Very good dentist. My family and I love the service. Thank you Idea Smile family for taking care of…read moreus.

1st appointment was chaotic. Once it was over they left the bib wrapped around my neck, tools still…read morein my mouth, glasses on my face. I had to ask if they were going to remove any of it. My next two appts (every 6months) were cancelled the day of because there was no dentist to perform the cleaning. So I havent had a cleaning in over a year. I go to the dentist every 6 months for cleanings and my 1st appointment with them, they advised that every one of my teeth had cavities/decay. It would be over $2k to clean. I took my business elsewhere. Come to find out, my teeth are still in perfect condition. Do NOT here. Clearly they have no idea what they are doing and I believe the good reviews they are recieving are from the employees. BEWARE

For someone that is pretty young and has severe dental anxiety due to a past traumatic experience,…read moreI had one of the BEST dental experiences ever this past Tuesday! For a little background knowledge, I got the Right side of my wisdom teeth removed at a dental office in Texas and I was supposed to get my left side done along with a crack tooth. However I was in so much pain at this dental office IN TEXAS, I never got my cracked tooth and my left wisdom teeth extracted. A couple weeks back I experienced extreme pain from the cracked tooth, this pain was highly uncomfortable leading me to have an emergency appointment with my actual dental office. They ended up referring me out to a oral surgery office called Bayside however they wouldn't be able to see me until January. I knew my pain was so intense and that if I let the tooth stay in my mouth any longer, I possibly could've died if a infection would've got to my bloodstream. Fortunately, at the emergency appointment, I was told there was no infection or abscess, but the tooth was truly dead, and there was no saving to it due to how deep the crack was. The cracked tooth had been in my mouth for roughly 2 and a half years after my first experience, I was so scared and frightened to go to any doctors office however, upon researching, I found Dr. Flock's office, and I read reviews, and I really took a leap of faith off of the great reviews, and I am here to report back what amazing experience that I had. From the beginning to the end, the two ladies, Mrs. Jennifer and Mrs.Crystal at the front desk are absolute, sweethearts! Those two ladies helped me tremendously, especially me being so young and navigating life in general. This being my first time getting IV sedation and using my husband's insurance as a newly married couple, I was pretty nervous. I would call the office so many times asking for information and how much my insurance would cover to get all the information I wanted in order to be prepared. these two ladies were absolutely respectful and so professional not once did they ever give me an attitude over how many questions I asked how many times I called, these ladies are truly outstanding front desk, receptionist! Due to my severe pain, I opted for the same day consultation and extraction. I got my left wisdom teeth and my cracked tooth removed and I am on day three and I literally feel little to no pain. like AT ALL just swollen. The pain truly is a 1 out of 10. I did get IV sedation, and I was so freaking nervous, the machine that was tracking my heart rate was beeping nonstop, that the nurse said by the time I have the procedure I'm going to be tired from being so nervous lol. Dr. flock and his wonderful dental assistant reassured me and conversed with me to calm my nerves, and it definitely helped. Dr. Flock is VERY professional and communicated to me the whole time he explained how my teeth were perfectly in the great position to get them out and that the procedure wouldn't take long at all. I literally felt like the procedure was 10 minutes and I kept asking after the procedure, "are you sure you got everything" lol because it was that fast to me. I am truly amazed by how professional, Dr. Flock and his staff truly are. I did have to pay a good portion even with my insurance coverage however, that is something I would do over and over again due to how greatly and professionally I was treated! I truly never experienced any dental visit like this, in the beginning I was very nervous, but they talked me through it and he communicated whenever he was getting ready to inject the medication into my IV and next thing I was laying in the dark with a nice blanket in the dark and the light switched on, and I was done lol. thank you Dr. Flock, Mrs. Jennifer, Mrs. Crystal, and the lovely dental assistant that was with Dr. Flock for my procedure! You all are highly professional and skilled individuals, and I would recommend everyone, especially people with severe dental anxiety to be seen by this office. 1000/10!!!!! I felt so welcomed and reassured!!

The doctor explained to me why implants and taking Bone medicine do not go together, so I decided…read morenot to do implants and I respect his honesty. He's not in it just for the money he cares about the patient also which is very rare.

The office is currently booking 11 months out which I find unacceptable. There is also a very long…read morewait list for cancellations. The dental equipment machines look rusty and paint chipping off. They are so tightly booked solid my hygienist said she needed to use the restroom but didn't have time to. The doctor did not feel my neck and jaw to detect cancer. The hygienist did not have the standard extra person to call out the 3,2,2,1 gum health numbers to which slows down the appointment.

Responding to your response of my previous review regarding your practice of sending customer calls…read morestraight to voicemail. I'm not anonymous. I am the only person in the reviews who's noticed that the office doesn't answer their phones. You also see my first name clearly at the top of my review. Rather than calling, I went in to see my doctor after a weekend in pain. I was informed "that he was going into a procedure," and the staff member escorted me back to her desk. I explained my issue, which was that from the medicine I was finally prescribed, I had an infection. I had an emergency, and the care I received when I was in the office didn't extend to after-hours.  Providing exceptional customer care and service can't be your top priority when, in fact, your phone calls--I know "customer" calls--go straight to voicemail. I sit in the office at every visit, and I do not hear or see anyone answer a phone call. No one. As the staff member listened to my concerns, in hindsight another staff member (brunette, with a ponytail) came and sat right next to us. Pretending to stare at the computer screen, "being nosey" and "eavesdropping," which was unprofessional, especially when your customer realizes what you were doing. On the contrary, this woman could have been answering the phones. This is a pretty large office, and it looks like they have ample enough staff that could also cover the phones, as in other smaller dental offices with smaller staff. Whenever I ask why phone calls are going directly to voicemail, I get this look as if the individual doesn't know how to answer because I've heard all the lack of excuses. As here, you're telling me to call the office, but you don't answer the phones.

