How to come home from a week in the Caribbean aching with exhaustion, furious to the point of having a stroke, and for the first time in your life, wanting to cuddle up with a lawyer, courtesy of Spirit Airlines. We booked a week in the Bahamas months ago. In January, booked flights on Spirit to fly Saturday, June 9 and return Saturday, June 16. On Friday night, June 8, I went on Spirit to... print boarding passes. Imagine my chagrin, our flight did not exist! No such flight number. I put in our names and found we were booked on Sunday, June 10 and on a return flight Sunday, June 17. We had arranged rides to airport, etc. All down the toilet. Spirit, hides their phone number well on their website. Took me a while to find it. Called and got recording saying, "wait time is approximately 45 minutes." It was all of that, listening to a loop of a commercial asking us to apply for a Spirit Credit Card. Finally a polite man that I suspect was in India, told me yes, the flight was canceled, and they had tried to contact us. A total lie. The only thing he could offer us was to cancel our flight and refund our money. If we did that, we would have lost what we paid for the week at our resort. So, we re-grouped and re-planned. Had to pay for over-seas call to resort. Our unit we paid for will be empty Saturday night. Told , no problem staying over next Saturday night, you will just have to pay $231. If you haven't flown Spirit lately, check it out. To check 2 suitcases, which were UNDER their weight limit round trip was $152. You get one bag that will fit under your seat. Need to put something in the overhead bin? That will be $30. And your seat, want an aisle, want a window? Want to SIT TOGETHER? That will be $5-15. If you don't pay this, trust me, they will make SURE you don't sit together. But we got there on Sunday. Nice week, in spite of Spirit. On Sunday, we dutifully arrived at 11:30 AM, 3 hours before our 2:30 departure. Checked in with Spirit. Very nice young man. Went through grueling customs line, finally made it to our gate. Went to check the board to see if our flight was on time. Yay! It is! Then we blinked. The "On Time" changed to "Canceled." Canceled! We were already a day late, had paid an extra night due to their outrageous conduct and now we are in the Nassau Airport with no flight home? Spirit employees nowhere to be found. When finally they showed up, I felt sorry for them. They were very nice, and trying very hard in near-riot conditions. We were fortunate flyers, we live in Fort Lauderdale, we did not miss a connecting flight home, we had no small kids. Others were pitiable. Elderly people, people with small kids. This was a 10 hour ordeal. When we saw Spirit, employees, we were leaving at 4, 5, 6 on JetBlue, BahamaAir, American Airlines. We were being flown to Miami and bussed to Ft. Lauderdale. Total chaos. They rightfully got the people who had missed their connecting flights out first. At about 8:10, 14 of us boarded a very old prop plane and were flown to Ft. Lauderdale. We got home at 9:30. Since we missed our ride home, $35 cab fare. And Spirit, compensates us how? The really nice employees in Nassau, and they really are, in fact I hope they are applying for jobs with better airlines, (better airline= ANY other airline) gave us a $7 voucher for a meal at Wendy's, Quizno's, or Dunkin' Donuts. And....a $50 discount on our next Spirit flight before August 17. Hmmm...what shall we do with this.....can you spell CHARMIN? I have contacted Spirit customer service. Another person who has my pity. An articulate and polite young man, Emmanuael, who can do nothing but apologize. We will not be compensated in any way. Yes, we bought the trip insurance, Travel Guard, but they are in cahoots with Spirit. Was told today that we may not be reimbursed because we don't' have a NAMED REASON why Spirit, canceled our original flight home on the 16th. Spirit calls that a reschedule rather than a cancellation. All we asked for is reimbursement for the $231 room fee. Others on the flight were going to ask for full reimbursement for the flight but we will not because, nightmare or not, we actually made it home. Obviously we will never fly Spirit again. We lost money and had a miserable 10 hour ordeal. Please advise your friends, take Greyhound, take Amtrak. This is the worst customer service I have ever seen and I live in an area of terrible customer service. Finally, I am curious where they came up with the name Spirit. What Spirit? Leona Helmsley?See More LikeUnlike Share. read more

