Been with this company for many years. Never had an issue. With winter weather approaching on…read more1/30/26, I checked my propane tank. I was on 30% which is the threshold in which Rose Oil requires you to call. Made the call and they said they would put me on the schedule for Monday 2/2/26. I was skeptical to wait that long but also at their mercy. Called the emergency number on 2/1/26 to notify Rose Oil that I was now on 10%, same response. Called 2/2/26 that I was now empty. Said I was on the route. Even after visiting their office on 2/3/26 and explaining that I have a baby and toddler I still have no propane and a cold house. Had to pack my family up and get a room. Was a great company until it was bought out by GPM Empire. Rose Oil owns the tank so no other company will fill.

From the owner: Rose Oil Company currently serves many counties within North Carolina (Vance, Granville, Franklin,…read moreWarren, Wake, Durham, Orange, Person, Wilson, Nash, and South Side Virginia counties). We have now expanded our product offerings, which include: Propane, Diesel, Diesel Exhaust Fluid, Branded (Shell) Gasoline, Unbranded Gasoline, Kerosene, Job Site Fuel Tanks, Farm Fuel, and Commercial Fuel. We also supply gasoline and fuels to the convenience store trade.  Rose Oil Company continues to carry on the tradition of good corporate citizenship within the counties we serve.

I contacted RK early this morning for emergency repairs on my car. Unfortunately, they were not…read moreable to help me within my particular time constraints but in the spirit of total customer service, they called back to offer the name of one of their competitors. We are here in Raleigh, passing through on our way to Carolina shores. I scoured the directory and phoned RK. I relayed my dilemma and met with a courteous and concerned response. The fact that they went out of their way to help us has made me customer for ever. I am moving to Carolina shores and will travel the two hours to have my car serviced by such a professional company. RK, thank you for your help and your obvious commitment to putting your customers over profits. You folks are a true rarity in our country today. Bob DeThomasis

Amazing people but not good business. This shop does not accept any payment from insurance or…read morewarranty companies. THEY DO NOT! They hold that right as business owners, which I understand completely. One of their staff members was not aware of this and it was not until after a $120 diagnostic that I was notified they don't accept payments from insurance/warranty companies. I explained to the owner that I had multiple phone calls with this staff member about using my warranty company as payment. Staff is not educated on the shops policy and client is bitting the bullet! No refund.

ZERO star review. The customer service sucks and that is me being polite. Sarcastic worker and…read moreprobably cost is so not what I look for when I go to hire someone to do a job.

I was in an auto accident with my 81-year-old mother. though they were there for the tow, they also…read moremade sure she was good. They were fast , courteous, and about more than what the job requires. Thanks!

The service came within an hour of me placing the call. He…read moremade sure my car would run & was drivable before leaving.

Update 7/20/26: The owner response is all you need to know about their customer service. Look at…read moreall the 1 star reviews with the defensive owner responses. Not the way to run a business. Not everyone is out to get you my man, sometimes you just do a poor job, need to own up to it and make it right. All the tire places around town know about their shady practices and they will lie to cover themselves. They are a fly-by-night company. Destroyed my rim with zero accountability. The Audi cap removal tool was in the trunk, your driver just did not know how to use it. Would you like pictures of that also? More lies. The guy showed up in an unmarked Dodge Durango. At no point was it ever communicated to me they did not have the correct tools for the job. No google page for Raleigh, NC or Jacksonville, FL. Not a BBB accredited business. Avoid at all costs! No tools to change tire. Rude and unprofessional driver Derrick. Used household tools, damaged rim in Jacksonville, FL. Will be filing complaint with the BBB.

1st Response Towing was quick, affordable, and super helpful! Thankfully it doesn't come up…read morefrequently, but I've recommended them to a number of people!

Afternoon, Thanks…read morefor the Great services that you offered to me today keep up doing the Great work, your very active , on time , quality work and cheaper too. It was nice working with you and have a little bit talking with you Caleb .