I knew my son needed help his R's but he also needed his tongue tie released. Finding Kristin was…read moresuch a blessing, as we weren't getting traction with therapy through the school. Kristin helped us understand the importance of starting therapy before the frenectomy and continuing with myofunctional therapy after. The improvement in my sons enunciation, articulation & confidence is remarkable. All thanks to Kristin!

Kristin Miller is amazing. My son who started with Kristin at the age of 3 and had recently been…read morediagnosed with Apraxia of Speech. When my son started speech he had only a hand full of words and maybe a few small sentences. He was seeing Kristin 3 days a week. After a month he had made so much progress Kristin recommend we go down to 2 days a week. When Summer was coming to an end and preschool was going to start up again we went down to 1 day a week. The progress my now 4 year old has made is truly amazing. Kristin knows how to reach the child. She has a special bond with my son. Her knowledge is like no other Speech Pathologist I have met. The pricing pre session is reasonably. She works with you if insurance isn't an option. I highly recommend Kristin Miller.

Melissa is amazing!! Great place with great a great staff! They really know what there doing at…read moreExpress Yourself Pediatric.

It took over 6 months to get bills resolved for two visits. No one at this location could…read moreintelligently answer questions regarding billing nor could their billing department. The lying and ineptitude was so appalling that I finally needed to have a conference call between the insurance company and speech therapy to resolve the fact that my insurance provider was never billed. For 6 months I was asked to pay for the whole bill. Why? Because my insurance provider was simply never billed. On a brighter note, the speech therapy was even worse. They want to have one on one sessions with your children without any parental oversight. Why? So they can bully your kid behind closed doors. Nice to your face, another thing behind closed doors.

This business performed additional services without getting approval for the additional fees…read more They did not communicate about extra services added to the evaluation. They did not communicate about extra services added to her therapy. They did not offer a choice for receiving full time of services being billed. Their fees are also higher than comparable places, but adding the surprise "extras" without approval is in my view a real scam move. When I contacted their billing office to ask for a breakdown of their cost, I was meet with someone who was very defensive and ignored my request. A couple of phone calls later, I finally received an explanation of cost. From an ethical standpoint, it is very concerning how they charge. In my experience they showed me that they had a "don't ask, don't tell, just send the bill" attitude. If you go here, make sure you get a breakdown, IN WRITING, BEFORE YOU DO ANYTHING!

Ms Ewa has been amazing with my son. He started off only army crawling and is now running. We are…read moreso thankful for her.

We were regular patients almost a year, and didn't have any problems until Monday December 2,2024…read morewhen I got surprised bill for " non showing fee" for my twins. Last Monday November 25 I called at 8 AM to notify patient coordinator that my babies are sick and we have to cancel our 3 PM appointment. In an hour I received 2 reminders about our upcoming appointments, so I called again to make sure the care coordinator really cancelled my appointments. I was assured that she cancelled and these reminders I got are came automatically. When I asked Why I have to pay "non showing fee" the care coordinator named Des'Ree said I had to notify her 24 hours upfront. Ok, how I can predict all sickness which can happen with 14 months twins? I notified her 7 hours upfront as soon as possible.To say that I was angry is to say nothing. In October the same care coordinator charged me for 30 minutes sessions as a one hour session. So in that case I also didn't get any clarification. I want to say that with previous care coordinator we did not have any issues. She always greeted us compare to a new lady who never say any kind of greetings for me or for babies. I guess small kids deserve a little "care" .At the same day outstanding balances were removed from both accounts. One day later these "fees" appeared again on my babies accounts. I tried to contact with any manager of this facility,however nobody has responded yet.So sad that I have to write this review when I had so positive experience with our Amazing Doctors!

Step Forward Therapy is a wonderful place for pediatric therapy support. Our son has gotten OT…read morethere starting in late 2020 for 18 months. We also have started going back this fall (2022) for intermittent OT support as our son has gotten better, but still benefits from occasional sessions. Our son works with Ms Jillian who is a phenomenal OT. She is kind, funny, warm, and so creative! When she started working with our son, he was starting second grade as a non-writer (but on target with other skills). She quickly figured out he has weak fine motor skills (exacerbated by a previous wrist break at a trampoline park). Honestly, to see his progress over two years later is nothing short of incredible. She makes handwriting fun! Professionally I am actually a speech pathologist and I can tell this is a great private practice clinic. With respect to a previous review mentioning staffing concerns, I would like to share that this is happening everywhere right now (private practices, schools, hospitals, etc). Speech, OT, and PT are in high demand across the Chicagoland area and there are vacancies everywhere (due to shortages in the profession and Covid making those shortages worse). That being said I have not seen or heard of any staffing issues at Step Forward, from the parent perspective. We love it here!