I wish there was a way to adequately describe the horror that takes place on this airline, but I don't think I quite have the vocabulary and eloquence to capture it. Where do I even begin? I am 5.3" and 110 lbs and for me the seat felt like I was belt-strapped and fully immobilized in a torture chamber; knees pressed against the back of the seat in front of me, not able to move much of my upper body besides trying to fit my arms in my seat and failing over and over again; I don't think the scenario of putting the tray down was ever a viable option. My husband who is bigger then me had to upgrade as he would simply not fit no matter how many layers he tried to fold himself into, so we had to travel separate. Pure, plain and simple water is $3 and the most affordable option on the menu; if you choke you are on your own - as sad as that is, it didn't bother me as much as this next nasty little trick Spirit pulled on us. Here is the scoop: Spirit does not include arrival/departure airport fees in the price (that's why their prices appear to be lower than other airlines). But don't get excited, you still have to pay it; they just don't tell you about it, so it's like a little surprise party to spice up your trip. So, here we are in an airport in Lima, coming back to the U.S. and as any diligent tourist would, we get rid of our local currency at the airport. We have checked in at $40 a bag, and after going through customs, we are pulled aside and told that we need to pay airport tax of ~$70. We explain that that should be included in our ticket, which is the case with all airlines nowadays, but alas Spirit is not one of those! We go to the separate second class citizen counter to cover our dues only to be told that this is a cash only transaction. We have no cash except a few bucks for coffee, etc. We call Spirit, ask for help at the counter, but short of telling us to go to hell, everyone shrugs their shoulders, and explains that this information is likely mentioned somewhere in our printouts of electronic tickets. This doesn't help us much. After waiting for ~1 hour, and with 30 minutes to spare before our flight leaves, a Spirit representative comes and explains that when this "usually" happens, they tell people to go to the food court and pay with their cards the bills of customers paying with cash, so they can collect enough cash to pay departure fees!!! This happened!! We quickly moved from shock to battered pride to the food court. The ends justify the means has never rang truer to us. In a few minutes we are stocking random people asking for their cash in exchange of our credit! Fraud? - YES; Options? - No others; Help from Spirit for essentially defrauding us by advertising incomplete rates that exclude airport fees - most definitely. This was the only way to leave the country. And yes the more judgmental minds of you may say that we should have kept cash aside, but who would expect that between security check and our gate, we would have to come up with a non-optional almost $100 IN CASH to get aboard the plane. As if all of that was not enough, Spirit lost our bags; they delivered them the next day, while we were not home (we live in an apartment building) and gave them to the cleaning person of our 70 unit apartment building. Upon inquiring on why they didn't call or wait for us, they explained that the person looked trustworthy. I wish I was making any of this up, but it is as factual as it gets. In sum, if you are having a dilemma between Spirit and another airline, do yourself a huge, solid favor and choose the other one. The price that you are seeing is not what you will end up paying with Spirit, you will have to be folded on multiple layers to fit in the seat, air is the only thing you may have to not pay for while aboard, and you may never see your bags. We polled a few passengers on our flight, who were first timers and every single one said they would never do it again. This airline is so wretched that it is bound to ruin your trip in ways you never expected, regardless of how strong your nerves are. read more

How is this company in business? I was reeled in with the super low fares. Once I booked, I noticed that carry on bags were not included and required an extra charge. Well, I figure most airlines are going this way eventually, so I sucked it up. The odd thing is that carry on bags (unless it is a very small backpack or a personal items such as a purse) cost more than a checked bag - $35 for a carry on, and $30 for a checked bag if you pay for this WHILE booking. If you wait until you check in, it jumps to $45/$40, respectively. God forbid you wait until you arrive at the gate, you are slammed with $100 for a single bag - either checked or carried on. Then, much to my surprise, I found that the price you pay for the ticket does NOT include a seat assignment of your choice. If you wait until check in for a seat assignment, it is no extra charge (they choose the seats for you, so I do not recommend this if traveling with other people). If you