They NEVER return calls and no one answers the phone, Terrible customer service…read more Our old computer died and with it all our passwords. Cannot retrieve emails and they are still taking money out of my account every month.

I've been a copper.net customer for over 20 yrs. I recently changed my PW. ever since the PW…read morechange, I've been locked out of my emails. I have no access to my emails or hundreds of contacts. I've been calling copper.net tech support for over 1 wk......it rings straight to voicemail, and nobody ever returns my messages. I've contacted tech support via another email multiple times without an answer. I have even sent copper a postal letter to thier P.O. box. still no reply. Yrs of info is being held hostage because they just don't care. STAY AWAY!

You don't appreciate Armstrong until you have dealt with other internet companies. Pricing is clear…read morewith no games. Yes occasionally they will offer a higher speed for another $10 but my speed is fine. Vacation hold, no problem. Just a $20 restart fee. If you wanted to start or stop it on a specific date, no problem. Come back early? No problem, service returns instantly with a phone call. Contrast this with xfinity/Comcast. I canceled THAT service 2 weeks before my promotion ended. I paid my last bill and received acknowledgement of the cancelation and payment. 5 weeks later and 9 calls later, I am still getting billed a higher charge.. XFINITY internet is still active which I know from my Alexa app and my upstairs neighbor. I'm not there Xfinity says my internet is off but it isn't. With Armstrong EVERYTHING is as promised. Bills are clear with no add ons. You don't have to keep calling customer retention to get a reasonable charge for service. Your bill will not go up by a factor of 4. Customer service is friendly and US based...actually based near Pittsburgh.

It would be great if you were told the same information by more than one person. Every person you…read moretalk to tells you something different.

Spectrum and AT&T are the only other feasible options here in town. All the others offer far…read moreslower speeds, according to (admittedly biased) review websites I've seen in a google search. They both pale in comparison to Wow. Wow is reliable, somewhat cheap, and fast. AT&T wasn't reliable and Spectrum cost way too much money. Honestly, though, I wish there were other options. I hate paying nearly $100 a month just for internet when most countries in the world give it free to their people.

They sent me a dvr that I never asked for and expect me to either use it dor a service I didn't…read morewant or do their job and drop it off at a UPS store. You cant even talk to a person, you have to chat with someone who may or may not be an AI bot. Assholes. When I move out of my apartment, you are gone like yesterday's trash.

Horrible! My Husband changed services this morning. We now…read morehave spectrum and cannot go back to timewarner ( we were grandfathered in evidently) They told him we'd have to change the box. Wrong. We have to change the modem and the router. The instructions are horrible and didn't work. I was on the phone probably 3 hrs trying to get it set up. Never did work. We would never have made these changes had they been honest about what we'd have to do There is no customer Service anymore.

Don't be one day late on payment. The fees are even higher than the worst credit cards! Better to…read moreborrow money from a loan shark, it will cost you less if you must make a late payment.

The second I got my phone from them I was getting hundreds of spam calls over and over and over day…read moreand night I couldn't tell what number was important to the ones I didn't want to answer Non stop changed the number 2 hrs later it starts up again all hrs day and night ....Don't go through them spectrum is a deceiving company.... I returned there equipment shut the wifi off Went through a better company Got several phone calls from spectrum saying I still have there equipment No I don't But they still put that on my bill They try to force you to have automatic withdrawal to pay your bill and now are adding a 5$ fee for the people that don't set up automatic withdrawals. That's a lawsuit I'm not setting up automatic withdrawals to a company that lies

I would literally give a negative star review if I could. After years of bad service we moved to a…read morebetter internet provider. We returned our equipment (wisely saving the receipt) but have been repeatedly billed for the equipment. I have been to the location three times in the last week to try to rectify their mistake and have been assured three times that it has been fixed only for it not to be corrected and I am still being charged nearly four hundred dollars...of which they will never see a penny...I am not paying for equipment I already returned. The last time the employee was rude, lazy, and abusive. Terrible service. Terrible customer experience. Terrible company. Avoid at all costs. Now, Spectrum, feel free to reply with your meaningless stock apology...which is probably just a bot.