I have had the pleasure of being a patient of Dr. Wissink (Volvo Parkway, Chesapeake, VA) for over…read more10 years, and she is truly an exceptional provider. Although I sometimes feel apprehensive about scheduling appointments, her remarkable skill, professionalism, and gentle approach consistently put me at ease. During one visit, I accidentally bit her finger while being fitted for a night guard, and she handled the situation with humor and grace, immediately reassuring me. She laughed it off, saying, "It's okay, I have nine more!" Experiences like this reflect her calm demeanor, patient-centered care, and genuine compassion. Patients may arrive feeling anxious, but they leave feeling reassured and confident in their care. In my experience, there is no better way to describe Dr. Wissink and her team than as the G.O.A.T.--the greatest of all time. S. Parks

Several phone contacts with the Konikoff Volvo Pkwy office, including my 1st-time appointment on…read more7/31/24, have been excellent! The front desk staff, doctor, and hygienist were amiable and professional. The oral care and attention to detail were awesome! I was so pleased and look forward to my next visit and ongoing patient care! 100% recommend Konikoff Volvo Pat Brown

PLEASE BEWARE!!! I've never experienced such unprofessional childish behavior and a business that…read morehas no understanding what so ever to unforeseen circumstances. I would especially be aware if you are military!!! Long story short I was a new patient and my husband left the morning of my appointment for an emergency deployment and I have no one in area to help with my children. I called at 8am upon them opening to explain and say I'm so sorry etc. They charged me $40 for a no show fee but when I called to explain AGAIN, they did not care. I was also told if I would have showed my face in office or lied about the circumstances I wouldn't have been charged. Does this make any logical sense? I did the best I could and called asap upon finding out in hopes my spot 4 hrs later could be filled from a wait list, or emergency situation. If it was - this place is also running a scam getting money from 2 patients at the same time. After no understanding of my situation, I was told it would be discussed with the dentist and I would hear back. Funny thing is this did not happen, as I suspected and they BLOCKED MY NUMBER so the situation cannot be resolved. But don't fret, manager on the phone call had the audacity to bring up rescheduling around fall time. I thought that was hysterical, after everything I would be returning? Absolutely not! So every time something arises I can give them free money. I would rethink going here if you can! Had a recommendation from another dentist and will be calling to tell them not to send anyone else here too.

Jen and Nicole had me checked in no time, very friendly and comfortable office with big smiles…read morewhile you wait. Sunny brought me back and got my x-rays knocked out before starting the most gentle and painless cleaning that I've ever had with some fun conversation added to the mix! After I was all plaque free and shiny a final check by Dr. Tomchik got me out the door! Overall, the best trip to the dentist that I have ever had! I will be back and I highly recommend this office for all of your dental needs!!!

EDIT: I initially wrote a very critical review because of a number of less than stellar…read moreinteractions with Dr. Rai and his staff. Dr. Rai actually called me to follow up and we had a conversation about it. It became immediately apparent that there was no ill-intent, just a lot of mis-communication. I read into things due to past experiences I've had with doctors, and assumed the same things were playing out in his office. Thank you Dr. Rai for reaching out, and clearing things up. I can admit when I get something wrong, and it appears I was wrong here. So I'm sorry for that, and I appreciate you taking the time to explain where you were coming from. Thank you.

Dr. Rai is a very meticulous surgeon that made the implant process flawless. His communication…read moreabout the steps involved with the implant procedure along with his people skills (bedside manners) need improvement. His assistant was really personable and great to talk with. I did not have any issues after surgery only minor bleeding. On the business side, his business manager, Nicole was really rude and belligerent while discussing a charge I did not owe. However, another assistant name Katie was cordial and pleasant to talk with and she took care of the charge.

*** 2nd trip to Chesapeake Dental leaves me with the knowledge that my 1st review was right on the…read moremoney. Today's visit had Dr. Gray removing all of my uppers (only 11 left) for partial dentures. I am going through alot in my personal life & this visit had me more anxious than when I found out my complete 3rd degree heartblock, my incarcerated hernia or even my right lung PE. I was so nervous that it made me physically ill. I am not a worrier, except for today. I asked Dr Gray how he was feeling and told him that I said a prayer for him and his crew. Initially I had alot of pain but I am 11 hours post op and the bleeding has stopped and I have very little pain. His staff really make you feel as if they are a member of your family. Everyone is kind, gracious and caring. I couldn't recommend Dr Gray enough. And just like that last time, Keisha called after I had been home for a bit to see how I was doing. This level of care and customer service is hard to find.

Dr. Grey and his staff were extremely kind, welcoming, and professionals. My surgery was in and…read moreout, as painless as it could be, and extremely easy. Within hours of my surgery his team reached out to check in on me and called me again a week later just to make sure recovery had been going well. Can't thank him and the team for all their help and the amazing experience.

The front desk lady could definitely use a little work on her friendliness and overall customer…read moreservice approach. A warmer attitude, better communication, and a more welcoming demeanor would really help create a more positive and comfortable experience for guests.

Everyone at this office is extremely kind and helpful. The facility is very clean as well. The…read morefront desk, my hygienist, and Dr. Serra helped me understand the treatment I was receiving and my options. The appointment was quick, efficient, and I left having my tooth problem solved!