I was a long term customer of Gemtek which was bought out by Western Exterminator. A great local trust worthy company has been transformed into the worst, no service company. Western Exterminator accidently cancelled by service and I called, texted and emailed over a dozen times to re-establish service but to no avail. Conversations with their local manager were ridiculous. There are plenty of dependable pest control companies in the valley with great customer service- Western Exterminator is not one of them. read more

My mother's restaurant been a very loyal customer to this company. She's Chinese, doesn't speak fluent English, but she came here looking for a better future for myself and my siblings. She even became a small business owner. Today, she called the accounting center to pay her bills (844-839-9593). She dialed the wrong extension number and got to Danielle (x 26831) instead of her normal accounting person. Immediately after Danielle picked up, my mom apologized and tried to explain that she was trying to reach a different extension number. My mom doesn't speak fluent English, but she was polite and soft-spoken. Instead of saying, okay m'am, I will reroute you OR just tell my mom to call back, she half-assed her customer service and curtly said "HOW CAN I HELP YOU???" She didn't bother listening to what my mom was saying. My mom then told her, well you guys spelled my last name wrong, and again, Danielle VERY rudely said "WELL M'AM, HOW CAN I HELPP YOUUU?!?!?!" (I don't feel like I can properly translate the attitude this lady felt she needed to convey to my mother, who worked three jobs to raise her children, and sacrificed her whole life to be here, JUST to be disrespected and discriminated against?) My mom then moved on from the last name issue and began to try to pay the bills. Danielle asked my mom what she'd like to pay, and my mom asked how much the bill was - and Danielle then again, rudely saId "WELL YOUR BILL IS $$$ IF YOU WANT TO PAY $$ THEN THAT'S YOUR ENTIRE BILL?!!?!??!" I was pretty appalled by this time, but I decided that perhaps Danielle was just having a bad day and Danielle wasn't trying to be rude. Then my mom said okay I'd like to pay the entire bill. Danielle said Okay what is your name on the credit card? My mom took out her credit card and tried to read Danielle the number of the credit card and Danielle RUDELY cut her off and went on a diatribe about how my mom was impatient, and told my mom to "LISTEN TO MY QUESTION!?!" (even though this lady ignored what my mom had to say from the beginning). Then my mom asked her okay what is your question and her response was "OH MY LORD." By this time I was pretty ticked off. I don't think I'm being sensitive when I have seen this kind of treatment often and when I constantly hear about our Asian American elders being SLAUGHTERED and ASSAULTED daily just for being Asian, and nobody ever stood up for them. While Danielle did not physically assault my mom, her discrimination was evident in her attitude and her words. She only treated my mom the way she did because of my mom's accent and imperfect English, and she only treated my mom the way she did because she knew that my mom, an Asian American immigrant with imperfect English, would not file a complaint. I took over the phone and asked Danielle for her name and last name and badge number. She gave me her first name, and said she didn't have a badge number and couldn't give me her last name. She told me to call customer service if I had a complaint but it is unrealistic to call customer service to report that a person with a common name was rude. (By the way, Danielle was noticeably more polite as soon as I picked up and spoke to her in fluent English). Then I asked well who do I call to lodge a complaint, and instead of giving me the number, she constantly cut me off to justify her behavior and then hung up on me. I called back to the correct extension line and the accountant was polite and agreed to bring this incident to his supervisor's attention. While I appreciate Western Exterminator's effort to rectify this issue, I can't help but wonder: how many Asian immigrant business owners have suffered the treatment by Danielle? It is especially concerning when I know that Asian Americans normally let things slide. My mom was going to just finish the transaction with Danielle without filing a complaint had I not been around. I'm not writing this review with the hope that Danielle would be disciplined or fired, I am writing this review to raise awareness and hope that Danielle would become a better person (although I know it is only wishful thinking). read more

I've been a loyal customer for over 10 years and seems this company has changed something - customer service is awlful I moved out of California 5 years ago and still kept the pest service for my rental in Los Angeles, which I paid automatically every month with my credit card, never missing a payment in all those years. Seems there was some sort of payment issue and I didn't get the voicemail message and or any other bills (probably due to my being very ill for over 2 months early in 2022). Now I've been sent to a very aggressive collection agency. I asked that they send me full accounting for what they claim I owe for services. Both the collection agency and Western Exterminator have refused to send me an accounting ledger. I've explained multiple times I'm more than happy to pay any bills that are due for services rendered. Tenant said no one has come to do any pest control for over 6 months??? read more

