Although staff is courteous, the wait is a bit long. When cleaning your teeth, you're in a room with other patients or kids with their parents sitting nearby. There are about a dozen chairs in one large room for the dental staff to go back and forth. You feel like you're in a dental assembly line. read more

Spencer Dental & Braces - Reception desk - Oral Surgeons Near Me - Virginia Beach, Virginia

This is the nasty dentist office I have been , they r rude ,unprofessional,appointment was at 10 am and it is now 11:30 and my child still not been seen and no explanation or apologies.Front office dirty , chores in the back dirty this place needs to be shut down I don't understand why they r still having patients .Disgusting place please do your self a favor look for somewhere else ! read more

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I will never understand why mean girls go into healthcare. This office is unprofessional and I highly suggest you visit a different office if you appreciate customer service and not spending an excessive amount of time waiting for your appointment to start. read more

The excessive wait time was egregious. There was no explanation for the unreasonable delay, nor update during the wait time. There is a gross negligence of professionalism, nor any regards for patron's time. read more

There was a new secretary that told me they did retreatments of root canals. I went through an entire visit only to be told at the end, when I was scheduling a new appointment, that they do not. I never saw the dentist, but he still insisted on an x-ray. read more

Going to Spencer's Dental and Braces was like stepping into a sitcom--except nobody was laughing and I left with less dignity than I arrived with. The receptionist looked at me like I'd just asked her to solve a math problem in a foreign language when I asked about my appointment. After waiting so long I started wondering if I'd accidentally signed up for braces in the afterlife, someone finally acknowledged my existence... only to tell me they "couldn't find me in the system." Amazing--I'm invisible and late for an appointment I confirmed twice. If you're looking for a place where your dental health and your time go to die, congratulations--you've found it. read more

DO NOT I REPEAT DO NOT take your kids here if you love them! My daughter had an appointment December 19 for her wisdom tooth extraction. Her appointment was at 1 o'clock. She was not seen until 330. The surgery was fine up until two weeks later when she came to me in pain about one side of her mouth only for me to look in her mouth and see that parts of a broken tooth was coming through her gum! I called to try to get an emergency appointment only for them to tell me the earliest appointment would be January 9th or as a receptionist said with a nasty attitude "You can take her to the ER or to an urgent care if she's in that much pain". I have never experienced anything like this at a dentist or doctors office. Are these dentist the ones who barely passed the ADEX? If you love your teeth and kids find some place else! read more

Had THREE teeth extracted at the same time. The procedure, the Dentist, the assistant, and "check in" were all fine. In fact, my Doctor and his assistant were extremely communicative. Every question I asked, they were able to answer, comprehensively. The issue was, and still is, the Prescriptions. Or I should say, their inability to issue the prescriptions to my designated pharmacy. The day I had the procedure, I was told the prescriptions were sent to my pharmacy. As it turns out, their "automated system" was not working. So here I am three extracted teeth and no prescriptions for pain. NONE!! I am in excruciating pain, with only extra strength Tylenol to remedy it. This is unconscionable. Absolutely ridiculous. And they cannot issue a paper prescription for "narcotics." Make sure that your prescriptions are in before you leave this practice. read more

We arrived on time and got seen within 15 minutes of our appointment time. Not too bad of a wait considering the waiting room was packed. They did advise us when we checked in that there was extended wait times that day. The dental staff was friendly and knowledgeable. My only issue is no private rooms for simple cleanings and when they go over your chart everyone can hear in that bay area. read more

This place is really going downhill. They let us sit for almost an hour and 45 minutes before they referred us to a different office. The appointment was set, why would they wait until we were there and waiting so long to let us know they can't do it. I find that unprofessional... They only have like 1 or 2 Dentist to pull teeth and its hard to get an appointment as it is!! My daughter was supposed to have her wisdom teeth removed. But shes still walking around with all 4 of them in her mouth. This is not the first time. Last time they scheduled her to have a filling then after i was there for hours said it was just a shadow on the xrays. Shouldn't they have looked at the xrays before having us come back. Also you have to confirm 4 times or they will cancel your appointment. That's excessive!! Who has time to answer all those calls. If people aren't showing up then charge a fee. Meanwhile i called the place we were referred to and you never get anyone on the phone. I left a voicemail and a week later still haven't heard from anyone. Please fix these issues. This is happening way to often. read more

