My husband and I opened a checking account with a fairly large check. We were told there would be a…read morehold on the check until a certain date. Even when we logged into the mobile app it showed the check would be held until that certain date. That date came and still no funds available. I talked to Customer service and they were very unhelpful and rude. My issue has gone unanswered and unresolved we will be closing the account as soon regions decides to release our funds to us.

Changing to a 1 star. This place fucking sucks. Everyone here must be stupid or lazy. The online…read moreshit is ass and doesn't work. I only have so many days off where I'm even able to come to the bank cause yall close so damn early. Doesn't make any fucking sense. I tried to deposit my check online and it kept saying it couldn't process this return. So I tried again and again AND AGAINNNNNN HOLY SHIT?!?? NOTHING FUCKING WORKSSSS??!??! I worked all day Thursday and Friday my breaks at 5 which is perfect cause yall CLOSE AT FUCKING 5 SO HOW THE HELL AM I SUPPOSED TO DEPOSIT MY FUCKING CHECK?!?!!! Then I was like oh wait they are open on Saturday so I can just go despoil it there. Comes to my knowledge that even though yall are there THE MOTHER FUCKING CHECK DOESNT GO THROUGH UNTIL MONDAY?!?!?? How LAZY are yall OMG?! Yall are there DEPOSIT THE FUCKING CHECK I WANTED TO GO CHRISTMAS SHOPPING TODAY BUT GUESS WHAT..?? I FUCKING CANT.

This is my first small bank experience and I must say I was quite impressed. This summer I went on…read morea research expedition to find the perfect high yield checking account. This is the one for me! Here's the checking account breakdown as of December 2014. I receive 4.11% interest of checking account balances below $15,000 provided I have a direct deposit OR ACH transfer, enroll in estatements, and have 15 debit card transactions in a statement cycle (starts over the second Wednesday of every month). What a deal! This bank has one of the highest interest rates you can find on one of the highest balance maximums. The downside is that you have to make a branch visit to open the account. They additionally offer a high yield savings account that the previous account qualifies you for with a 1.51% interest rate. So this answers what I was doing here. Now, what about the bank itself? It's FDIC insured. Upon my entrance, I got a warm welcome from the branch manager and did the account opening portion with a very nice woman named Cynthia. One thing that impressed me was how the employees treat each other. They definitely have a family type attitude towards each other and their customers. They tend to do things like put lunch on the grill out back :-). They were very polite and offered me beverages while I waited for the account opening to finish. The building is very large with an ATM and a drive thru option to speak with an actual banker if you have a preference for what type of bills you want. The drive thru is even open on Saturdays. The interiors are a little rustic. The place definitely has the look and feel of an old school bank. It has high desks for the tellers. I think they look pretty regal because they are dark wood instead of a cheap counter top that you find at most national banks. Oh, and the clean bathrooms are a plus! If you're and out of stater like me, you'll love their online banking options. You can do everything except the account opening online. There is free electronic bill pay (mailed checks and ETF). Check books cost around $18.

I was going around to different banks trying to exchange some new bills for some old style bills in…read moregood condition for collection purposes because they're getting harder and harder to locate. After Capital One and Chase all I needed were two old style fives in exchange for my two new style fives. So I figured I'd give this bank a go. After I went inside and up to the teller I explained what I was doing and pulled out my new fives and the teller quickly found two old style fives. I figured all was good then she asked for my account number. What? She said I have to have an account there. I was like I have to have an account just to exchange two five dollar bills? Are you freaking kidding me? I didn't at Capital One or Chase and they were more than happy to help me. So she quickly took her fives and put them back in her drawer and said she couldn't help me. You know, Gibsland, if you want more customers to sign up at your bank you have a lot to learn about customer service. The teller could have easily exchanged the bills and then asked if I would like to open an account there if I didn't have one and that would have been good customer service because customer service 101 states that you never let a customer leave mad. I know. I've been in customer service for decades. Instead she put her bills back in her drawer so fast like she thought I was going to grab them and run and told me she can't help me which left me angry and guarantees that I and no one I know will ever open an account there. Well done. You failed at something that couldn't have been more simple.