I hired Pride Klean to do my apartment for a move out cleaning. I wanted my security deposit back…read moreand my work week when I moved ended up being a lot busier than I expected. The good: Erica, who I dealt with in the office was friendly, confident and knowledgeable. She was easy to work with and got back to me quickly when I found her voicemail. Also the three women that came to clean my apartment did an EXCELLENT job. Things looked great. So why the three star rating? I booked the cleaners for the hour and a half minimum. I was informed by Erica that they would tell me what else needed to be done after that 90 minutes and I could decide at that point if I wanted them for longer. On the day of the clean I stopped back at the hour mark and they weren't done. When I came back 30 minutes later I found them loading up the car. I went inside and found that they had done an excellent job. I tipped them and sent them on their way. A few days later I noticed on my credit card statement that I had been charged more than I was quoted. I contacted the ever responsive Erica who informed me that they cleaned for 15 minutes extra generating the charge. I told her that they had not done that and that I found them packing up at the 90 minute mark. Erica apologized and promised me a reimbursement. Pride Klean does an excellent job and Erica is awesome just watch the time that you are charged. That was a BIG disappointment for me especially since these are people that I trusted to be alone in my living space granted it was empty.

Probably the best home cleaners I've ever had, and I've used many in the past…read morePrompt, friendly service and a great cleaning job for my home. I asked for special attention to my hardwood floors and glass shower enclosure, and both turned out gleaming! I'll be using them again. Highly recommended!

Would highly recommend this service to others! I was able to request a quote and book via the app,…read more2 women came to complete the deep cleaning on the day I requested. While the job took longer/ more effort than expected - the owner honored the original quote. The job the two women did was thorough and my house looks great. We recently had a bathroom remodel leaving dust everywhere, including the basement. Everything is spotless! Only negative was that the team ran late on their earlier appointment, pushing my appointment cleaning into another meeting I had at my house. Although this was a minor inconvenience, I did receive notification about the delay and my own deep cleaning needs (as mentioned above) impacted the overlap so I wasn't really bothered. Again great job by the team! Will call again.

They took the keys for my property and refused to return for some reason. Now I am sending a…read moretechnician to replace the lock. Unprofessional company.

My experience with Hughes Cleaning Service is a perfect example of the art of service recovery…read more Reaching them to schedule a deep cleaning for my house (because I have teenagers and an 84 year old father who has never actually put his dirty clothes in a hamper) was a bit challenging, however thanks to Yelp, I was able to connect easily to Rodney. We discussed by message what I'd need. He had a scheduler contact me and I gave some dates I could have this done. I didn't hear anything back until I got a text telling me one person was coming in 30 minutes on one of the days I said were fine. It was later in the afternoon, too. Wait? A deep clean with one person in the afternoon? Not going to work. After some back and forth with the scheduler, where I just ended up saying "Please have Rodney call me" a few times, the individual was cancelled. Rodney called me promptly. He was great, he saw where the confusion was, understood what I needed, sent me an easy payment link and we scheduled two people to come out for a deep clean promptly. Jalil and Ayla were amazing. They did a great job and were kind and friendly to my father as well. I then scheduled a weekly cleaning with Hughes, again it was Jalil and Ayla, they were once again fantastic, my house looks great and they were again kind to my dad, who I think deliberately is home so that he can visit with his friend Jalil, who, to his credit, just kept cleaning as he was listening to my dad's stories. Jalil is a heck of a nice person. I'm continuing to use Hughes for my regular cleaning. The measure of a business is how they respond when things don't go as planned. They measured up very well.

My close friend and countless items stolen for her which is completely a disgrace. The address…read morelisted does not exist in the 1900 Markey building. We spoke with administrators and double checked their directory list. Shady???

I am a real estate agent and I have been using Steamy Stuarts for over 5 years for houses I am…read moreabout to list. My clients are always very pleased with the service and quality. About a month ago, I was moving out of my own house and when the furniture was removed, I realized the carpets really needed to be cleaned. With a day's notice, George came and cleaned the whole house. The stains were gone and the buyer was very happy. I can't recommend them enough!

It's funny to see 6 days after my review, there's a 5 star review on this company. Suddenly,…read morethere's one very happy customer posting a glorious review while the last reviews before mine was over a year ago. Look at the picture I have on my first review and judge it for yourself.

I'm so happy with Keep it clean. From the office staff to the cleaning staff they are top notch…read more Their responsiveness and attention to detail is outstanding. We have an alarm system and a pet and they are extremely careful and conscientious with both. My house is sparkling when they are finished and they communicate back to you things they notice. They work hard to give you a fair rate for the size of the home and the work they do. Theresa is a gem and really professional. I'm finally happy with a cleaning company. Highly recommend them!

I recently moved to Philadelphia and was looking to get my first cleaning done that my home had…read moreever had (It is new construction, so its mostly just dusty if anything as I have no children or pets and my husband and I are rarely even home). The staff was extremely friendly and trustworthy however the reason for my low review is the cost. They charge a high hourly rate (I think it's around $115/hour) or something crazy like that, and then they will nickel and dime each minute after the first 60 minutes. I decided to give them a try due to the great reviews but I guess my expectations were too high. Let's just say I can clean my house just as well, and save myself $150, which is what I will be doing moving forward. When the staff called to learn about our recent experience, my husband shared his feedback, and it was not well received. Like I said, the staff is fine and nice/trustworthy, but in my opinion this is a rip off and if your house is pretty clean to begin with and you don't mind dusting/swiffering a little then save your $$$.