Spencer Dental & Braces - 6 month cleaning... - Oral Surgeons Near Me - Virginia Beach, Virginia

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This place suck I have an apt at 10am and it's currently going on 10:50am and I'm still waiting in the waiting area. If you call the office, no one is answering the phone. The workers are incompetent and no one knows what is going on, nor can tell you what's going on. read more

Unscrupulous and incompetent dentists at best. Good at taking your insurance money and then referring you to another doctor. I wasted hours of my life on these people. I do not recommend them to anyone. 0 stars read more

I can not put in to words the lack of consideration and proficiently of the administration at this practice. Their patient engagement and education boarded on unethical. There is no rationale, clarity, or transparency in their pricing. I was given 3 different prices in a 24 hour period. When I asked for that can explain why I received a flat curt "No". There is 100 % up charge going of managed care fee schedules. Dr. Betts is an amazing general dentist and it is unfortunate that he landed at this practice. Management overrides the clinical judgment of their providers. Management makes decisions that out of their scope and impact clinical decision making and has the potential of malfeasance. The focus management is payment at the expense of patient satisfaction and continuity of care. There is a lack or respect for holistic care that involves patient collaboration. I had to be admit and persistent in my advocacy for my child's care. To which the dental assistant made hostile comments about me to my child. Fortunately my teen was able to redirect the conversation. They have been paid, so my guess it they could care less and do not expect to be help accountable. I would like to encourage anyone that is treated poorly by this practice to contact your insurance company (look up their group NPI) and the Virginia department of health professions and inform them of your experience at this practice/group. read more

Terrible place do not go and especially keep your children away. Unprofessional staff. Apply at 1030 seen at 1 then dentist leaves you in chair yo take lunch. Save yourself find a different dentist . read more

After waiting over a year for my appointment they canceled it less than 24 hours before my appointment. They told me they would call back to reschedule, they didn't call back. I called them back and they can't get me in til June of 2024. Are you serious?!?! Not to mention the lady had the nerve to look at me and call me sir, I'm a FEMALE, nothing confusing about that! read more

this place fucking sucks the staff are dumb as hell went there yesterday for my set appointment said they didn't have an appointment for me when i did it online . just don't ever go here they all FUCKING suck. wait time is LONG ASH. DONT DO IT you'll regret it . read more

this is the worst dentist office anybody could possibly book with 0/10 fucking horrible I wouldn't wish this office on my worst enemy and their staff is horrible and trifling and they like to smack on gum while having a full blown conversation with you and act clueless as to what tf is going on and then after you're them one thing they insist on another they are overall shitty including their staff they need to close all Spencer dentals down ASAP NO MTFKIN ROCKY!! have a wonderful hope this helps wen looking for a dentist office! read more

They cancel appointments last minute and tell you they will reschedule and don't. Then when I would call to try to reschedule I never got a call back. And a couple times my son had appointments and we went to the office and no one was there. We went there for 9 years. Very disappointing. read more

I'm literally walking out of surgery which was 5 mins ago and it felt rough. There was barely any communication and I was told to go when they was finished. It was an awful experience! read more

This is the worst place ever. They cancel your appointments and don't tell you and and always changes my appointment if they don't have doctors just close down the place. The front desk lady is disrespectful.I came here today and there next avalible appointment is in October like my daughter needs fillings and this is not the first time they been doing this like they been doing this for almost a years. When you call the office they don't answer and you confirm the appointment and they say we don't have it on file 0/5 I do not recommend going there. It was supposed to be a kid friendly environment. read more

