Very Poor Service!!!!…read more I honestly hate giving bad reviews, however I received the absolute worst customer service!! I pulled up at 5:38p, and 1 bay was open (with a car being serviced). There were 2 additional bays that were not being used, and I noticed 3 workers in the bay. I'm thinking... cool... 10 minutes... in and out! NOPE! No one ever acknowledged me!! In fact, THEY CLOSED THE BAY!!! Like, pulled the door down in front of me!! I just knew someone was going to open a new bay, but nope.... So I finally pick my jaw up off the floor and begin to back up.... THEN someone comes out to say that they close at 6p.... Ummmm... it's 5:41, sir!! But whatever.... I know when my dollars are not needed!

They don't know what they are doing. Don't go there, better off doing it yourself or going to…read moreanother place.

I went to this Speed Lube on Pershing rd in Decatur, Illinois on November 6th to get an oil…read morechange. It was $69.99, but that was the starting price. The said I needed windshield wipers and that would be $20. When the bill came , it was $100. We had a $5 coupon. They said they do not accept coupons. They charged me $27 for the wipers. When the clerk said it was a mistake, he offered us $2. which we took. What a RIP off and a crock.

Came in for a coolant flush (had reeeaally bad coolant in the car from a problem I'd had recently)…read more They took care of it and I drove off. Checked it out on a whim and saw the coolant was still dirty. After making an ass of myself calling corporate, their district manager informed me that it was because of my reservoir being filthy due to my not having kept it clean (DEFINITELY my fault. It's been a very long time since I'd gotten a flush), and they had me come in to resolve it. The store manager Jeremy handled it and was incredibly nice. He cleaned my reservoir out and refilled it cost free. I absolutely will be returning.

DO NOT GO TO FIRESTONE!!!…read more I've had many issues with Firestone in the past, and I really don't have many good things to say. For one, I had to reschedule an appointment three times to get my high pressure ac hose replaced. The first time, the Firestone in Springfield told me that I had to reschedule my appointment because they wouldn't have enough time to replace the part, even though the specifically told me the the given time would work while I was setting up the appointment with them over the phone. The second time, the Firestone in Springfield ordered the necessary part for my appointment, then sold it to another customer. The third time, the Firestone in decatur on Main street told me that they forgot to order the part for my appointment after thirty minutes of waiting. Then, finally, the part was finally replaced after over a month of appointments. I also had my radiator thermostat replaced by this Firestone, and they improperly bled my radiator system. One summer hit, my engine overheated constantly, due to the simple fact that there wasn't nearly enough coolant in my radiator lines. After a multiple hour long appointment to figure out why my engine was overheating, I received a call telling me that they couldn't replicate the overheating in my car, and refused to service it. While driving my car the next day, my engine was overheating out of control. I called this Firestone to see up another appointment, and I was told to take my car to the dealership. After doing my own investigating, I found that my radiator line was close to completely empty. Had the Firestone technicians taken off my radiator cap, they would have found this issue instantly. Overall, I've had my fair share of Firestone appointments, and I would recommend anyone to NOT GO TO FIRESTONE! No matter the location, even the second one in Decatur, they're all terrible. I was even charged $150 for an oil change...

this was my first experience with this store and location. I was impressed with the friendly staff…read moreand the work that was done. I stopped in on Wednesday and made an appointment for the next day. I was in and out in about an hour.

Thank you sooo much for taking great care of my vehicles. You do a fantastic job Joe…read more Celeste K

Always a fast, great oil change. They know how to run a business right and take care of their…read morecustomers!

Had a brake emergency they got me right in in a Saturday. Fair priced and did great work.read more

i absolutely love this place, i drive a 2006 Lexus IS and i got a flat tire so came here to fix it,…read moreand additionally there was a noise coming from my car when i stopped to brake and while driving. The guy working on my car was so nice, he himself called places to find out who can deliver the part to me the fastest and showed me exactly where the problem was. They said my car would be ready by the next day but somehow the wrong part came in so it took another day, but i did not mind waiting at all bc they were soooo sweet, she even offered me her own personal car to use and said she would catch a ride with someone bc she felt bad. Obviously i didnt make her do that! Anyways i would come here for every issue in my car. They are the sweetest/caring people i have come across since moving to Decatur

DO NOT GO TO SPEED LUBE IN FORSYTH!!! They broke my oil pan and told me it is MY PROBLEM !! They…read moresaid it will leak oil, but they tried to fix it, but not their issue. They told me to get it to the dealership, but said that they do not know how long it will hold!! They said it is not their problem it's a manufactured problem!! But you broke it?? Now I am out a car till I can get it into the dealership because I drive 50 minutes to work and home! What an actual mess and I will have to pay to have it fixed, as well as a tow truck when the oil starts spilling. After calling the head guy, we were told it's not their problem. DO NOT GO TO SPEED LUBE IN FORSYTH!!!! THEY ALSO MADE ME PAY FOR MY OIL THAT WILL NOT HOLD!!

Been coming here for my usual 2,500 mile oil changes for a few years now. I like this place…read morebecause they're usually pretty fast with no line. In and out in the advertised 10 minutes. Just one word of advice -- If you are looking for just an oil change, don't say 'YES' to the question about "full service" as soon as you walk out of your car. That's a much more expensive option. Speed Lube does make some inexpensive recommendations from time to time. Since their price point is pretty low, I usually have them do the one or two things they recommend.

The man that works the front desk has an ego and attitude that is not fit to work any sort of…read morecustomer service position. He was rude, condescending, and overall unpleasant. When we went to pick up the car, he put his hand out to grab my credit card before he even told us the total. Then when we asked for the keys to the vehicle, he said that they were in the car. I have a push button start car -- so, I inquired as to where in the car I might find the keys since they cannot be placed in the ignition. He shrugged his shoulders and said, "I don't know, the cupholder?" in a tone that was intended to suggest I was an idiot for asking To add insult to injury, the windows were down on my car. Which meant, that anyone could have walked up and just got into my car and driven away with it. When I asked, "so the windows are down, and my keys are in the car?" His response was, "haven't lost one, yet."

Got a flat traveling, got us a used tire to get us back on the road +plus checked all of our other…read moretires before we left. They even filled up my dads motorcycle tires up !! Thumbs up!

My son Ryan Greer recently replaced the steering rack on his Toyota Highlander. Informed BestOne…read morerepresentative on the phone that he replaced all the worn out parts on his front end except for one ball joint that he could not break loose without air impact. Was told on the phone that front end alignment was done. After paying his almost $300 bill he noticed his alignment was worse than when he dropped it off. When he returned the car he was told that they would not align the car because he put parts on himself even though they billed him for the alignment. He ended up having to have Farm and Fleet perform the alignment. I would never take my car to BestOne to Rip you off.

Will never, ever buy tires here again. Tires purchased from the Champaign location have…read moreconsistently leaked air from the time they were purchased. Have been back numerous times and problem has not been rectified. I spend more time in the gas station putting air in these tires than I do putting has in the car. They said it was from temperature changes. Since when do temperature changes cause your tires to lose 15 lbs of air? I am a senior citizen and frequently travel out of town, these tires have made my life a nightmare, constantly afraid I'm going to get stranded somewhere. Absolutely do not recommend this business unless you are a fleet driver.