Jasmine responded to my project request and was a very good communicator about pricing, details,…read moreetc. Her crew of 3 showed up to do an initial deep clean and they did an amazing job! She had me walk her through my space initially and asked if there was anything I wanted them to pay special attention to. A little over 2 hours and my 2bd/2ba apartment looks brand new. They were so thorough and went above and beyond to make sure it was spotless. Looks like I just moved into a new unit! I will absolutely be using them frequently for maintenance because they did a fantastic job and the price is extremely reasonable. Would recommend them to anyone!

The cleaning job ended up being a bit more chaotic than anticipated, but the crew was up for the…read moretask! They went above and beyond to fix some pretty terrible conditions the last tenant left.

Allison did a very good job cleaning our home. Although she was working solo, she took the time to…read moredo a thorough, complete job. Our home looked clean and smelled fresh! We were pleased with the outcome.

Since posting my original review, I've had a couple of interactions with the owner of this…read morebusiness, Kim. As a result, I feel I need to clarify my earlier rating and update the overall rating. I'm going to break it down into a few areas here: Cleaning As far as the cleaning itself went, it was pretty good. If this review was based on cleaning alone, I'd call it 4 stars on the Yelp scale. I only had them over once, and I opted for the hourly service rather than have the entire house cleaned. What they did clean, they did pretty well. Price I didn't have them clean the entire house as the owner's over-the-phone estimate was "about $400 and up", which I thought was too high. Kim offered me an hourly option, which I thought would give me a good sense of how they worked and whether or not I could make something work with them. In my opinion, what her 3 professional cleaners were able to do for $250 wasn't quite worth it. Again, on the Yelp scale, this rates 2 stars in my book. Customer Service This is where things went sour. We had agreed on 2-1/2 hours, yet the team continued cleaning after that time was up. I thought they were either unaware of the time parameters I'd given Kim or were trying to up my bill a little. Turns out they were just trying to finish areas they'd started and weren't looking to increase the charges - something they could have told me beforehand. But it worked out. Afterward, the cleaning team spent quite a long time standing around on my front porch. It turns out they were waiting for a ride - again, they didn't tell me this. It wasn't anything major, but the lack of communication bothered me. At that point I'd rate customer service 3 stars. I didn't hear back from Kim after the cleaning, and since she didn't get back to me I wrote her off and wrote my review. She responded by telling me that her clients usually call her to schedule cleaning, not the other way around. Fine. But she also made comments that I found disturbing, inaccurate, and in some ways insulting. In particular, she said that she normally doesn't clean houses with uncaged or unconfined animals, something she did not state when I told her I had cats. She further stated that I should have read the client information section on her website, something I didn't know existed. Kim said that I "downed" her business. I replied that 3 stars here explicitly means "A-OK". It means "Good", which was my honest assessment. It does not mean Great and certainly not Excellent, which seemed to be what she expected me to write in my review. I pointed out that if she wanted a 5-star review, she would have to give 5-star service. So for customer service, it was down to 2 stars at that point, but I saw no point in changing the review to reflect that. But then... Bad Weirdness A while later, Kim posted a response to my review on Yelp in which she misrepresented our exchanges and also made disparaging comments about me and my household, which I regard as defamatory. She accused me of hoarding cats, implied that I was a bad parent and an unsanitary person, and generally tried to trash my reputation as a reviewer and as a customer. (For the record, I do not hoard cats. I keep my house as clean as possible with 3 high-maintenance children and several special-needs cats, all of whom (the cats, not the kids) were rescues of one sort or another. But that's why I wanted to hire a cleaning service - to clean, that is, rather than be insulted by one. And as far as being a bad parent, let me just say that I am the best bad parent in my zip code.) Kim concluded her response with a backhanded comment implying that I would not be able to find another cleaning service. In fact, I have: they are responsive, communicative, efficient, effective, and a whole lot cheaper than Kim's. I won't name them here as that wouldn't be fair, but you can find them on this site with consistently high praise from others (I haven't reviewed them as my wife has already done that). Also, they don't insult or libel me when I give them feedback. Anyway, my rating has dropped a star, not due to the service or price of the cleaning itself but due to the extremely poor treatment I've received from the owner subsequently. Yelp does not have a star rating low enough for that. The only thing keeping this at 2 stars rather than 1 is the fact that they did clean most of the areas of my house that I'd asked to be cleaned in a reasonably competent manner. Everything beyond that has been a severe disappointment.

Mrs. Kleen gets 5/5 stars because Kim and her crew were so prompt and so willing to work around my…read moreschedule. They did a great job in spite of the short notice I gave them to get my new apartment clean. The previous occupant of the apartment left animal hair, dust, etc all over the place, and the bathrooms needed some TLC. Kim made my new apartment look a lot better. I will definitely use Mrs. Kleen in the future!