Very friendly staff very impressed I will be back in To get…read moremore work done ..fast service very professional with everything that thay did

The workers were very friendly, but extremely slow. We waited over 45 min. just to get the oil…read morechanged. Once they got to us, the process was quick, so I'm not sure why the 2 cars before us took so long.

DO NOT GO TO FIRESTONE!!!…read more I've had many issues with Firestone in the past, and I really don't have many good things to say. For one, I had to reschedule an appointment three times to get my high pressure ac hose replaced. The first time, the Firestone in Springfield told me that I had to reschedule my appointment because they wouldn't have enough time to replace the part, even though the specifically told me the the given time would work while I was setting up the appointment with them over the phone. The second time, the Firestone in Springfield ordered the necessary part for my appointment, then sold it to another customer. The third time, the Firestone in decatur on Main street told me that they forgot to order the part for my appointment after thirty minutes of waiting. Then, finally, the part was finally replaced after over a month of appointments. I also had my radiator thermostat replaced by this Firestone, and they improperly bled my radiator system. One summer hit, my engine overheated constantly, due to the simple fact that there wasn't nearly enough coolant in my radiator lines. After a multiple hour long appointment to figure out why my engine was overheating, I received a call telling me that they couldn't replicate the overheating in my car, and refused to service it. While driving my car the next day, my engine was overheating out of control. I called this Firestone to see up another appointment, and I was told to take my car to the dealership. After doing my own investigating, I found that my radiator line was close to completely empty. Had the Firestone technicians taken off my radiator cap, they would have found this issue instantly. Overall, I've had my fair share of Firestone appointments, and I would recommend anyone to NOT GO TO FIRESTONE! No matter the location, even the second one in Decatur, they're all terrible. I was even charged $150 for an oil change...

this was my first experience with this store and location. I was impressed with the friendly staff…read moreand the work that was done. I stopped in on Wednesday and made an appointment for the next day. I was in and out in about an hour.

Had a brake emergency they got me right in in a Saturday. Fair priced and did great work.read more

Over charged! The woman is the owner...last time I was charged 49.59 for oil change and tire…read morerotation. Their website says $24.95 oil change, in the shop a sign says $20.00 tire rotation. This time I got charged $88.00!!! A 78% increase in Saturday. I'm going back proving the website says $24.95 oil change(she says she doesn't have Facebook or know about the website) and get at least my $38.00 refunded. If not I'll file a complaint with my credit union and the. The better business bureau. I fell bad but you can't do that. It's false advertising!!! When I pad the $88. she gave me some story about increase in the cost of the oil. I came home and checked my previous receipt and the website ...I knew I was ripped off! I called and she denies everything!

Thank you sooo much for taking great care of my vehicles. You do a fantastic job Joe…read more Celeste K

Always a fast, great oil change. They know how to run a business right and take care of their…read morecustomers!

My son Ryan Greer recently replaced the steering rack on his Toyota Highlander. Informed BestOne…read morerepresentative on the phone that he replaced all the worn out parts on his front end except for one ball joint that he could not break loose without air impact. Was told on the phone that front end alignment was done. After paying his almost $300 bill he noticed his alignment was worse than when he dropped it off. When he returned the car he was told that they would not align the car because he put parts on himself even though they billed him for the alignment. He ended up having to have Farm and Fleet perform the alignment. I would never take my car to BestOne to Rip you off.

Will never, ever buy tires here again. Tires purchased from the Champaign location have…read moreconsistently leaked air from the time they were purchased. Have been back numerous times and problem has not been rectified. I spend more time in the gas station putting air in these tires than I do putting has in the car. They said it was from temperature changes. Since when do temperature changes cause your tires to lose 15 lbs of air? I am a senior citizen and frequently travel out of town, these tires have made my life a nightmare, constantly afraid I'm going to get stranded somewhere. Absolutely do not recommend this business unless you are a fleet driver.

I went to this Speed Lube on Pershing rd in Decatur, Illinois on November 6th to get an oil…read morechange. It was $69.99, but that was the starting price. The said I needed windshield wipers and that would be $20. When the bill came , it was $100. We had a $5 coupon. They said they do not accept coupons. They charged me $27 for the wipers. When the clerk said it was a mistake, he offered us $2. which we took. What a RIP off and a crock.

Came in for a coolant flush (had reeeaally bad coolant in the car from a problem I'd had recently)…read more They took care of it and I drove off. Checked it out on a whim and saw the coolant was still dirty. After making an ass of myself calling corporate, their district manager informed me that it was because of my reservoir being filthy due to my not having kept it clean (DEFINITELY my fault. It's been a very long time since I'd gotten a flush), and they had me come in to resolve it. The store manager Jeremy handled it and was incredibly nice. He cleaned my reservoir out and refilled it cost free. I absolutely will be returning.

My son, a student at U of I, had a sudden problem with his car (a Nissan). I looked up the closest…read moredealer and saw they were not getting very good reviews. I looked up local repair shops and saw Average Joe had great reviews. I called ahead and Joe pretty much had it figured out before my son even got his car there. He fixed it in no time and charged what I thought was a fair price. If my son has any other issues with his car while he's at school, I'm definitely sending him back to Average Joe.

I left several phone messages about getting our old Mercedes serviced and the alternator tested,…read moreand never got a reply.

We were in Decatur for a wedding weekend. We had driven from 5 states away. On the day of the…read morewedding (Saturday), I noticed a nail in my right rear tire. I was able to call this store, and even though they were busy, they agreed to me dropping the car off and they patched the tire during the ceremony. They were even nice enough to research the tire's warranty information and performed all work free of charge as the tire was still under warranty. I was able to safely drive back home thanks to the service at this store. Thank you so much!

I had problems with my 2003 Lincoln Town car. They did a repair on#8 cylinder, replaced coil packs…read moreand plugs. This car is not a daily driver. 200 Miles after the repair, whilst my wife and dogs were going to Iowa to see my parents, a plug blew out of#8. Outside of Peoria Illinois, thankfully it was at as rest stop. We'd stopped to water the dogs walk around and have our lunch. When I started the car back up, it sounded like I was popping popcorn That's when I knew I had a problem. The tow home was$800 Firestone told me that everyone in that shop isn't there anymore. The Manager told me that regardless of the mileage since the last repair, didn't matter, F them Don't go there