Good internet service, intentionally terrible customer service…read more While I was happy enough with our internet connection, WOW's service repeatedly attempted to nickel-and-dime us and make it difficult and time consuming to cancel. If you're planning to order this service, my advice to you is to assume nothing and ALWAYS GET YOUR CASE NUMBER. 1. Starting from our initial order which was based on an advertised deal, WOW attempted to charge us more for our service by simply opting us into renting a modem that we did not need, without letting us know. It was on us to note that the rate offered on the phone was different than the advertised special. 2. We signed up for Auto-pay. Once you've signed up for it, there is not a way on the website to cancel it. They can keep withdrawing payment at will. (This came back to haunt us.) 3. You can not cancel WOW services through their website. You must call them, go through several tiers of automated system to get to a live person. 4. WOW's customer service people ARE UNABLE to send you email confirmations. They have no emails, and there is no allowance in their system to even send the most perfunctory acknowledgement email and case ticket to you. 5. The records keeping on their side is pretty bad, as I'll describe in a minute, and they leave all follow-up actions in the hands of the consumer. 6. Apparently the fee structure can change without justification or even notifying the consumer. Here's how our misadventures played out: After moving to a new state, we called to get our services cancelled. WOW's live customer service rep updated our billing address and promised a disconnect by midnight. I got no confirmation email to that effect because their customer service can't send emails. However, we did receive paper billing statements addressed to our new house, and money kept being withdrawn from my account long after our services should have ended. Incidentally, the cost of the services increased by $10/mo during this period, with no explanation whatsoever. I called WOW to remedy this. The customer service rep told me that they had no record of me ever calling them, and also, no record of my new address (despite the mounting pile of paper statements that were being sent to me). She promised to disconnect my services that day. She couldn't resolve the billing herself, so she forwarded me to the billing department. The billing rep also couldn't verify anything about my account or call history, and he wouldn't resolve anything until it could be proved that I'd called. After I jumped through a number of hoops, verifications, and holds, I was told that a supervisor would try to track my phone number in the system to see if I had indeed called in the past. I was told to call WOW back in 24 hours to see what the results of this search were. So, once again, after a very long and inconvenient phone call, the onus for following up was on me. At this point I was pretty irate, and asked to speak to the supervisor who was handling this search. I was put on hold again for a long time. Finally, the rep returned and announced that they'd decided to conduct the search now, and they'd found a record of my call that verified all parts of my story. I'd get a refund check in the mail; and no, I could not have an email to confirm that my account had been cancelled, my bill had been cancelled, nor even some indication that we'd spoken today. The call lasted an hour. I have a piece of paper with the case number and the billing rep's employee number. Guess I'll have to watch to see if that check ever arrives in the mail. Decent internet, but WOW's customer service is practically designed to cost you extra in either money or time/effort/frustration. Caveat emptor.

just exiting out of the Marine Corps after ten years I dealt with slow WifI in the Middle East and…read morewasn't able to get messages out in a timely manner.... but the commander ensured our messages were put through. this internet I just paid for is a joke. I got better connection to talk to my family across the globe in Syria than trying with this company. WOW... you let this Marine down.

This power company (actually just a middleman distributor / re-seller as they don't own an electric…read moregeneration facility) also wants to be your bundled cable service provider. Heh - All you have to do is try to pay your electrical bill online and it becomes abundantly clear that technology isn't exactly their strong suit. If I use my banks online bill payment system it takes 5 days to pay them. Yup, a wannabe technology company can't take electronic payments from a major bank. The poor ol' banker (cough) has to fire up the printer, print a check, stuff an envelope, lick a stamp, and mail it. How archaic is that! Tree butchers. Go ahead and try to pay your bill on the Opelika Power Service / Cable Television / Telephone / Internet web site. Every other bill pay I've used just needs your basic info and an account number. Not Opelika Power / Cable Television / Telephone / Internet. To set up an online account you must have: Account ID (account number?) Cycle and Route Number (my cycle is a Schwin, doesn't have a route number) and a PIN - actually it should say PIAN because the required format is alphanumeric, not just numeric. After you spend 45 minutes finding this stuff, you can try to login. Err, not login, they call it Sign On. kind of like what a radio station does at 5am. Doesn't work. No go, nope. can't "Sign On" So I call them. Computer answers phone. Finally muck through menus and get to tech support. - Me - Can't Sign On. them - What browser are you using? Me - Tried I.E., Firefox, Safari, and iOS them - iOS doesn't work Me - neither do the other ones. them - yeah we've been hearing it is hit or miss.... Me - I'll send a bill for wasting my time. Speaking of bill, there is no due date on the bill. There is a delinquent date, but not a due date. So I had to wonder when is this thing due? When I get it? that means that I'm delinquent the second after I open my mail box. Oh Wait, it says I'm delinquent on the 24th! Phew! So when do they expect payment? So I called them... Again. Me - When is my bill due? them - on the 24th. Me - but it says I'm delinquent on the 24th. Does that mean it is due on the 23rd? them - No, it is due on the 24th. Me - Wouldn't you expect payment before it is delinquent? them - well yes Me - So what day do you expect payment? them - the 24th. Me - Uffda

Fast, reliable internet with no contract and monthly rates that are less than Wow or Spectrum. I…read morecannot say enough good things about AT&T Fiber internet

From the owner: AT&T is an Internet service provider in Auburn with broadband Internet services to connect your…read morehome to high-speed Internet so you can surf and find all your favorite things online. In select locations, we also offer AT&T Fiber which powers our fastest Internet speeds. But we're not just about Internet. We offer all kinds of products and services to connect people to what they love. Because we're a world leader in communications, media and entertainment, and technology, we can create some of the best entertainment and communication experiences in the world. We're a TV service provider with products that include satellite TV (DIRECTV services and DIRECTV packages), streaming television with DIRECTV NOW, and fiber-optic-based U-verse TV service. Our wireless phone offerings include devices like cellphones and tablets; wireless plans for data, talk, and text; accessories for smartphones; wearables like smartwatches; and other connected devices. Shop online or visit an AT&T store to learn more about all we have to offer you.

Staff was rude and pushy. Would not recommend visiting this location. Staff member demanded to know…read morewhy I wouldn't buy accessories and refused to take no for an answer. The overall experience felt confrontational, rushed, and unfriendly.

Last week changed from verizon to tmobile. Was happy with the support we got from tmobile…read moreassistant BUT........... phone on sale for $99 NOT REALLY on sale, I will receive credit each month - - A CREDIT I HAD to get online and SIGN UP FOR which was not relayed to me. Phone call w/tmobile cust serv says I will be paying FULL bill this month and credit will start in 1-2 months. Every thing is 1-2 months - Are we not automated, have computers? Why does what is advertised in store as sale actually take 1-2 months? Currently I'm not pleased. Changed to tmobile as I was told good cust serv vs verizon. Beginning to wonder with my first experiences..... Oh yeah, wifes new iphone wouldn't work (wouldnt make phone calls). We were told that she probably activated the esim - well she would not know how to do that. Phone showed primary and secondary phone nr (both the same). When trying to fix per store it wiped out her plan. Had to go back to tmobile store - went local Phenix City - Mgr there took out the physical sim and got phone restarted with 'tech support' reinstating the plan. He said that with the Esim that a physical sim should be installed. So two different stores on 2 different set up pages????