They claim to be 24 hours BS only 24hrs to tow your car but not to pick up. I was calling the…read morecompany since 6 this morning and to got an answer almost 10am. They charged me $700, I got charged for a tow fee understandable but a HOOK FEE? ridiculous. They scam and make up prices. They are scammers. I've dealt with tow services but these people take the cake. They don't have an office so you'll just be waiting outside looking dumb till someone decides to arrive.

My car was taken in the middle of the night from my apartment complex along with several other…read morecars. No note, no warning no nothing. When I woke up this morning the apartment complex had no idea that a tow truck came in and was picking up cars. I called the Roselle police department to figure out where my car was. After locating my car I went to the location that was posted on Google and it a house that was not the right location. After finding the correct location again I showed up to the site where my car was. There was nobody there, no hours posted or nobody picking up my calls. I decided to go home and confront my complex again and they still had no idea about cars being towed. I finally was informed to text a number where It was arranged for me to pick my car up. As soon as I get there I'm trying to get questions answered as to who had my car towed and why considering there were other cars infront of me and behind me that were not towed. I'm a paying tenant in this complex and also have a parking sticker on my dashboard. The man there assisting couldn't tell me who called but said " 50 tenants called and complained about cars and also the police called and complained", which is completely incorrect. After asking the questions I asked the man how much it was going to be he quoted be $700 which by reading all your reviews he definitely was up charging me and also up charging me from the sign posted in my apartment complex. This was by far the worst experience with any towing company and not to mention the most unprofessional when the man started charging at me when I decided to call the police and get this sorted out. He was screaming it was his day off and that because I was calling the police I wouldn't be able to have my car today. Truly the worst and scariest experience. I hope this company fires that employee and fixes this issues because it could cause several more 1 star complaints.