Gemtek is now Western Exterminator. Although the name has changed I still have the same exterminator technician, Nick. Nick provides excellent customer service: he promptly returns calls and texts and communicates with me prior to scheduled home service to see if I have any additional pest control needs. Excellent choice for worry free pest control! read more

I've been a customer since 2014 and have transferred services to 3 different homes. I appreciate the amount of time and attention to detail my technicians have spent on their service. The product is also eco-friendly. Recently, there was a miscommunication, but the manager called me and everything was fixed. I will continue to be a loyal customer. read more

I used Alpha Ecological every quarter for five years (always paid on time too). First, in the five years I was with them I always appreciated the gentleman who serviced our home. However, after my experience today I do not recommend Alpha Ecological as this company prizes their policy and employees over their customers. In the past if a treatment didn't feel like it was effective, I had a free re-treat. In addition, my technician always told me that if I needed a retreat to just give them a call and he would come back out at no charge. Today, I called for the second time in five years to have a free re-treat. The customer service representative (local phone number that connects to Washington State) was adamant that they didn't do free re-treats, I disagreed as I have had it done before. The customer service agent was rude and self-righteous. The service manager decided that it was best to lose me as a customer rather than come out and re-treat. This is a company that does not put their customer first. I would try a company that is owned locally. read more

I've used the services of Western Exterminator for several years at my house in Boise and our other in Garden Valley. Both have such different needs, but the result is the same. We are clear of varmints in both places. What is always the same, I am called prior to see if we have any special needs and our technician does what they know needs being done. If we have to call because we have a new or special need, it is met quickly and professionally. I've used several exterminator companies in the community and GemTek, now Western Exterminator, is the best. The technicians are knowledgeable, approachable, professional, and are always accessible. The change of name, and I suspect change of owner, has been seamless. read more

Very happy with the technician, Tim. Knowledgeable and responsive. Highly recommend this company.

I'll start with the cons first; I do not appreciate that when my quarterly spraying is due that I do not get a notification until less than 24 hours before they come out. I would like some sort of 1 week email or phone call or text notifying me of the date and time. Pros; Jordan is my exterminator and he's always punctual, knowledgeable and doesn't leave until I'm satisfied that the job is well done. I like the quarterly package they do for you so you're always guaranteed for a spray and it's cheaper than doing the 1 time payment. Also if you need anything before the quarterly then it's free read more

Great service. They show up on time, even call ahead, and do a thorough job. Only occasionally do I see any bugs in or around my home and when I do its dead. Every technician I have had come do the work is top n read more

Curry always pays attention to details. Western is the last vestige for true customer service.

Technician is very friendly and thorough. They spray for insects, spiders and wasps and also setup mice traps for us. Very happy with their service and highly recommend them! read more

I have been using GemTek/Western Exterminators for 5 years and love the courteous and professional techs! I hate spiders and I haven't had to deal with them for 5 years!! I recommend these guys 100%! read more

Darcel services our property. She has been the best technician we have had and we've had your service since March of 2016. She is professional, and personable, and goes above and beyond to make sure we are pleased with your service. Please don't move her from this area. read more

I called Alpha in approximately April, 2014 during an ant invasion..thanks, ants, actually, as we discovered other problems as well. I was seeking the least toxic methods possible. It has primarily been technician Aaron Davis who does a thorough inspection and treatment every two months now, including wiggling down into a tight crawl space, climbing over a patio wall or squeezing into a tight garage. There are occasional substitutes or employees in training who arrive or accompany Aaron, each as polite and careful as Aaron. He especially went to extensive trouble to clean and plug problems in the crawl space, complete with photos. So, during this year and a half, I have literally seen one or two ants in the house and just two or three treatments eradicated them in the garage. Now, it's maintenance, and I will continue to have Alpha as long as service has been as GREAT as it has been. Zero problems with customer service. Phones are answered or calls or texts are returned by Central or by Aaron. Love critters, but they can't live in the house with us. Highly recommend. read more

They were absolutely wonderful. I called to get an estimate for removal of wasp nests around my home, including an 18" by 24" nest. The nest ended up being vacated so they simply removed it along with other smaller wasps nests around my home. They didn't charge me anything for this service. The employees were very kind and customer service oriented. I highly recommend this company. read more