Figured i would write a review as the only other one on here is ridiculous. Everything complained…read moreabout in that review is standard of any therapy type place you go to, all normal. We had the pleasure of working with Jordan whom my son enjoyed. We did the road to regulation program for his emotional dysregulation which helped quite a bit. Everyone we encountered in the office is friendly and professional. The office is clean and has lots of fun toys and items for the kids to play with. I was updated after every session on what was discussed and what to work on at home. I would recommend this place!

Thus far not at all fan. Starting from the intake paperwork where they try to solicit use of your…read morechild in promotional videos and pictures. What?? (I expect there's a HIPPA violation/suit in there waiting to happen) To the first appointment where they shake you down for a credit card and won't accept a check or cash for the copay. What?? We took our child in for an evaluation, the report of which we were only then told takes two weeks. But subsequently received a call the next day to schedule an appointment to begin care. What?? If you don't have the report of the evaluation how will the treatment be planned? And why delay the report to the parents who are trying to expedite care for thier child? Not even ashamed enough to appear prioritizing patient care over a money grab. We've started to look elsewhere.. Edit: None of this is directed at the therapist who evaluated our child and with whom we felt quite comfortable. Unfortunately it appeared management had her on a time leash where she had to abruptly dart out of the session toward the end.

I absolutely love this place. From the moment you walk in, it's clean, the receptionist always has…read morea smile on her face, and is a caring environment. My daughter has OT and ST. She absolutely loves the ladies who work with her. They are so brilliant, and compassionate. The play area for the kids in the waiting area is full of comfy pillows, books, and a pretend kitchen. The people that work here definitely make a difference in my daughters life, they are very hardworking. I honestly wouldn't go to another place. I feel so comfortable having my daughter come here.

Beautiful facility, loving, caring, faculty, individualized plans of navigating different…read morestruggles, and frustrations for each kid has to be the greatest thing to witness as a parent that has been able to watch my son finally the confidence and pride he has not had for quite some time. 10 out of 10 recommend to any parent who needs any outsources such as this one.

I received the initial introductory paperwork along with the assessment payment, which clearly…read morestated that the evaluation cost was $340, and subsequent therapy sessions would be $85.26 each. However, I was charged $340 plus $85.26 for both evaluation sessions. At no point was I informed that there would be charges for two evaluation sessions. One of the owners, Laurie, claimed there was an error in the initial paperwork, which I believe to be misleading. Furthermore, during the evaluation, the therapist indicated that my son's speech development was age-appropriate. However, the final report--which was initially not sent and required follow-up to receive--contradicted this, recommending additional sessions for my son. This lack of transparency and miscommunication is concerning. OT Works demonstrates a lack of transparency in their pricing and displays unprofessionalism in their evaluation process. The evaluation consists of a brief interaction with the child, followed by 30 minutes of playtime in the tumble room, which does not seem to adequately address the issues or concerns brought up by parents. Their approach gives the impression that generating profit is prioritized over genuinely addressing the needs and well-being of the children they are supposed to support.

I used OT Works 4Kids to help my grandson with strength building on the recommendation of his…read morepediatrician. The individual work was helpful. When it came time to move to group work, I specifically asked that he be in a group of peers with equal mental, emotional, and physical abilities. They serve a wide range of children. The first group consisted of my grandson and only two other children. These children had significant issues they were working on and the group was exactly what I had expressed concern about. The director, Lauri told me my request was not related to the staff choosing the members of the group. They only gave me $40 of the $110 I paid. Lauri stated that we would have to "agree to disagree " about whether the group was appropriate for my child. If you have expressed concerns or requests, expect them to be disregarded.

From the receptionist, to the nurse, to the primary practicing doctor.. I am so impressed at how…read morethey orient and conduct their professionalism. I have never felt so genuinely loved and cared for by a doctors office before! I have learned over the years I have high expectations. Mostly because of how I was raised to be courteous, thoughtful and compassionate toward others. It's rare these days to find a team who loves what they do, and takes an extra mile to help someone. I'm so grateful i found a new primary care facility for my family and I.

I was in Northeast rehabilitation in MANCHESTER for two weeks. I received service that was well…read moreabove my expectations. I cannot imagine better PT and OT and nursing care. They were kind, thoughtful and effective. They placed a very heavy emphasis on safety. If I ever have to do more physical therapy at a rehab facility, this is the only place I would want to go.

Quality people and care! They clearly explained my issues and the necessary exercises and really…read morehelped decrease my pain. Super friendly people and they keep everything very clean.

Horrible service. Waiting 40 minutes for appointment. Dr. NEVER SHOWED UP. Stay away from this dr…read more Office!!! With an elderly parent who can't sit long

Wonderful and caring nursing staff which I can not rave more about…read more Facility is very clean, organized and well run. Good communication and process and overall treatment.

I gave a $500 deposit in November 2023. It is May 3 2024 and I am still waiting for the refund…read more Unanswered emails and empty promises but still no refund check.

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The best therapy place i've ever been to, convenient location on rt 28, bright and clean. I have…read moreZack, he's terrific at explaining why we're doing everything and how it retrains my brain to use my new shoulder . Every visit I see improvement!

Thank you to Larissa and Bill my thumb continues to strengthen with my at home exercises. The staff…read morehere from checking in, to billing questions, to personal care can't be beat. They are kind, respectful and compassionate. If in the future I am in need of OT or PT I'd be back in a heartbeat. Thank you Salem Sports and Rehab Dawn K