Jeff was very thorough and informative. He answered all my questions and was very pleasant. It was…read morea very good experience.

We asked Boise Pest Control to help with our fly problem and we couldn't be happier! They were on…read moretime, professional, and provided great communication about what they were doing and why. We would absolutely use them again.

I was a long term customer of Gemtek which was bought out by Western Exterminator. A great local…read moretrust worthy company has been transformed into the worst, no service company. Western Exterminator accidently cancelled by service and I called, texted and emailed over a dozen times to re-establish service but to no avail. Conversations with their local manager were ridiculous. There are plenty of dependable pest control companies in the valley with great customer service- Western Exterminator is not one of them.

My mother's restaurant been a very loyal customer to this company. She's Chinese, doesn't speak…read morefluent English, but she came here looking for a better future for myself and my siblings. She even became a small business owner. Today, she called the accounting center to pay her bills (844-839-9593). She dialed the wrong extension number and got to Danielle (x 26831) instead of her normal accounting person. Immediately after Danielle picked up, my mom apologized and tried to explain that she was trying to reach a different extension number. My mom doesn't speak fluent English, but she was polite and soft-spoken. Instead of saying, okay m'am, I will reroute you OR just tell my mom to call back, she half-assed her customer service and curtly said "HOW CAN I HELP YOU???" She didn't bother listening to what my mom was saying. My mom then told her, well you guys spelled my last name wrong, and again, Danielle VERY rudely said "WELL M'AM, HOW CAN I HELPP YOUUU?!?!?!" (I don't feel like I can properly translate the attitude this lady felt she needed to convey to my mother, who worked three jobs to raise her children, and sacrificed her whole life to be here, JUST to be disrespected and discriminated against?) My mom then moved on from the last name issue and began to try to pay the bills. Danielle asked my mom what she'd like to pay, and my mom asked how much the bill was - and Danielle then again, rudely saId "WELL YOUR BILL IS $$$ IF YOU WANT TO PAY $$ THEN THAT'S YOUR ENTIRE BILL?!!?!??!" I was pretty appalled by this time, but I decided that perhaps Danielle was just having a bad day and Danielle wasn't trying to be rude. Then my mom said okay I'd like to pay the entire bill. Danielle said Okay what is your name on the credit card? My mom took out her credit card and tried to read Danielle the number of the credit card and Danielle RUDELY cut her off and went on a diatribe about how my mom was impatient, and told my mom to "LISTEN TO MY QUESTION!?!" (even though this lady ignored what my mom had to say from the beginning). Then my mom asked her okay what is your question and her response was "OH MY LORD." By this time I was pretty ticked off. I don't think I'm being sensitive when I have seen this kind of treatment often and when I constantly hear about our Asian American elders being SLAUGHTERED and ASSAULTED daily just for being Asian, and nobody ever stood up for them. While Danielle did not physically assault my mom, her discrimination was evident in her attitude and her words. She only treated my mom the way she did because of my mom's accent and imperfect English, and she only treated my mom the way she did because she knew that my mom, an Asian American immigrant with imperfect English, would not file a complaint. I took over the phone and asked Danielle for her name and last name and badge number. She gave me her first name, and said she didn't have a badge number and couldn't give me her last name. She told me to call customer service if I had a complaint but it is unrealistic to call customer service to report that a person with a common name was rude. (By the way, Danielle was noticeably more polite as soon as I picked up and spoke to her in fluent English). Then I asked well who do I call to lodge a complaint, and instead of giving me the number, she constantly cut me off to justify her behavior and then hung up on me. I called back to the correct extension line and the accountant was polite and agreed to bring this incident to his supervisor's attention. While I appreciate Western Exterminator's effort to rectify this issue, I can't help but wonder: how many Asian immigrant business owners have suffered the treatment by Danielle? It is especially concerning when I know that Asian Americans normally let things slide. My mom was going to just finish the transaction with Danielle without filing a complaint had I not been around. I'm not writing this review with the hope that Danielle would be disciplined or fired, I am writing this review to raise awareness and hope that Danielle would become a better person (although I know it is only wishful thinking).

Mike comes to our house every 3 months or so- he's great! Conscientious, personable, and…read moreinformative! Great service with reasonable prices.

