I walked in and turned around and walked out when I saw that the employee was not wearing a mask…read more No thank you. I don't want an invitation to the Covid party.

Always quick and easy to put in balloon orders with little to no notice. This store always has…read morewhatever I am looking for and more, whatever theme, it's always there. My first choice in party planning, also very friendly staff!

When attempting to order online around 3pm for same day pickup the system doesn't allow you to put…read morein a pickup time so I called they said to come in they can still do same day but would be a 20min wait. I did so, the two younger girls helped me in a timely manor and were extremely nice! I wish I got there names!

I bought 14 masks here! Wonderful service and mask selection. Highly recommended for big fans of…read moremasks!

Stopped in no where near time of closing and wanted to get some balloons. It is a party store and…read morethere were 5 people at the counter the counter...standing doing nothing. No customers but me and they said they weren't taking walk in orders. Really?? Rather not do anything but do your job. Unusual business model. I was just wanting 1 balloon to cheer up my mom. But I guess they need days advanced notice to fill 1 balloons. I bet you can guess what age group these go getters were.

Poorly stocked and prices are all over the place and don't make much sense (to me)…read more Good customer service. Shelves are a mess though. Maybe it depends on the day or season. We went to get b-day supplies on a non-holiday...

I bought something for Halloween on Oct. 24th. I changed my mind and tried to return it on Oct…read more 28th. I was told Halloween merchandise could not be returned after Oct. 24. When I asked why there were no signs with this policy in the store. I was told "It is on the bottom of your receipt." This did me no good since I had purchased the item on the same day the no return policy started. I have no problem with the return policy only that customers are not informed of it before making a purchase. I will not be shopping here anymore.

I went in to buy balloons. They had what I wanted already made up - correct color etc with a sign…read moreon the ribbon that said "Take me home for 33.xx" - so picture it. Balloons - on ribbons - which went down to a weight all tied together. The sign was on the ribbons. I get up to the counter and he charges me an extra $2.50 for the weight. NO. The sign says "Take me home for 33.xx" The manager comes over and SMUGLY tells me that even though THEY tied it together - it doesn't mean the weights too. (with his way of looking at it maybe it was only for the ribbon and they should untie the balloons along with the weight). I told him it's BAIT and SWITCH - because - clearly it is. He just shrugged and walked away with a simpering smile on his face because he held all the cards - and what could I do about it? Party City doesn't have a way to contact them to complain. So whatever they want to do in the stores - you are at their mercy. Let me repeat that. Party City doesn't have a way to complain to corporate about what is happening in the stores. I have shopped there maybe 4 times a year for many years - but I'm done. Treat people nicely and with respect and DONT BAIT AND SWITCH.

Disappointing Experience. Lack of Transparency & Customer Service…read more I paid $172 to have several dozen balloons filled with helium at the Cappels in Blue Ash for a 3/29/26 event. I called a week in advance to confirm they fill balloons purchased elsewhere. I was told yes, given a price estimate, and specifically told the store was closed on Sunday, so I would need to bring them in Saturday. (I was accused of calling the wrong store. I did not and my phone log is proof) I dropped the balloons off Saturday afternoon and paid in full. By the next morning, all but one balloon had deflated. Since I was told the store was closed Sunday, I had no way to address the issue before my event. When I followed up, I was told they don't guarantee balloons purchased elsewhere, a policy that was never disclosed. Only later after informing the owner that my negative review would be left on social media, did she offer a partial refund, which I declined, as the service completely failed and was left with no balloons for my event. Mistakes happen, I get it but it's the lack of transparency, accountability and willingness to back the customer when THEIR services obviously failed. Customers deserve clear communication and fair resolution. DO BETTER CAPPELS! I definitely will not return.

I love the customer service I get when I go to Cappel's! I was looking for NYE-themed decorations…read moreand found a wide variety. Upon walking in, I couldn't help but see all the Bengals decor! I walked away with Bengals "Who Dey" decor just in time for Monday nights football game. Whatever the occasion, you'll find it here! Although I'm in town visiting in-laws, i love to support small and local businesses!

The selection is amazing I really liked it it was a bit of a distortion because they had so many…read moreunique one of kind items I would go back!

A great selection of all the adult beverages. Easy parking…read more There was no AC today and very warm in the store. It needs to be fixed to improve the customer experience.

Factory Card & Party Outlet is a great place to pick up all of your party throwing…read moresupplies--streamers, balloons, cards, gift bags, party favors, tableware and napkins, and more. Prices are more affordable than many of party/card specialty stores, but more expensive than your big box discounters. If you're in need of helium-filled balloons, Factory Card Outlet is the place to go--just make sure that you plan ahead. Mylar and regular balloons to celebrate every occasion--birthdays, graduations, new baby, get well--can be pre-ordered and picked up on the day they are needed. I highly recommend this option, because every time I've walked in at the last minute for balloons I've been told there is at least a forty-five minute wait. On the weekends, there can be a line nearly to the back of the store. Overall: 3 1/2 stars