Chase banks have sheets been on there game and this one is no exception. The customer service here…read moreis phenomenal and the banking is always personal and professional.

My brother-in-law turned us onto this bank and they have been amazing. Whatever you need they're…read morealways up to the challenge. Best bank I've ever had. They are friendly and they make you feel welcome. Once you've been in there a few times, they know you by name. The big banks compete!

Excellent bank for everting that life throws at you. Whether it's a loan application, a simple…read moresavings account or planning for the future these guys are here to help. I've banked at some large banks but I really refer them to other main stream banks. I wanted to have some options for saving money for the future and they answered all my questions and much more. The service was top notch and they were so polite and professional. The bank was very clean and proper looking, exactly what I'd want in a bank. Truly great!!

When I opened the account, I said I didn't want any charges approved that would put me in the…read morenegative.Instead of declining a payment,they let it go through.Now I'm in the negative with extra charges. I don't recommend this bank.

This is a great place to do your banking. If you come in and open a checking or savings account…read moreyou're treated very well and professionally. Great place to trust with your money.

For me, this has become my go to branch for simple banking. I appreciate the location and…read moreconvenience. The tellers are friendly and helpful. I'm not sure if you can open or close accounts. But for making deposits and cashing checks, it's perfect.

10 AM in the drive thru, 2 cars in front of me, 20 minute wait to make a deposit. When I asked…read moreabout the delay, first words were a lie followed by an eye roll and terminate the communication. This not what I pay these people for. When I asked to speak to management, there were none on site. The manager is at a different branch so the inmates are running the asylum.

Great customer service! They have a great, friendly team there to take care of my banking needs.read more

This is the bank of choice for closing. they are very nice, polite and professional. their interior…read moreis decorated extremely well. the atmosphere is very quiet and calming. everyone smiles and talks very softly, using their inside voices. the agents are very thorough and very experienced.

I am deeply disappointed by my recent experience with BOM Bank regarding the closure of my safe…read moredeposit box. When I closed both my account and safe deposit box, I returned the only key I was ever issued. At the time, everything appeared fully resolved with both the tellers and the manager. The following day, I received a message asking me to return to pick up my refund check for the box. However, upon returning after a very long workday and a graduation event, I was unexpectedly told that I owed $100 for a "second key" that I never received. This was upsetting, confusing, and handled in a way that felt dismissive and accusatory rather than professional or customer-focused because: * I was a loyal customer for years. * I returned the only key I was given. * The closure initially appeared resolved positively. * Then the later interaction left me feeling disrespected, wrongly accused and dismissed. I understand that banks have policies, but customers should not be held financially responsible for items they were never given, especially after an account closure was seemingly finalized without issue. Unfortunately, this experience left me with a very negative impression during what should have been a simple closing process.

Finally a Bank that knows my name. Im dealt with as an individual and know how to get personal…read morehelp if I have an issue or need additional supervision. So much better than the Press One deal! Thank you BOM! and thank you Fern Branch for being so willing to help the community!

We have been a customer of BFCU HODGE for over 45 years. They have ALWAYS been very professional,…read morecourteous. I would HIGHLY RECOMMEND them to ANYONE!!!!! They have always helped me with "my crazy questions" and never judged me. I usually do my business online....but sometimes I have to go inside. They are always so nice and helpful!!!!!!

Easy and friendly experience, great customer service. They were able to take care of all banking…read moreconcerns. Thank you

Karen Ivy and Ray Foshee thank you! My mom, A. Plater and grandmother M. Elzie, moved from Benton…read moreHarbor, Michigan a month ago. My mom raved about the great customer service, attention, and care you provided them. I am truly grateful that you were there to assist my family. It's so hard to find a community banking relationship, at large banks nowadays, nonetheless, you provided that experience for my family and I'm truly grateful! I live in CA and will be stopping by the next time I'm in Shreveport. Until then, stay safe and keep up the great work!!

We are purchasing a lake house (camp) and our realtor suggested using our regular bank which is…read moreChase. Since our home is through Chase Mortgage, we decided to refinance through them, borrowing against the equity in our home. Chase Mortgage was the most difficult to deal with. We were approved (we're borrowing our own money), but they would not provide a "Letter of Sufficient Funds" to prove to the seller that we had the funds to pay for the camp. I went to Chase Bank and the guy there had no idea what a letter of sufficient funds was. I explained what it is and provided a sample from the internet. He said those letters were not approved and wanted to argue with me when I protested. I told him how unhappy I was and that I was considering changing banks and he said "well, that's what you ought to do". So I am.

Very hard and frustrating to have a loan through them. Website is hard to log into, it's impossible…read moreto pay off a loan online without paying a ton of extra fees, didn't have great experiences talking to customer service over the phone. Would not recommend getting a loan here.

Not really happy with these people, I have a car loan a credit card, my roof is leaking and I have…read morea really good credit but I was, counter offer from the 7000 I needed to 1000. These people just don't respond very well the phone calls and it sounds like a good outfit, but I've had so many stories about checks bouncing banks not putting the money in the account at the right time. I'm just not happy with Barkdale and cannot recommend them looking For a new bank to move my auto loan to any recommendations?