Don't recommend going here. It was our first visit at that place and I was disappointed and unimpressed at all. It's suppose to be family-kid friendly environment! *When we walked in, they had a rated r movie on on their tv, showing sex scene! I had to tell my kids to close their eyes. I told my husband to have the front desk change it and the lady in the front desk just said, "Oh, where's the remote" Like what?! You guys were all there, and none of them saw what was on the tv??? *Horrible bedside manner. I remember back when i was young, other dental places would ask if I want a certain flavor for the toothpaste. They used the minty toothpaste on them, so my kids started freaking out! This place didn't even ask my kids what they want, my kids are 5 and 3, so at home they have fruit flavored ones. *Staff were just gathered around the front desk on their phones and and chatting. Two of them were talking about me and my family to each other and assuming we were Hispanic because of our last name, like we cant hear them. When we left the building, they gave me a next appt card in Spanish! We're not even Hispanic! *No privacy either. Chair were too close to each other and faces each other. Literally everyone is breathing the same air. Only thing separating them was a plastic movable screen. *Very unprofessional staff. Seems like everyone is pointing fingers like, "hey, you got that, you should know what to do." They were doing that while walking us the to the back. *They have people renovating in the back and have them walking in and out of the where the cleaning area is. Please. Just don't go here. I'm telling you now. It was a bad first experience for us here. Let me save you a trip and prevent you from being disappointed. read more

They never ever answering the phone , employes are rude , office and bathrooms dirty , always reschedule your appointment so if I hade give 0 star i will but unfortunately minimum 1 star so i give them 1 star read more

This place is very unprofessional. I had work done a couple of weeks ago and ended up with a dry socket. I tried to call the office several times to speak to someone and no one answered the phone. I ended up walking in and calling as I walked in, and no phone rang. I asked them why they disconnected their phones and they looked at each other and laughed Saying that they don't turn off their phones and I was calling the wrong number. I actually called three or four separate numbers even numbers that they called me from. I asked them when I could possibly have an emergency appointment. They looked at me and said I would not be seen for two or three months and they did not have emergency follow ups after getting extractions. This is patient abandonment, and patient negligence, the light skin female with red hair is the most unprofessional. She constantly rolls her eyes and makes excuses. I have a feeling that the actual dentist/doctors don't know how they handle business upfront because if they did, they would be fired. I will be reporting this incident to the board of dentistry read more

If I could rate lower than a 1 I would. I purchased the dental discount plan as I am not insured. They determined I needed a root canal. Set the appointment for 11/16 and it was cancelled on 11/13. Rescheduled for 11/24 and then that one was also cancelled with LESS THAN 24 hours notice (they just called 11/23 at 2:15pm). The reason..."The dentist is going out of town for the holidays." You mean to tell me he didn't know he was going out of town longer than 24 hours?! I took 2 days off work to have this procedure done, lost 2 days of pay, and now I'm having to get another discount plan and go to a different dentist to get this work done. Completely unacceptable. I wouldn't recommend them to anyone! read more

***YOU MUST READ: To start off, I am never NEVER coming back here again. I went in for a consultation to have 5 teeth extracted back in March. The consultation wasnt bad. The nurse was very nice and comforting. She told me that I was eventually going to need partials and I started crying and she made me feel safe about it and took her time to explain to me what eventually would benefit from them. So I got scheduled for my procedure and I was comfortable having Spencer Dental do the work. Well when the day came, my appointment was at 11 a.m. I sat in the waiting room for over an hour. Eventually i get called back and I'm expressing my nervousness and the nurse told me that thats expected so I thought okay, this is going to be okay. I get in the room and I thought I was suppose to have 5 teeth pulled originally. The nurse said only 4 and the Dr will confirm either 4 or 5. So he said nothing was wrong with the tooth so not to pull it. I was ready to have the procedure done and I started off with nitrous to relax me is what they said. I thought the doctor was coming in to give me some numbing gel before I had the novocaine shot into my mouth. That did not happen. The doctor came in and immediately shot the novocaine into my mouth and the pressure hurt and he could see that I was in pain and continue to keep going without asking me if I was okay. After my nerve had calmed back down again because I was shaking from the pain of the shot they started the procedure. Dr. Harmon started pulling on my tooth and out of reaction and instinct from the pain and the pressure I could still feel my legs started shaking and so did my arms. He poked me on my chest and told me that he was not going to finish working on me if I couldn't stop shaking or stay still. he also said that all I was was feeling pressure and there was no way I was feeling pain because my face was numb. So I tried to hold it together as much as I could and I just started to cry. My teeth were out within 15 minutes, but Dr. Harmon has no bedside manners whatsoever. He did not even ask me if I was okay or how I felt after the procedure was done. He wiped off his tools and proceeded out the door without saying anything to me. I was crying and in so much pain even though I was "numb". Needless to say I would not recommend coming back here because you can have a great consultation but I believe that when it comes to the actual procedure you're going to get done you will not be satisfied. I wish I would of read all the reviews before I went here. read more