pick your seats in advance, be prepared to pay an extra $10 per person, per leg/flight for the cheapest seats. Better seats were $10-50 for the BAD seats (I'll discuss this more later), and $12-150 for the "good seats." Being poor/cheap/whatever you want to call it, we chose the $10 option. There were two of us, so it was an extra $40 total (two people, two way travel). Good thing we bought seat assignments in advance, because our flight was oversold. If we had waited until we checked in for random assignments, we may have been SOL and bumped from the flight. Boarding the plan, we discovered that not only did the seats not recline (maybe the "good ones up front" did), but that there was less than 12" of leg room. At 6'2", this made for a very, very uncomfortable flight. At least it was relatively short, so I just sucked it up. I think I had more leg room on military transport planes when I was in the Army. Nothing is included on the flight - NOT EVEN WATER. $2 for water, if I remember correctly. On the return flight, we were delayed. Scheduled to get back to Portland (from San Diego) around 11pm, we didn't land until close to 1am, long after the lightrail stopped running (that was our way home from the airport). For our inconvenience, everyone was told to "remember your confirmation number, to receive a $50 credit on a flight we book within the next 60 days." When they made that announcement, I asked aloud of other passengers in the terminal "does anyone actually plan to take Spirit again?" And was met with about a dozen negative head shakes, and a few derisive laughs. What else did we get for the inconvenience? Not even free water. NO ONE should fly Spirit Airlines, unless the price point is at least a couple hundred dollars better than the next closest competitor. read more

Had to check one star to post. NOT by choice...I have never flown spirit before and I damn sure would not after what happened to a friend who does/has. She booked in Dec 2010 for a flight in March 2011...When she went to the airport they told her that her flight had been changed to THE DAY BEFORE... spirit employee asked "didn't you get our email"?...That's the biggest Load Of Sh@t I have Ever heard! With such an important trip in her life (Daughters Wedding) she had no choice but to take what they gave her which was Arriving 2 days later than she had BOOKED and returning 1 day earlier than she had BOOKED. After reading Many reviews online I would Not recommend spirit to ANYONE. This airlines has NO INTEGRITY WHAT-SO-EVER. Following from BBB website Government Actions On September 17, 2009 the U.S. Department of Transportation (DOT) assessed a civil penalty against Spirit Airlines for violating DOT consumer regulations. Spirit was assessed a civil penalty of $375,000 for failing to comply with rules governing denied boarding compensation, fare advertising, baggage liability and other consumer protection requirements. The Department's Aviation Enforcement Office found that Spirit bumped passengers from oversold flights but did not provide compensation or a written notice of their rights to compensation, as required by DOT rules. The investigation also revealed that Spirit failed to resolve baggage claims within a reasonable period, on one occasion taking 14 months to provide compensation. Spirit also was found to violate DOT rules by providing compensation for delayed baggage only for the outbound leg of round-trip flights and only for purchases made more than 24 hours after arrival. In addition, Spirit violated baggage liability laws governing international travel by refusing to accept responsibility for missing laptop computers and certain other items it accepted as baggage. Spirit also violated DOT rules requiring airfare ads to state the full price to be paid by omitting carrier-imposed fees from the base fare. It also failed to make available on request a copy of the Department's rule prohibiting discrimination against disabled passengers. The Aviation Enforcement Office also cited Spirit for referring to DOT and Federal Aviation Administration (FAA) regulations when responding to consumer complaints even though the complaints did not concern DOT or FAA rules. Spirit also violated DOT rules by failing to retain copies of consumer complaints and by failing to file required reports in a timely manner. The consent order against Spirit is available on the Internet at www.regulations.gov, docket DOT-OST-2009-0001. read more

