Maria was awesome! She made everything smooth and easy! Everyone in the office was so friendly and…read morehelpful

Came in for a Loan was iffy about the whole process but the ladies in here were very welcoming and…read morefriendly. Made the process easy peasy. Love the energy tand the breakdown. Would recommend to friends and family. Ask for Ruby, Maria, o Amber all are knowledgeable and very helpful.

The HSBC banking customer service is by far the BEST I've ever experienced…read more I just spoke to a guy so patient and kind throughout the entire call. He asked if there was anything else he could do to make my day or make me smile. Then he closed the call letting me know he "really and truly wishes [me] nothing but the best in life." What a beautiful and unexpected way to end a business call! In a world where businesses continue to prioritize customer service LAST on their list, companies that train their representatives to support their customers in this delightful way will always be on top!

I have had an HSBC account now for about 4 years. It is the worst bank I have ever had to deal with…read morein my 45 years of having a bank account. When I first opened an account, they wouldn't take automatic deposit from me for over 5K, even though they only had 2 branches in SF. Then once that fiasco was straightened out, they constantly declined charges on my debit card for alleged "fraud and security purposes." After repeatedly explaining that the FDIC insured my account for up to 250K and that my balance was hefty, but nowhere near that amount, so any protection was for HSBC not me, the decline problem tapered off. Then this Fall it took me 3 hours on the phone to wire money from my HSBC account to another account. Multiple phone calls with numerous people that day. Finally, my husband had to physically go in to their SF branch to get the wire completed. Insane. Now, today, I got notice that an automatic payment tied to my debit card had been denied. And, rightly so, I had recently gotten a new debit card due to suspicious activity on my old card. I went in to pay the payment. I entered in my debit card information. Denied. I re-entered thinking I must have made an error. Denied. I call "Premier Customer Service." I am told that my charges were denied because I had exceeded my daily limit for expenditures on the card which was $5K. I explained that I had only made one purchase on the card today for substantially less than the alleged $5K limit. No explanation. Just continued jerking around by a bank that could give two hoots about an individual depositor without millions in assets in their institution. I will be closing my account. I have had it. I will be looking for nice small, locally owned bank where my business matters and some customer service rep doesn't read from a prepared script and has no ability to answer my questions or solve my problems.

Wells Fargo is a joke as they close down more branches and take years to fix atms and their empty…read morecorporate offices

0 stars. They weren't able to help me with a temporary card and said I would have to wait an ENTIRE…read moreweek to get one. Thanks Mike!! Real customer service won't be back