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Dr. Ervil has very poor communication and bedside manner for a trained and educated Dr. As his patient, a 6 year old who fasted the 12 hours and an additional 4 while awaiting his services in office only to be dismissed from the office. I mentioned the extensive wait to Dr. Ervil and he followed with " do you want to argue or hear about the procedure". I stated " I'm not arguing" which was not the right response for him because he then excused himself and informed his staff that he would not be performing the procedure on his 6 year old patient that fasted to the point of atrophy because I "was being argumentative". I was so baffled I left questioning what constitutes an argument. I even had to ask the secretary the reason for the dismissal. In any event it's negligent of the doctor because the patient is left to cope with dental pain and discomfort because Dr. Ervil was offended that I mentioned the 4 hour wait. I waited because the patient was my priority. Dr. Ervil chose not to perform the surgery because his emotional and long day was his priority, not his 6 year old patient in dental pain that fasted a total of 16 hours specifically for his services. Never mind the $900 out of pocket fee. He showed no regard for his position and duty as well as his patient. He's a doctor and should hold himself to the standard of prioritizing the need of each and every patient. Caretaker communication and bedside manner is apart of the job description. I wanted to talk to a trained, educated Doctor. Not an undutiful anesthesiologist. I typically avoid people that don't take pride in their work and carry on in spite of the petty challenges which for most careers are those meaningless conversations. Nevertheless it's apart of the job description and a question at the end of the day doesn't entitle your feelings over your patient. I was there as long as him and got absolutely nothing but embarrassment. At least he got paid. The 6 year old patient has to resort to pain management until rescheduled which can take months. read more

Good service , friendly people , this is where my family goes for dental appts . But make sure you communicate well so you don't get surprising bills on the mail after 4-5 months of your visit . read more

It was not what I expected. My appointment was 8am & it seemed as if there were other families with the same appointment time. The front desk was chaotic and prepare for at least to be a little chaotic at 8am. Also there were several families there about the same time so prepare for about 2 hours. That's x-rays, cleaning & exam. Your care is done in front of seven other patients. There is no privacy, eight chairs in one room. I was also told you do not get the same dentist each time. I choose this dentistry because I thought it would have an understanding of how to deal with children. I was not impressed. I have a DMDD grandson & no one bothered to even ask, or look it up the disorder so they would be prepared. This visit could have gone very wrong. I will not be returning, I don't care for the type of service they offer. read more

The Orthodontic Department has the worst customer service I have ever experienced! Twice I arrived for my daughter's brace's appointment and was told it was rescheduled-no notice! It is also impossible to get an emergency appointment. All of the disorganization with scheduling has resulted in prolonging my daughter's braces removal. Stay away from this place! read more

The staff is very unprofessional. They will lie in your face. Went there today and found out they canceled one of my kids appointment. No call or anything. The front desk clerk today said she texted my phone. No text at all, then she said oh she sorry. She emailed me. Showed her my text messages and emails. Nothing was sent. My son was right beside me and just looked stunned. He whispered and said she just said she texted you. The thing is, she did not even call my phone to leave a voicemail or nothing. I took off work and everything and took my kids out of school. It has been hard to get an appointment because no one answers the phone at all. I called 3 days straight no answer. It took my fiance to drive up there to make an appointment which was ridiculous! She had a terrible attitude. No apologies or anything. I just decided not to let them see my daughter either..they will not be going there anymore. Everyone save your time and money..Do not go there! Not recommend at all. read more

Stop..... If you want to feel unimportant and worthless make an appointment with these guys. Not that they will stick by it. I waited a month for my appointment only to be resceduled once and then the day before my appointment i went to confirm on email they sent and it said cancelled. WTF... I wait to call them at 8am to confirm and after being hung up on twice they tell me It was cancelled and I can't go in at my original appointment cause they don't accept walk-ins. WALK-INS **** I had an appointment till you idiots cancelled it. Highing recommend deleting these morans from your list of so called doctors! read more