Negative 5 stars. I do not want to see any of these lame excuses of..... "oh my god what do you expect for such a low fare" ?!?!?! W.T.F! what do you expect for a $1 taco? dead rats? just because its cheap doesnt mean it has to be REALLY REALLY EXTREMELY BAD... and in fact you can find same and even lower fares on other companies and yet.... you get better service. you get treated like a human being.. true story... was on a flight from O'hare to Vegas. flight attendant does her thing trying to sell WATER.... WATER yes.... i overheard a person asking for just a simple cup of water... PAY... im getting tired of all these people that think that for such a low rate youre supposed to pay for freaking water, in other words for those of you who dont get this concept... what if i put you on a bus ride for 4 hours... and OVERCHARGE you for a bottle of water, you happen to not have a credit card on you... (no cash accepted) will you then consider this a hostage situation being held for $3 ransom? some of you low expectation folks, beat-me beat-me i love it would probably say "well what do you expect for $41 fare..." well my dumb friends i expect nothing else but a cup of water. now lets talk about the nickle&dime with the a-la-carte services.... 40pounds checked bags??!?! really?! they are NOT saving weight on the plane, absolutely NOT. they are simply penalizing you for bring what you'd normally bring on a vacation.. or business.. get it? your bag is almost 10-15 pounds.. if you have this same mindset of... low rate, no expectation... then please get rid of this 3rd world country slave mentality. this country is about SERVICE & COMPETITIVE PRICING!! if spirit is choosing to cheat in the race... and upcharge us on things that are normal.... like water?! like 50pound bags?! then we should all consider them last at every travel we may plan! Say no to being treated like herd in the back of the semi-trailer! Say no to upcharging on water! say no to upcharging on CARRY-ON.... DUDE I AM CARRYING THIS BAG, YOU ARE NOT SOURCING ANY WORKFORCE ON THIS... so quit using your dumb excuses or be treated like crap anywhere you go, because its cheap. (because you're cheap) things that are cheap but very good; pollo loco in & out Chic Fil A Southwest airlines (from vegas to fll, under $180 round trip, free beverages. free ****100 Pounds + carry - on) well... because its cheap... should i downgrade MY standards? NO and so should you. read more

DO NOT USE SPIRIT AIRLINES. Don't fall for their low fare scam. They advertise fares with EVERYTHING stripped out of the price, then you have to pay for EVERYTHING when you check in for your flight. You have to pay for luggage, even if it's just a carry-on that's any bigger than a purse, laptop bag, or backpack. You might want to read that last sentence again! You even have to pay to select a seat. If you don't pay for selected seats, you and the person you're flying with might be sitting in different areas of the plane, even if you booked both tickets together. You also have to pay for ANYTHING to eat or drink on the plane, including non-alcohol beverages and snacks. They will also charge you $10 for EACH boarding pass they give you at the airport, and they don't even offer mobile boarding passes. This charge can be avoided by printing boarding passes at home, but 70% of the people I know have printers that are out of ink....LOL. ;-) By the time you get done paying for some of these other things, you'll have paid the same or more than you'd pay Southwest or some of the other airlines. That's Spirit's whole scam - making people fall for the "seemingly" low fares, sucking them in, then raping them with extra charges. They don't hide anything and they are not being dishonest. They make it clear upfront that they operate in this way, and they build their business on customers who don't know any better. Additionally, their website experience sucks, and their phone support sucks too. I paid their phone agent to select two seats for my departing and return trips. But when I checked in at a kiosk for my return trip, I had no seats and had to pay again to select seats. I'm still waiting for them to respond to the refund request I sent them last week. TRUST ME - you'll be better off selecting flights on a different airline for the higher/normal price, because the price will end up being about the same. If you're not very bright, you'll ignore my advice and book with Sprit anyway because you're mesmerized by what appeared to be an insanely low fare, then you'll end up regretting it and learning the hard way. If you hesitate to take my word for it, look at the other reviews here on Yelp, then decide for yourself. Be smart!!! Spirit might as well call themselves "Sucker Airlines", because most of the people flying them were suckered into booking. Very good marketing - very bad airline! read more

