The staff are amazing. I was driving through and ran across the little red building. I hadn't done…read moremy taxes for a while. The last thing I want is problems with the IRS. I went in and wow so smooth. I qualified for credits I had no idea about. I'm extremely satisfied Definitely not what I expected, but im glad I did. I recommend them 100%. I promise you won't regret it guaranteed.

sketchy scammers who take your money and do absolutely nothing! would avoid at all costs, eliset…read moreand matthew were extremely rude and unprofessional

Upon revising my tax return, I found a mistake they made. They eventually amended it but their…read morecommunication needs improvement. First issue in many years of utilizing their service.

Thank you so much very good service and very good customer service and very good staffread more

Loved working with Renata! Professional, quick and super knowledgeable. She is up to date on all…read morenew regulations and is 100% honest with her evaluation. I would highly recommend Justax for all of your services! Thank you!

Knowledgeable with basic returns and definitely missing on some regulations ... go somewhere else…read moreif you need a bit more complicated tax preparation.

Stay far away from this place!!! Elvia who claims she is the owner practices fraudulent activity…read moreand is extremely unprofessional and disrespectful. I was a customer of theirs for several years! Always paid on time without any issues!!! At some point last year they switched the provider of who insured me. Didn't receive anything in the mail or any updated policy information but working two jobs and moving I continued to pay. I finally found the time to shop around and find a policy $80 cheaper and called for several days attempting to speak to Elvia to cancel. She was never available and I working at a call center missed her one return call attempt. Finally sent an email request with the policy number to cancel as she requested in the voicemail because apparently notifying them by voicemail and with her receptionist wasn't sufficient. Even after I emailed she didn't cancel my policy instead called me and was so rude and spoke to me like a child inquiring on the date I started my coverage with any other company. Provided her the information only to wake up this morning and see a $170.59 charge to my account. When I called her she was unforgiving and acted as whatever saying they would credit me when she wasn't authorized to charge my account in the first place! I have filed a fraud complaint with my bank and am filing reports with BBB and calling the FBI and Inspector generals office.

I'd like to take this opportunity to recognize Elvia from Get insured Romeoville location. Being…read morenew to the state and not knowing what insurance company to use or which agency or agent to trust creates a lot of anxiety because you definitely want to get your money's worth but you also want the right coverage. Elvia has made this process extremely easy she worked tirelessly to find me the right coverage at the right price and continues to do so as I add vehicles and drivers to my policy as long as I live in this area she will continue to received my business and recommendations as I feel she is one of the best agents in the area.

Ms.Tara Palmore, her customer service, excellent, product knowledgeable got my attention, now…read morelooking at life insurance. No decision, but was comfortable with the presentation!

Excellent customer service. Patricia Was who I dealt with and I couldn't ask for better…read more Thank you, Bev Ashcraft

Hello I am Jennifer Ashford. For more context on this issue please look at the review I filed on…read moreyelp on March 23, 2023. I am still in this mess of madness with my taxes from the year 2022. I found out from the IRS the day Jaydine called and said she would amend my taxes to $0 she didn't. She was so upset about the review I left she reset it to another amount where it looks like I owe the IRS. Now she is under investigation and after visiting the IRS today I was told in order to verify this I needed the original return she filed. Well Ms. Jaydine is kind of savvy because she changed the name of her agency from Hall Tax Services to HTS Group located on 4801 Southwick Dr Suite 104. I tried to get a copy of the 2022 taxes directly from her office which I was told by the receptionist it would cost $35. After the receptionist goes to the back and consults with Jaydine she comes to the front and said she doesn't have a copy of my return or amended return and I should check my IRS transcript. Luckily I recorded the conversation in which she openly admitted to filing self prepared for me (she claimed she told all her customers that her software was bad). But she has an exceptional memory because when she came out she began the conversation about my not so nice review and how she tried to be nice to people but we come in owing the IRS and when I said I don't owe- her reesponse was I don't owe her shit (so professional). Jaydine claims she doesn't have any copies or access to my 2022 taxes and had the audacity to say she wasn't paid for her services. Pay her when I never got a refund, being audited by the IRS and under investigation because a tax preparer did not use her tax preparer number to file me. Isn't it illegal for them to file as self prepared and she did it twice when she amended my taxes again on March 15th without my permission. Funny the IRS did note that my paperwork wasn't signed just had my name printed. Can we say ILLEGAL ILLEGAL ILLEGAL on so many levels. Jaydine could have taken the professional route but once again she failed. Oh do you want to hear the video I have of her openly admitting her fraudulent behavior. Here's the link to the video https://youtu.be/o8F7GZQnj6M?si=AMPiViV3Fqp1aSUg

J is awesome. Very straightforward and welcoming. Can't wait til next year. Thanks againread more

Awesome service! They are the best tax preparers in Aurora. Thank you for resolving all the IRS…read moretax problems that I had in the past!

I wouldn't recommend this place to anybody there very unprofessional don't know customer service…read moreones you pay them they don't care about you or if they have to correct something and also there not willing to help you ones they made a mistakes they want you to fix it they wipe there hands so now I'm straggling to get my state taxes refund to me since March I have not received them and where about to be in June ! Christofer the owner never spoke to me his wife was the one to supposedly fix the problem and instead of her contacting the state she contacted the federal for my taxes not the STATE!! So now she won't answer the phone to fix the problem ones again so unprofessional!!

I've been with this office for many years. They do not deserve any bad reviews. I have called…read morethem more times than I can count...to change and add and subtract and do all kinds of adjustments to my account. They have done everything to perfection. I would highly recommend them. They've been a really big help to me!

I've had a difficult time in communicating with this office. In particular, receiving multiple…read moredifferent responses based on who you speak with. There is no consistency. Seems like no one wants to call back, or help. I'll be looking elsewhere.