Here we are again...yet another month later. I have once again received both a text and an email…read more"bill" for a negative balance that has been promised to have been refunded multiple times. Today is 5/17/2026.

I am not sure how this company is allowed to remain licensed. My phone has called 911 three…read moretimes--once in the middle of the night in the summer and then again recently-- and once during the day in summer. It was supposedly "fixed" after the first two occurrences but was apparently not. When I first called in July, the customer service representative was shockingly rude. Imagine a parent pointing their finger and scolding a child--that demeaning, disrespectful tone--because I insisted a repair technician come out immediately rather than waiting days, given the unnecessary drain on police resources. This is Windstream's brand of customer service. When the company refused to take the seriousness of a police-related emergency call seriously, I reported them to PUCO. I then learned that my neighbor had the exact same issue the prior week. Despite this, Windstream told me I would have to wait the standard allotted time for repairs, with no exceptions. When this happened again recently and the police once more showed up at my home, I called Windstream and was told the earliest they could send someone out was THREE WEEKS. At that point, I contacted PUCO again and shortly after canceled Windstream altogether without any further ado. Done. No pleading, no more calls to them, nothing. I will say this: the representative who handled my phone cancellation was exceptionally kind and personable. He sincerely thanked me for being a loyal customer for decades. This company has had ongoing issues for years. A few years back, I contacted a specialist because certain local numbers would not go through--she had no idea why. The repeated 911 calls were the final deal breaker. It is nearly impossible to speak to a live person about serious issues, and requesting an expedited service appointment simply is not an option with them. I am saving a lot of money now, and good riddance. I also dropped their internet service this past summer due to constant connection drops, buffering, and absurdly low speeds. I switched to Spectrum and have been very, very happy--I can actually get work done without my internet going in and out. The internet was another problem Windstream never managed to fix. Technicians would come out and randomly check or change things without truly understanding the problem. I strongly suspect ongoing infrastructure issues. To top it off, I was promised fiber service for months. The date kept getting pushed back until someone finally admitted, "You aren't getting fiber." That was the moment I switched internet providers. Hallelujah.

Chris was awesome! He responded quickly after I submitted my initial inquiry and I told him my…read moreprojects I wanted done. We set a date to have him come over and look at the things I wanted done. He was prompt and very quick. He mounted my tv in actual minutes, quite literally a speed run. And then he installed a water line to hook up to my fridge. He was super nice and very knowledgeable and definitely the best you'll find at this price!! I'll definitely reach out to him if I have anything else I want done! I highly recommend him for your projects!

I wanted to add a fireplace to my house knowing I could only add an electric insert…read more Chris was the only one who responded in a timely manner and didn't give me an outrageous quote for the build. He had never done one before, and as you can see from the pics, he did a damn good job. Very friendly guy who was honest every step of the way, If you're needing a project done, this is the guy you can trust.

Rafiq was terrific! He arrived on time, early actually, went right to work, and did a fantastic job…read morebuilding bookcases for me. They look terrific, are strong and stable, and he was a pleasure to work with. Highly recommend him and will very certainly use him again.

From the owner: Need a Handyman? We’ve Got You Covered! Looking for help with home repairs or maintenance? Rafiq…read moreHart Handyman LLC is here to make your life easier with handyman services including: Furniture Assembly – From desks to bookshelves, we’ll put it all together. Tv mounting service . Picture Hanging – We’ll hang your artwork and mirrors perfectly. Door Hardware Installation – Handles, locks, knobs—we do it all! Deck / stairs ; build & Repair Ceiling Fan & Light Fixture Installation – Keep cool and brighten up your space. Doorbell Installation Carpenter services Flooring ; hardwood & Carpet painting ; exterior /interior General Home Repairs & Maintenance Contact us today for a free estimate and let us take care of your to-do list! 6142099104 Rafiqhart@gmail.com

These "New High-Speed Internet" signs are absolutely everywhere out here in the country -- nailed…read moreto every utility pole like litter. It's completely trashing the rural landscape that so many of us moved here to enjoy. We didn't choose to live in the country to be surrounded by spammy, tacky advertising. Even worse? The company behind these signs doesn't even offer service at my address -- and I'm surrounded by them. It feels like a scam or at best false advertising. This kind of marketing should not be legal. Local authorities should be removing these signs and fining whoever is putting them up. Do better. Respect the community.

We gave them one star because you have to give them at least one star in order for your rating to…read moreshow up, but they don't deserve it! They charged us $250 for an auto renew that we never signed up for, and when we called to complain or have the charge removed they told us that we could talk to as many people as we wanted there but it still wouldn't do any good. They could pass us around all day on the phone if we wanted. How's that for customer service!! Don't take my word for it check for yourself all of the reviews online like "my three cents" there are hundreds of reviews out there that have the same complaint.