I am still getting a runaround out of Spirit Airlines where their employees in Lima Peru stole one of my carry-on suitcases in front of me and were attempting to delay me from making my flight(so they could charge me for another flight). So I am tickled to see that they have been fined $375,000 from our government for failing to fix this and other problems from consumer complaints. But whose to say that they wont steal more luggage to compensate for their loss. Yeah DELTA is the way to fly! They might misplace your luggage but at least youll get it back or compensated for its loss. That is alot more than I can for Spirit Airlines that I cannot even take to court in either country due to jurisdiction loopholes. So use caution when flying Spirit Airlines from Peru to another country because the ticket counter girls are experts to steal even a carry-on with the help of their security. Like in my case where security approached my friend (at the moment for me to check in my luggage) and aggressively removed him while the ticket girl reached over the scales and stole my carry-on (and I saw her do it) and made me weigh my luggage with broken ribs. Yeah I will be in Lima again in July(via DELTA AIRLINES) and if I see 1 or more security officers of Spirit Airlines there is going to be a fight and I guarantee that more than just me will be in the hospital. My ribs are healed and just remember this as a international child protection activists that has motivated 2 countries to crack down on child prostitution and pornography I wont even be in jail for more than an hour. RESPECT goes a long way when you do the right things and know the right people. Hey Spirit Airlines its not over until I say that its over. See you in Court. Oh yeah by all of this and other information clearly shows that someone in the Federal Government is getting paid not to prosecute Ben Baldanza for Racketeering becuse if anyone posting comments here were to do what Spirit Airlines is doing, we would be prosecuted under the RICO ACT. Stealing from customers and extorting them out of hidden fees is against state, federal and international law. Mr. Baldanza you have 48 hours to return my merchandise or a hearing for a felony warrant will be set up in the Federal Magistrate Court for your arrest. read more

Spirit Airlines Customer Helpline Number !!!*+1-865-(339)--2140* With the current COVID-19 flu drowning the travel industry with calls for cancellations, Spirit Airlines came through What can I say, almost got stranded in Cancun, Mexico due to the Coronavirus and the USA cancelling my Esta last minute and have just safely made it back home after many hours travelling. !!!*+1-865-(339)--2140* Hermillo on the Spirit Airlines desk in Camcun went above and beyond, trying everything under the sun to get me home. He managed to get Me a seat home via Mexico City to London Heathrow, just had to organize a flight myself back to Ireland then. Even though I am sure that there were many many Delta customers in the same situation, this did not in any way negatively affect the service received or the resources put into trying to get me home safely despite the long queues forming behind me. Amazing service 5*. Thank you! Spirit Airlines reservation number USA !!!*+1-865-(339)--2140* Spirit Airlines reservation number lookup !!!*+1-865-(339)--2140* Spirit Airlines reservation number USA !!!*+1-865-(339)--2140* Spirit Airlines reservation number 800 !!!*+1-865-(339)--2140* Spirit Airlines reservation number USA !!!*+1-865-(339)--2140* Spirit Airlines reservation phone number !!!*+1-865-(339)--2140* Spirit Airlines reservation telephone number !!!*+1-865-(339)--2140* Spirit Airlines elite reservation number !!!*+1-865-(339)--2140* Spirit Airlines reservation agent !!!*+1-865-(339)--2140* Spirit Airlines advantage reservation number !!!*+1-865-(339)--2140* Spirit Airlines reservation and ticket changes !!!*+1-865-(339)--2140* Spirit Airlines reservation address !!!*+1-865-(339)--2140* Spirit Airlines phone number baggage !!!*+1-865-(339)--2140* Spirit Airlines phone number customer service !!!*+1-865-(339)--2140* Spirit Airlines phone number check in !!!*+1-865-(339)--2140* Spirit Airlines phone number customer relations !!!*+1-865-(339)--2140* Spirit Airlines phone number contact !!!*+1-865-(339)--2140* Spirit Airlines number customer service !!!*+1-865-(339)--2140* Spirit Airlines reservation change !!!*+1-865-(339)--2140* Spirit Airlines reservation check !!!*+1-865-(339)--2140* read more

