Over time, this service has become increasingly more unreliable. The service drops frequently and responses are typically "well, we hope it'll get better ". My favorite is "check our website for the latest "- how the heck do you do that when the service is down? read more

Ever since I spoke to someone to set up my service, there have been two instances where I need to call and I can never get through to anyone. Clearnetworx has, by far, the worst customer service and technical support service I have every experience in my entire life. I was in the telecom industry for 17 years prior to swapping to the hospitality industry in hotel management for the last 10 years. I have seen a lot of poor customer service provided to the consumer in my years but the sheer fact that a simple phone number NEVER works for me to get a live human being on the phone is absoliutely obsurd. I swear, I am looking for another provider starting today. I am going to leave this review on every social media platform, I am going to contact the BBB, the CO State Attorney Generals Office, and the Federal Commuincations Commission. I cannot believe that you all are allow to provide anything but a worthless rubber band to anyone and call yourselves a telecommunications company. You are the biggest joke ever. Not one soul better ask me about my opinion about ClearDONTworx because I am ready to unleash the incompantacies that your business gives as a service. I am not one to leave reviews unless absolutely necessary and this is one of those instances. read more

I sincerely mean the following statement to be complementary in case you think I'm being sarcastic. Clearnetworx has to be best thing to happen to Fruita, Colorado since Mike the headless chicken days. I am so grateful to have low-cost, reliable, high-speed fiber internet and real local professional customer service. Welcome to Fruita Clearnetworx. read more

I was having difficulty setting up my phone greeting and Daphnie took the time out of her busy day to help with this in a professional and kind manner. Daphnie and other Clearnetworx employees are the reason why I love the company so much. I commend her with honors. read more

The group of guys that came out for install were all amazing - professional, efficient, and patient with all my questions. Kudos to Nick, John, Q, and Taylor - thank you guys for your hard work, the internet quality has been incredible, no issues whatsoever. They even helped me connect the smart thermostat when done with install. Couldn't be more satisfied with the customer service, highly recommend this company. read more

I love Clearnetworx! They truly care about their customers and community. There's so many people in Southwest Colorado excited to get fast, reliable internet. We've been waiting so long for some great internet! read more

This is a very new company so there are issues, as is expected, in getting it all installed. It took awhile (being an alternative technology thus needing crews doing dirt work, drilling through walls, etc) but when completed, I have no real concerns. The Personal service locally is a major plus. No robot menus to wade through for help on the phone. I get a human! right away and they are local. The installation crews were polite and very personable. Fun to talk with. The cost is about 40% less than Century Link, my former provider that I had had for 20 years. I have both Internet and phone line now...different, but better regarding the phone (more like a cell phone for message retrieval) since the quality of the hand-held phone is really solid. A big deal is that the phone has none of the white noise static and buzz of the old land line...it is quiet. I had continual problems with my old provider, including long times on the phone with impersonal technicians who could not help with the router failures, etc and one actually gave up and I could not get service. That is when I changed to Clearnetworx and do not regret it. read more

My office uses Clearnetworx, and I can attest their claim of "Small town support with big city speed" is a complete lie. Outages are frequent (weekly, once, we were down for three days and they didn't even know because also, no one checks their support mail over the weekends!), and we have to call to tell them something is wrong, they don't even know it is (they have NO monitoring systems in place, or they are useless). We are paying for a 1.5 gigabit connection, and we rarely get more than 2 megabits to the Internet and even to their own servers (via speedtest.net) we only pull 35 megabits or so (when we first started with them, we regularly got 300mbps and that was just because our local wifi limited us, not the connection, but now I suspect they've oversubscribed their network now and their service has suffered by over an order of magnitude). For the prices they charge (definitely "big city" prices, BTW), you neither get "big city" speed nor "small town" support. I end up using my AT&T hotspot or tethering off my phone frequently because their service is so useless. read more

I have seen the other reviews and am sorry for their issues. Our process has been very good. We already had the infrastructure so installation was seamless and they showed up as stated. So far we have not had any issues and have been with Clearnetworx since Oct 2022. We signed up for 150mpbs, which is what we had with Spectrum. We just received a VERY pleasant and much-appreciated surprise of a speed upgrade, 300mbps, and a price downgrade, that NEVER happens. Thank you Clearnetworx!! read more

The Clearnetworx crew has been burrowing in front of my home for 3-4 days now it is like some type of sonic war fare that we have been hearing about. Furthermore the crew has no regard for their personal welfare as none of them are wearing any type of hearing protection. What kind of company are you I didn,t consent to any of this privacy invasion. Go Away Clearnetworx bother someone else. I'll stick with Spectrum read more

WTF! ClearNetworx agreed to provide wireless service to my house. And they show up today and say they can't. Now what do I do? Oh they promise fiber later in the year but now it is Fall 2021 instead of early summer 2021. WTF??? read more