers could find an alretate provider. read more

I had to wait two weeks for an installation date and be available (home from work) for half the day. On the scheduled installation day, the technician was a no show (I even called ahead) . read more

Elevate install new powerful modem. The technicians were very courteous, kind, professional and efficient. Service 2/8/2024 Thank you! Tim J. Montrose,Co. read more

They installed my connection yesterday, but the google speakers wouldn't work. I called this morning and no help online getting the issue resolved. Talked to the business office and they said it would cost $99 to have someone come out to look at the issue. Went back to tds and everything works fine. Seems to be an issue with elevate. read more

I spoke with Kent Blackwell from Elevate regarding an ongoing issue and have never been spoken to in such an unprofessional & condescending manner. The way he spoke to me was appalling, and and he was extremely unprofessional and disrespectful. It's disappointing to see how the chief tech officer treats customers. If he treated me this way, I can't imagine how badly employees under him are treated. read more

Elevate fiber is such a game changer from spectrum. I had to wait until they were able to build the zone that I'm in and now I have it and wow. The mass amount of IOT that I have all works. I had issues before but not now!! I was also very sceptical of the TV app however, it's so much better than sling. From the DVR to the live guide. If your thinking about internet, phone and TV I would go with Elevate Fiber. read more

Super fast reliable fiber internet service. Do I need to say more? I gave these guys a 5 star review for a few reasons, not only is their service reliable, fast and did I say FIBER?, they are also local and very understanding and easy to work with. With the symmetrical upload I am able to share like never before. You will never see that with Charter/Spectrum. I also am amazed that Elevate is here, in rural Montrose Colorado... You cant get this kind of speed even in downtown Denver... just sayin. If you haven't had Fiber internet you are in for a treat, other types of service (wireless, cable, or copper pair) don't hold a candle to this service!!! read more

Elevate internet is awesome. The installer. Ray Saenz did a terrific job installing it and setting up our phones and computers. I highly recommend them! read more

The customer service is not good. They seem to push your call to tech support who will only "make a ticket" and have someone call you back. It seems to be impossible to get a hold of someone who actually works at the office. I am also not impressed with the quality of work and in general the service provided. read more

I just removed a negative review and want to change my rating for Elevate in Montrose, CO. Although it took several months to correct the many issues I was having with my Elevate TV service, the local technicians bent over backwards to figure out the problem and correct it. Elevate has had some learning curves, and the front line technical assistance (phone center) leaves much to be desired, but the local technicians and supervisor here in Montrose GENUINELY CARE that problems are resolved. They return calls right away when problems are escalated above the call center, and they have done an OUTSTANDING job making everything right. They have also credited my account for the time it took to correct problems. CenturyLink and Comcast would never have done what these folks here in Montrose did. I'm most appreciative and so glad to be rid of CenturyLink! read more

I just had my 100 mvps installed and so far we love it. The gentleman that installed the line outside did an excellent job, he hand dug the line so not to mess our landscaping up. Jason did an awesome job inside getting everything set up and also cleaned up afterwards. I checked my internet after and we had over 100 mbps download and upload, and that is with 4 TV's, 2 computers and 2 iPads. read more