Spirit Airlines Customer Helpline Number !!!*+1 855 626 0109* With the current COVID-19 flu drowning the travel industry with calls for cancellations, Spirit Airlines came through What can I say, almost got stranded in Cancun, Mexico due to the Coronavirus and the USA cancelling my Esta last minute and have just safely made it back home after many hours travelling. !!!*+1 855 626 0109* Hermillo on the Spirit Airlines desk in Camcun went above and beyond, trying everything under the sun to get me home. He managed to get Me a seat home via Mexico City to London Heathrow, just had to organise a flight myself back to Ireland then. Even though I am sure that there were many many Delta customers in the same situation, this did not in any way negatively affect the service received or the resources put into trying to get me home safely despite the long queues forming behind me. Amazing service 5*. Thank you! Spirit Airlines reservation number usa !!!*+1 855 626 0109* Spirit Airlines reservation number lookup !!!*+1 855 626 0109* Spirit Airlines reservation number usa !!!*+1 855 626 0109* Spirit Airlines reservation number 800 !!!*+1 855 626 0109* Spirit Airlines reservation number us !!!*+1 855 626 0109* Spirit Airlines reservation phone number !!!*+1 855 626 0109* Spirit Airlines reservation telephone number !!!*+1 855 626 0109* Spirit Airlines elite reservation number !!!*+1 855 626 0109* Spirit Airlines reservation agent !!!*+1 855 626 0109* Spirit Airlines aadvantage reservation number !!!*+1 855 626 0109* Spirit Airlines reservation and ticket changes !!!*+1 855 626 0109* Spirit Airlines reservation address !!!*+1 855 626 0109* Spirit Airlines phone number baggage !!!*+1 855 626 0109* Spirit Airlines phone number customer service !!!*+1 855 626 0109* Spirit Airlines phone number check in !!!*+1 855 626 0109* Spirit Airlines phone number customer relations !!!*+1 855 626 0109* Spirit Airlines phone number contact !!!*+1 855 626 0109* Spirit Airlines number customer service !!!*+1 855 626 0109* Spirit Airlines reservation change !!!*+1 855 626 0109* Spirit Airlines reservation check !!!*+1 855 626 0109* read more

Wanted to highlight a terrible experience I had with spirit airlines yesterday and warn you all that spirit airlines sucks major ass and to spend the extra $20 or $30 flying someone with a better level of service and more flexible policy. I booked a flight with these scumbags and after allowing myself nearly 3 hours to get to the airport I still missed my flight out of Oakland, CA due to some major traffic delays and a baseball game being let out. I called them nearly an hour in advance to let them know I was likely going to miss the plane and dealt with a person who I could barely understand. At the end of the call I was advised to continue to the airport and that the personal at the desk would help me get on another flight. Needless to say when I got there it was not as easy or nearly as pleasant. The customer service was horroundous. Reps gathered around cackling about their meaningless day to day activities and bad customer experiences they had throughout the day only to be eventually be helped (or acknowledged) and told there was nothing they could do but simple charge me for a new ticket. A brand new ticket! I was told that since I missed my flight it was a lost flight and that they didn't have a change or "pay the different" option and that I wouldn't get a refund or even a partial credit. They did proceed to give me their best option which was for the following day for nearly double the price with a 4 hour layover (keep in mind, my original flight was nonstop for half the price). Needless to say I booked a flight on delta for 20% less and got out with a 1 hour layover. Now we all know what spirit will say, they will say things like "it's in the fine print", "that's why we can offer such low or competitive pricing", "it's our policy", I'm sure we will and have heard it all. At this point I'm glad they screwed me out of some money because I will make sure to post this story everywhere and anywhere to ensure I save you money. Believe me when I tell you, the 10 or 20% you save is not worth. There are far better options out there. Like the old sayings go, "you get what you pay for" & "my loss is your gain". Best wishes and again Save yourself and NEVER FLY SPIRTI! read more

This Airline is the WORST!!! They CHEAT, STEAL and FLAT OUT LIE! Having a passport I fly frequently and understand that there are times where flights do not go as planned. However, I have never experienced an Air-line staff's absolute refusal to take responsibility and resolve a matter where-in they caused the issue. Quite simply they over-booked our flight, and we were told that we (myself and my young daughter) could not board the flight as we were late. We were not late ...there Kiosk was not working initially, long-line, Kiosk representative said that I should call the 800 number to check the last bag, I remained at the non-working Kiosk in front of Spirit's counter and called, when speaking with Spirit Corporate office the representative asked for my cc info for the bag charges; I gave him the information, I also mentioned that I was concerned w/my gate call to board the flight. He's like, "oh don't worry, you're on the phone with me. I've already checked your bags into