We were told they had the part needed to fix a broken phone screen. Have to use this place for…read moreinsurance. Drove from Columbus about 50 minutes to be told we'd have to come back because they close in an hour. We could have been there earlier if they would have told someone DRIVING ALMOST AN HOUR it takes an hour and a half. The employee had a bad attitude. No, "I'm sorry about that " or anything. He obviously is paid by the hour. We are on the way home with a still broken phone screen. We're not making two two-hour trips, so he has to wait until Columbus has a screen. Oh, and Columbus has a worse score than Auburn.

Very clear communication and helpful service! Went above and beyond explaining options and the…read morecourse of action! Would recommend

They are very responsive and nice. I was quoted a 2 to 3 day turnaround time however the service…read morewas complete within 24 hours.

Excellent Service I will recommend Them for any repairs on iPads iPhones they do it all very…read morefriendly excellent service

Jessica the manager is super friendly and helpful as is Amber who is fun to talk to and Uber…read moreknowledgeable of all things gaming.

I recently purchased a new PS5 online with GameStop. I have had a very terrible experience. First…read morethe estimated delivery was 1 to 3 days. When it didn't arrive and the tracking showed it hadn't left the store the first thing I did was call the store that it was supposed to ship from to see what the hold up was and I was told that they had no way to look up my order in the system at all and that I should call USPS well I had already checked with USPS and they informed me that they had not received it. I then call customer service who can see that I've placed the order but have no idea where it is and that it was estimated as 3 to 5 days instead of the original estimate and the only solutions I was offered was to wait for it or a refund. After 7 business days and 11 days overall I went to my local store to see if they could help me since the package still hasn't left the store. When I got there they did look it up but had no information. I left and called USPS they said they didn't have it and that there was no way that it wouldn't have been scanned at all in 11 days. I then called the store it was shipped from again this time they did look up the order but said they had already sent it and they didn't have it. So I return into the store asking if I can speak with a store manager to resolve this. The store manager said that there was nothing he could do but issue me a refund and sell me one at the same price. Well GameStop has already taken my money a refund according to your policy can take up to a week. I don't have money to buy a second one and wait for a refund that is a lot of money. When I asked if he could call the district manager he refused saying he wasn't allowed to give his number out. I explained that I was not asking for him to give me the number but simply to use the store phone to contact them and see if they had the authority to resolve it. He refused to call anyone saying he wasn't allowed abd that he could email him. I have already waited almost a week and a half I don't want to wait for someone to stumble across an email and get back to me when? I left the store called customer service the only thing they offered was to escalate it to a team who could look into it but couldn't tell me how long that would take or when I would get my product. This is supposed to be a Christmas present for my husband which I had to work extra to be able to afford and now I don't know if I'll be able to give it to him. I feel as though my money has been stolen and no one wanted to help me just pass me off to the next person. I hope the company can improve there services because this does not make me want to be a customer. I have worked in customer service and retail all my life including being a store manager myself and I would never treat anyone this way. My manager cared very much about making sure customers were happy and would personally talk to them if needed when I called to resolve an issue that I couldn't or didn't have the authority to do. This company clearly doesn't care about their customers.

Absolutely THE WORST CUSTOMER SERVICE EXPERIENCE ever! I submitted two Pioneer DJ CD Players to…read morethis sad excuse for a repair facility at the recommendation of the manufacturer. Both units were giving error codes and the repair process should have been fairly straightforward. After over two months and numerous phone calls during which I was either hung up on or given the runaround, I finally had to get in my car and drive FOUR hours to reclaim my merchandise. When I arrived, the staff was rude and hostile, and demanded that I pay $130 to get my items back. Having no choice, I forked over the $130, and now that I am home I cannot even get either unit to power on. AVOID THIS PLACE AT ALL COSTS!

This is HANDS DOWN, THE Most Fabulous Electronics Store and surpasses ANY Positive Customer Service…read moreI have received thus far. My expertise is in Customer Service, and this company walks the walk and talks the talk! James constantly guided me, gave me constant updates, was extremely patient, kind and funny in every time I needed assurance on my precious TV. He made me feel that I was FAMILY in the way he sought solutions that helped to fix my TV, and that were financially beneficially to ME first. I would not hesitate to recommend him to anyone. He reminds me of the good 'ol days, when your word was was your bond, and you could depend on honest people to do the right thing by you. I am Blessed to have him take care of us in this area. Wish there were more company's with James' ethics. Thanks for EVERYTHING James--you literally saved us thousands of dollars and you helped prevent us from getting ripped off by others. You could've easily said "Not my problem; I only fix TV's", but you didn't, and that's the difference. We are forever grateful..............Ellen

I highly recommend Paggett's sales and repair I dropped my phone and the floor I shattered my…read morescreen and messed up my camera and the lady did all of the in 20 mins they also have great prices 50 for a screen repair and 50 to fix my camera I would definitely go here again if I broke my iPhone again NOTE: they only do Apple iPhones but the ship Apple iPads to get fixed THEY DO NOT FIX ANY ANDROID PRODUCTS

great place , awesome products great customer service....,one stop shop !!!!!!!!!!!!!!go visit…read moreColumbus

Walked in to purchase a lighter. While checking out, the system crashed, the transaction was…read morepending, the funds were removed from my account, but they "weren't able to receive the funds".. so I'd left with the money taken out and no lighter. Two employees assured me that upon closing, the "pending status" would be removed and the money would come back to my account. Fast forward two days, and the transaction was updated saying I'd spent the money there. (Keep in mind I'd left without the lighter.) Feels like they knew exactly what would happen, as this is the third time something like this has happened here. NEVER SPEND YOUR MONEY HERE. If I could give zero stars, I would. Absolute thieves.

This store had fantastic clothing and a great environment! Everyone working is so helpful and the…read moremanagers are amazing!!

Sandra and her team is amazing. I ordered first pair of sunglasses and they didn't work for me…read more So we had to go another route. They took care of the second pair of lenses for me, since I already had my own frames, and they refunded the frames that didn't work. Then I tried going the cheap way out and didn't get the progressive lenses that I needed, so I had to go back, all they charged me was the difference on the price of lenses. I'll sure be back when I need more glasses, I'll ask all of you tongue them a chance to meet your needs.

A shout out to Eyemart Express at the Auburn Mall! My siblings and I recently had a need for our…read moreelderly father who is on Hospice. The associates, especially Madison, were very helpful and compassionate to assist with our need. We would not hesitate to recommend Eyemart Express to anyone wanting servant-based customer service.