I would advice to completely keep your children away from this place, especially when it comes to…read moretherapies. When we first started, we were happy with our therapy team. Then very quickly, within several months, everyone on our team starting to leave. Our son has Down syndrome so it's important to have him get all three therapies: OT, PT and speech at least once weekly. But we gave them the benefit of the doubt and waited until they filled in the spots. We waited months for a second session per week that was never met because they said their PT wasn't available and unable to fit us in. Well, I just saw that our son's PT was also working the preschool side of their business (which is not a good excuse for being unable to fit us in if they claim to be a therapy clinic). So on top of not having enough therapists for their therapy customers, they have them work the preschool side as well (our original PT had said they worked both, which I'm guessing is a large part of why he left). So this week, our son's "new" OT who had only been there weeks is leaving asap with no heads up with no replacement. This place is disorganized and unprofessional. I've had 2-3 separate people calling or texting me with the same scheduling issues or questions. There is no central manager, and management is non-existent at best. Billing is even worse. Then, because we felt we had to leave because they couldn't meet our son's needs (and this was the third time we were told to wait for a therapist replacement in less than a half year), they sent an email demanding remaining balance due within a week because we were "no longer clients!!" I've never been treated so poorly and unprofessionally by a clinical office ever in my life. That is not how billing should work because they haven't even finished filing claims for therapy services through our insurance. Plus, they never answered my questions on why billing amounts ranged so differently by even over a hundred dollars for the same services. I'm not an expert in billing, but their billing manager Jackie should be fired for treating families so poorly. I even tried to work out a payment system with them when our HSA funds each pay period (so the balance would be paid in a couple of months), to which she replied with a demand that full balance be paid immediately (in 2 days, no less) with full payment due immediately as soon as they process the insurance claims. I have a lot of medical issues, and I even delayed my insulin pump and diabetic supplies and stretch them further to make it a priority to pay their clinic. It's like they act like some loan shark mobster group or something in the way they demand payment. I've never seen a clinic act in such a way. And if it's due to desperation because they are so poorly managed (I don't know why else they would act this way), then that's even more reason to stay away. So if you are looking for a therapy clinic or even a preschool with consistent staff who treat their clients respectfully and professionally, my advice is to run away as fast as possible.

Business must be good because they've expanded to Evanston. While amazing for them, I was bummed to…read morehear that my daughter's physical therapist, the fab Leida, was going to the Evanston location. We had the choice of staying with her or trying a new therapist named Marcy. My initial reaction was to go with Leida because spending an hour with her had become one of the highlights of my daughter's week. However, the more I thought about the dreaded Evanston traffic (especially at the time of our appointment- 5pm) I thought staying in Highland Park would make more sense. And so we decided to test out Marcy. It turns out my daughter enjoys spending time with Marcy just as much as she did with Leida. It probably didn't hurt that Marcy quickly picked up on her love of all things princesses and pulled out the princess puzzles, books, etc from day one. My daughter greets her with the biggest smile every week and can't wait to tell me about all the fun things they did together on the way home. And most importantly I've seen lots of great progress as I've watched her jump and climb higher (perhaps a bit too high) than she's ever been able to in the past. Based on the hour I spend waiting/working from the waiting room every week I don't think you can go wrong with any therapist here, but if you're looking for PT I highly recommend Marcy. And if Evanston makes more sense for you Leida is your gal!

Unlike me my son was struggling to become a super gabby person like his mom and dad. Although not…read moretoo worried about the slower development (he spoke just had trouble with word formation) we set up a consult with North Shore Pediatric. The consultation recommended some additional 1:1 with a therapist..an amazing therapist but more on that later. Although not worried about my little buddy I also wasn't going to stick my head in the sand and ignore a potential problem so I quickly got on-board. Next step was my wife crying in the waiting room as our not yet 3 yo went in for his 1:1, full disclosure I wasn't there or would have been a blubbering mess!! Then my son starts talking about Ms. Meghan who I assume is a new teacher at pre-school..but then he starts asking about seeing her the day before a non-school day and I finally occurs to me to ask my lovely wife who Ms Meghan is??! Meghan is the amazing therapist referred to above (see you didn't have to wait too long!) that my son has grown to love seeing as much as he loves seeing his cat (and that's a lot!!). Of equal, ok of more importance is the development of his language skills. He has made great progress with Meghan's help and I have even less concerns that he will just as verbose as his mom and dad. Thank you Meghan and North Shire Pediatric!!

Omg. How does someone think 15 hours a week at $5000 a YEAR is expensive? That is $6.50 hr!!! I…read morespent over $25,000 per year for my son from age 2 at a different facility and paid $65 per hour.

Son loves the social playgroup and the therapists. They taught him his phone number and address…read more However that is where the good ends. We get charged for team meetings and there is no logic to their billing.

I've never had the need to see a PT so was very nervous and not sure what to expect. I drive by…read morethis location daily so after some online research, decided to give them a call. I called 5 other facilities as well but immediately felt comfortable with the amount of attention I received from the manager, Brad right from the start. Brad, as my therapist was incredibly thorough and detailed during our initial assessment. He was very calming and was able to put my mind at ease. I'm looking forward to continuing my therapy with Brad and his team and highly recommend them.

Each time I've gone here, I've been very pleased with my results. My current therapist, Terrance,…read moreis amazing and I highly recommend him. I am going to him for the tightness in my hip and my husband is going for back issues. I haven't felt this good in a long time! I'm feeling more limber and fit everyday and the pain in my hip is lessening. My husband has worn a back brace and had chiropractic care. It wasn't until he came here that he got relief.