the system, just go over to the Kiosk (now working) and print your boarding pass and take to the counter. Now it gets interesting as all of my actions are timed stamped. Flight departs at 1:29pm Called into Spirit Corp 800 number at 12:30p Call Duration 6 minutes - Printed out boarding pass at 12:37p Walked to Spirit Counter gave representative my boarding pass at 12:38p Counter rep says it's too late ...we can not board, I stated that we're not late, turned my iPhone around to show him that it was 12:38 and I was speaking with his corporate office and a rep checked my bags in the system. I was not getting anywhere with this guy, I asked to speak with the Manager, the manager did not come down until 17min later! ...And of course that is the time he recorded our complaint and our having arrived at the counter late at 12:55p. Lies, lies, lies ...Needless to say my lawyer has already drafted a letter of complaint and intent to sue. I agree with the earlier statement about spirit being The YELLOW TUBE from HELL! Stick with the major Airline Brands like Virgin, America, United and Delta ...you know what to expect. Spirit is a PISSY YELLOW GARBAGE AIRLINE!!! BEST, World Traveler read more

I read so many bad reviews about Spirit after I had already booked my ticket, so I was extremely uneasy about how my flight experience was going to be. I wanted to write this review in case there is anyone else that is freaking out like I was after coming across a sea of 1 star reviews. I flew Spirit out of Fort Lauderdale into Atlantic City with absolutely no issues. Every Spirit employee I encountered was pleasant enough, flight left on time/landed early and my suitcase showed up at my final destination. Everything I could hope for from an airline. Before I booked my ticket, I made sure to read over the Spirit website like a responsible adult and make myself familiar with the extra fees and baggage sizes so I could decide how I was going to book my ticket. My suitcase was slightly over the allowable carry-on dimensions so I claimed a checked bag when booking my flight. Having a checked bag is a little more inconvenient than a carry on but a cheaper fee so I was okay with that. I decided to roll the dice and not spend extra to pick a seat and ended up in the middle so if you have a problem sitting in the middle you might want to spend the extra money. Checked in online the day before and printed out my boarding pass. I was greeted by a friendly Spirit employee when I got to the airport and he directed me where I needed to go. I had already printed out my boarding pass so I could take advantage of their fast drop off bag service. I packed some snacks for the flight and bought a water bottle after I went through security so I wouldn't have to buy anything on the flight. The seats and legroom are a little smaller than other airlines and the seats don't recline but they were comfortable enough for my flight which was a little over 2 hours. My advice for a pleasant experience is to do a little research before you book your flight. Spirit is not trying to rip anyone off, all of the extra fees, baggage sizes and weights are clearly stated on their website. I think it's great they give you options. If you are going on a short trip and only have a personal item you are not paying the same as someone that has 2 suitcases. You only pay extra for want you want/need. read more

posted at LA, where it happens to me, Ft. laud, the hub, and here, the corporate office. YELP TAKE NOTE: you have to get a system with one place for national brand company reviews, not hap hazard hodgepodge of local reviews. Spirit: from 2018 I reviewed Spirit with L.A. address, but that's not where these decisions were made, so here: The bag charges, small non reclining seats and nothing at all free we know we are getting into if we read the website when booking our ticket on Spirit. I guess since Spirit sees I know the ropes, meaning: I take the max size free personal item size bag on each flight, fill a water bottle at the fountain before boarding, buy the penny or sale fares ($36 rt LA/SF or colombia or caribbean for $220 rt), and take a bag of food along that doesn't count toward personal item or carry on (if all food), Spirit have resorted to putting fraudulent charges on my credit card!!! I get charged for drinks on my card on flights, when I don't order anything. Has happened 3 or 4 times. Once for an amount they don't even sell onboard, and once when i didn't even fly! And most recently I got a charge, surcharge, or repricing of a ticket for an additional $372 WHILE I was actually ON the return flight. It just showed up on my transactions. That's impossible to justify, but somehow Capital One put the charge back on my card after dispute, taking Spirit's side, not reading