I had to wait a month longer than they said, have been put on hold for 30 mins and forgot about, have been here since 8 am when my appointment time was and have heard 5 people called in before me its now almost 8:45, not polite customer service, I told the dentist my partial did not fit ATLEAST 5 times and was still rushed out the door and ignored I feel thoroughly ripped off and disrespected as a whole !! I asked to talk to management on the phone but since the phone service is so bad that never happened and by the time i get here im so fed up i cant even handle trying to express ALL I HAVE GONE THRU, LOST JOB OPPORTUNITIES AND STRESS!! If i had not complained I dont think i wouldve even got considered being called back before 9 o clock.... Why the hell was i told to be here at 8 am ? COMPLETELY UNACCEPTABLE and for the icing on the cake THE TOOTH HURTS AND IT'S NOT SUPPOSED TO!! This was an absolute nightmare oh btw.... Still havent been called back and its an hour after my appointment !!!!!!! UPDATE: THEY ARE TRYING TO FIX THE SITUATION IT SEEMS.... The manager was very apologetic... I will do a whole new review once the situation is handled....a little kindness goes a long way and you arent given a grain at the front desk it seems. read more

Office was disgusting (bathroom was next-level gross). Office workers rude and arbitrary. After we arrived--noting other people in the lobby waiting for their kids), filled out forms, were in close proximity to EVERYONE for nearly an hour (wearing masks, obis--this is COVID)--and while paying, they take my two children (6 and 9) back but tell me I can't go with them. They say I can watch through a window. Then they change their minds and suddenly say the lobby is closed and that I must wait OUTSIDE THE BUILDING IN MY CAR. Have you lost your minds?! This office thinks it's OK for parents to leave their kids with total strangers and leave the premises entirely. Oh, and the visit (including x-rays) yielded the diagnosis of a cavity in each child's mouth. They tried to price-out fixing them and scheduling new visits. I smelled a rat. I took my children to a reputable dentist (Dr. Allan Sundin). After an exam of both children and new x-rays, he said neither child had any cavities. NOTHING. On exam or via x-ray. These people were going to drill on PERFECTLY FINE TEETH. This place is dirty, does not care about child safety, and is either incompetent or seeks to commit fraud. Take your pic. Use them at your own risk. Buyer beware. read more

I truly have no idea where to even begin. My consultation for my wisdom teeth was pretty good, the ladies were very nice and tried explaining as much as they could. When it came down to my actual oral surgery, I do not think things could've gone worse. The surgery itself went pretty smooth and quick but me being the last patient of the day, which he let be known, must've been so overwhelming and exciting that he forgot to get my four prescriptions in that I needed following my surgery. So the first day of my surgery, which was yesterday, and now today at 2:03 I STILL have no medicine. Granted they got the script sent out, but now I am waiting on insurance to get back about my prescriptions as well, when if this was handled at the time it should've been I would probably have these prescriptions in me feeling not so bad right now. I am just absolutely mind-blown that they seem so careless, when being told they forgot my prescription there was no apology, I wasn't reached out to by the doctor or anyone as a matter of fact. Then calling back this morning to see if my prescriptions have gotten handled yet, it was pretty disappointing to feel not a bit of concern from them or curiosity as to how i was feeling. Needless to say, I don't and won't recommend coming here and unfortunately I chose this place for my WISDOM TEETH, I won't even be going back for a cleaning. read more

I chose this business because I thought they would know how to best handle children. This was my son's first visit to a dentist. First, I was not able to find my Insurance card for the appointment and was told we could reschedule or pay privately. They were not able to look up the Insurance information. When it came to getting the xrays, the dental assistant seemed aggravated by son when he was having a hard time biting on the film for his back teeth. The cleaning was very brief and they didn't floss. when the Dentist finally came; they were there less than 5 minutes. Dentist didn't talk to my son, looked in his mouth then said to me...."Does he floss? That's why he has 2 cavities. ANy questions?" After that the Dentist left to go to another patient. My son has is 6 and has already lost 3 teeth. with other teeth that to me seem concerning...but no conversations with my son on the importance of good brushing, flossing, less sweets........Very disappointed!!! We will not be going back. The place is like an assembly line for dental care. read more