My wife and I just moved to Star from Orange County, CA. We are in a new development, with…read moreconstruction going on around us, and noticed a number of spiders in and around our home. We had maintenance pest control at our home in CA, and we knew that we wanted it for our home in Star. I solicited a few estimates from local companies. Prices for the service were about the same, though one company recommended an initial treatment, a follow-up treatment 30 days later, and every two months from then on, for a total of 7 treatment in the first year, for a total annual cost of $880. They claimed that, since we lived close to the Boise River, we would really need extra protection from bugs and critters. In contrast, Phil from Custom Care recommended quarterly service, stating the they could always go to every other month if needed. I liked this approach better. I didn't feel like they were going for my pocketbook. Total annual cost the first year: $520. Aaron, the technician, contacted me right away and set up and appointment for the following week. He showed up as scheduled, explained his process, and went right to work. This included interior and exterior treatment, and he even set some mousetraps in the garage, saying that with the construction going on around us, this would be extra protection. I appreciated that. I look forward to having Custom Care Pest Services take care of our home.

Scott, was very thorough and explained all the details of what he was going to do and when done he…read morereviewed all that he did. Great job!

I just wanted to write this review to give the crew and staff at this facility five stars. I hate…read moreto admit it, but we did have a rodent and hornet problem, but thanks to this business, we do not anymore. You do have to sign a contract, but it is very reasonable 4 the amount of work that they did and will do quarterly throughout the year. Thanks again for taking care of this issue for my family.

I've had Vanguard Pest provide my pest and bug control services for the past 4-5 years. We had a…read moreserious issue with elm bugs and other pests. Since Vanguard started spraying we've gotten to where we rarely see a pest year round. Tim is one individual I can say is 100% top notch, friendly, and just a great guy. Very personal touch with very professional service year around. One of the best vendors/partners/friends we deal with here in Idaho!

We've had Vanguard for a few years. They've gotten our wasp AND mice issues under control. I highly…read morerecommend because in between servicing, they will come out for free if something pops up. Tim is so kind, informative, friendly, and thorough. A+ service for sure!

Thanks Jacob! Jacob was able to provide outstanding service…read moreto help me get rid of a nest of wasps at the top corner of my 2 story house. It's a tough spot to reach but he got rid of them! I appreciate the quick, price reasonable quote, as well as the attention to detail around the rest of my house. This included brushing my house to get rid of any cobwebs and a spray of solution to deter bugs I believe. I even asked for a few cards to refer my neighbors. Keep up the great work. :)

Jacob at Spiders Gone has done a wonderful job at our new home. Within a day of use we see bugs…read morecome out of the woodwork. He sprays an all natural peppermint solution indoors that has been a great option for us due to the fact we have animals. Jacob is prompt, efficient, and the price is the best we have seen. Do not hesitate to have Spiders Gone service your home or business. Support small business and give them a try!

Ronald goes above and beyond to ensure that our home is protected from creepy crawlers. Incredibly…read moreprofessional, on time, thorough, and highly communicative. We received quotes from several other companies which were higher and their treatments put at risk birds of prey and other wildlife. I love that this company is mindful of the wildlife we want to keep around, and practices pollinator friendly spraying away from gardens and flowers.

I actually discontinued my previous long-time pest control provider to switch to Armis! I feel like…read morethe competition in the area is pretty high, so things like customer service are going to make places like this stick out. I called Armis to try them out because we have a vole problem in our backyard. We didn't want to use rodenticides (our previous provider's only option) or anything like that because, although they are supposedly kid and pet safe, we still didn't want to poison a vole that might later be eaten by a bird or neighbor's puppy, etc. When I chatted with Ronald at Armis about the problem he was more willing to consider our concerns and problem solve with us to avoid using rodenticides, but clearly communicated all the options and trade offs. Also Ronald has been really responsive whenever we had questions. We appreciated the couple of one-off services enough that we signed up for their quarterly service.

Nate has provided me with bug control for a number of years. Not only is he very knowledgeable but…read morehe effectively rid me of nuisance yellow jackets, wasps, ants and spiders which had bothered my house for years. I clearly recommend his company's services for pest control both inside and outside your home.

Over 6 years ago we were having mice, large spiders and other pest issues in our farm house. And…read moreno matter what we did with over the counter things.... 'nothing' seemed to actually keep them all at bae overall. Then we reached out to a locally owned and operated First Line Pest Defense, Nate the owner, and he walked us through what he does differently than others. He himself came out and made sure we had a good foundation - ensuring no holes for insects to get into around the house, even spraying our front evergreens and nearby garage, wiping down all the cob webs and even wasp nest! TODAY - we are overall spider free and mouse free. BIG difference from when we started. If you are looking for someone that treats your home the way he does with his kids and wife... then call First Line Pest Defense. And this is coming from a small business owner myself that appreciates this level of detail that I give my own customers at Navigating Tech Family.