any of my documentation. I suspect I answered one of the initial dispute questions wrongly, and didn't satisfy the evidence guidelines for that category of chargeback. Cap1 review to follow. Know what you are getting into. I mean, the prices can be very low. I fly all the time from L.A. to the bay, and for a couple of years it was under $20 ea way. Now it's $25 to $35. could be $5 with miles; [12/19: no LA to Bay specials at all anymore, it's been removed from the sale fares since Nov '19]. No more "cheaper by going to the airport" to buy tickets; They forgive the 9.99 or 19.99 "Passenger Use Fee," but increase all the other bits. But if they flag you and start piling cc charges on that you didn't buy, get out. I believe that's what has happened here to me. StraightUp Fraud! read more

I flew Spirit Air from Logan to Fort Myers, FL (RSW) and reading the reviews beforehand; I was expecting a pretty horrible experience. However, that is not what I got. I checked in and printed my boarding passes about 24 hours before to avoid any ridiculous fees. I arrived at Logan and boarded right about a half hour before the scheduled departure. I knew about their outrageous bag fees, and since i was only going for a few days, i managed to get all my belongings in a larger backpack and avoided all the fees. I usually bring food on a plane when I go no matter what, and I was glad I did. Spirit gives you nothing. Everything must be purchased, and with a credit or debit card. The legroom was not much at all, however, for a small person like me it wasn't that big of deal. The plane (Airbus a320) had to be new, it was clean and the seats were, again, just okay. There is absolutely no inflight entertainment, obviously. We left the gate early, and landed in Florida 40 minutes early, which I thought was AMAZING. On the way back to Boston, we, again, left early and arrived early. I used the random assigned seating because I didn't want to pay a crazy fee. I ended up getting in row 2, just behind their "Big Front" seats. There was plently of legroom in this row, it was great! On both flights the attendants were hilarious, they even made fun of their own airline and all the fees. On the way down to RSW, the main attendant said to us, "Please feel free to press the attendant button, we will be sure to assist you. The first time is free, however to second time is 50 dollars. And if you ordered online, it would $25," being sarcastic of course. The only reason I am giving this airline 3 stars is due to their crazy fees. I understand with the low fares they let you choose what you want, but 50 bucks for a carryon?! Crazy. In conclusion: If you aren't staying anywhere that you would need lots of luggage, fly Spirit. It will save you lots, as long as you know how to avoid the insane fees. read more

Spirit airlines is a bunch of B.S.!! Please Do NOT buy a ticket for spirit airlines. You will regret it. The people that work for them are the ones that cant work for the other airlines because they are idiots. 1. NO WIFI 2. Their planes have 3 more rows than any other planes.(CRAMMED!) 3. NO in-flight drinks or food. 4. ridiculous, and inconsistant bag fees.( bag weight limits also vary from airport to airport) 5. They book you on connecting flights without enough time! then you are on your own to figure it out! 6. Liars! 7. No TVs 8. Online itineraries are false and misleading. 9. THEIR SEATS DO NOT RECLINE AT ALL!! I bought a ticket from Boston to San Jose Costa Rica. We stopped in Myrtle Beach to pick up more customers before my transfer in Ft. Lauderdale. I was never told about this stop in Myrtle beach! After sitting on the tarmack for an extra hour (we were told it was due to heavy air traffic in Ft. Lauderdale, but its because Spirit is small and their gate positions and priority are the worst in the business. The pilot also took an extra 15 minutes to park the plane correctly at the gate.) Obviously I missed my flight in Ft. Lauderdale. Spirit did absolutely nothing for me. I had to find and pay for a hotel room myself until the next days flight. On the way home, the agent who printed my boarding pass told me that I needed to have every single letter of my name on the boarding pass to get through security check. Well, when she reprinted it... she actually printed out the wrong persons ticket!! It wasnt even my name at all, causing me even more delays to get through the mass amounts of people that I was conveniently never warned about. Spirit C.E.O Ben Valdanza hides behind his lawyers. He has no ethics or backbone and I would love to personally teach his fat rear end a lesson. Bottom line.... you wont save any $$ with Spirit. Dont be stupid like I was. The inconveniences and bag fees ended up costing me so much more than another airline. read more