I needed assistance and decided to call this business at 8773708278. The response time was…read morereasonable, and the representative was courteous and did their best to assist me. Although I was transferred once, the second representative was knowledgeable and provided the correct information I needed. Overall, the experience wasn't flawless, but it was satisfactory and the issue was resolved. I'm sharing this review simply to describe my personal experience with their customer service.

Travel day from #ell. American accepted no responsibility and blamed it on an airshow in Chicago…read more We all know airshows are booked years in advance, and American should have known and not booked flights in during that time. Others were irate and unreasonable, which put gate agents in a bad mood. We had a question in general and they told us they were too busy boarding a flight to talk and we didn't even get to ask the question. They were no more boarding a flight than I was taking off. We didn't get home to almost 1130 at night. We were supposed to get home at 4 PM. Pilots didn't keep us informed at all even after promising to. It was total bull. The only thing in our favor was preflight drinks and decent food. But we payed thru the winwang for that. Just say no.

I just wanted to share an absolutely wonderful experience that we had with Delta Airlines. On our…read moretrip back from San Juan Puerto Rico yesterday (flight 1946) we were given a complimentary upgrade to First class. But that was only just the beginning. When we boarded the airplane, the pilot Captain David, offered my 12 year old daughter Kimmy, the opportunity to get a view of the cockpit of the Boeing 737-800 that we were flying on. And it gets even better, Captain David also allowed my daughter to sit in the Captain's seat and pose for some INCREDIBLE photos. The Captain also showed her some of what seemed like a million flight controls and explained what they did. My daughter Kimmy said that she can't wait to share the photos with her friends and that it was the "Ultimate Flex". I just wanted to give a huge thank you to not only Captain David but to the entire flight crew and of course including the flight attendants. The flight attendants were beyond friendly and our filet mignon dinner was delicious. It was an absolutely INCREDIBLE experience! Top Notch service from the beginning to the very end. This entire crew needs to be acknowledged for their outstanding customer service. And it was my birthday as well. What a birthday present! Simply put, it's a memory that neither my daughter or I will ever forget! Thank you so very much Delta! #DELTA AIRLINES!!!!!

Today we flew Delta, where one of my children flew as a minor escorted by Family and Delta staff,…read moreand he was treated like royalty at every interaction and not only with professional attention, but also making him feel comfortable every step of the way At MIA a few people to know Nicholas at check in kiosk and Ernesto in the counter was exceptional.

Your job is to apologize for the inconvenience and try to help, not have an attitude, Frontier…read moreAirlines MIA. Yes, I booked through Priceline and prepaid $67 each way for a checked bag. You didn't "see it in your system" so you "couldn't do anything" and charged me another $90! How is that on me when you're company agrees to work with Priceline? As I said it could have been your company's fault for not having the info. You're not above making mistakes or having glitches "in your system" and you should be able to waive fees if proof is shown that it was already paid for, especially if you're a manager. Otherwise what good is a manager? Also, don't argue with a customer and blame them for things out of their control like being unable to check in online or having slow internet in the airport. And don't glare at someone and tell them you can't help them right now when it's a quick, easy request and the person you're talking to says they don't mind if you do it. Not impressed with the MIA staff on Thursday, May 7, 2026 at 1pm. Once on the flight, which was on time, I remembered Frontier doesn't provide entertainment so I was alone with my thoughts for three long hours. The other two good things besides being on time were the smooth landing and good snack box.

Bloody crooks. Purchase a seat - purchase a checked bag - purchase a carry on bag - if it is…read moreoutside the specs then another $99 charge will be applied. Will NEVER fly with them again - for all the extra charges, more expensive than the bigger airlines. Hope they go the way of Spirit - greedy bastards.

Travelers who need assistance with Spirit Airlines reservations or wish to make changes can use the…read morereference number 18444653024 For reservation management, cancellations, changes, or customer-service requests, travelers should always verify the information and use Spirit Airlines 's official website or other authorized communication channels. Business class introduced an approach to travel where every experience was carefully crafted to deliver confidence, efficiency, and lasting satisfaction. Rather than focusing solely on the destination, every phase of the journey became an opportunity to experience premium service, refined surroundings, and seamless coordination. From the first travel arrangement to the final arrival, every detail contributed to a journey that felt both effortless and rewarding. **Where Every Departure Feels Effortless** The beginning of every trip set the tone for everything that followed. Business class simplified travel through organized itineraries, flexible planning options, and premium airport assistance that removed unnecessary complexity. Travelers enjoyed a calm and efficient departure process, allowing them to concentrate on the purpose of their journey while every logistical detail was handled with precision. **Service That Creates Meaningful Experiences** Exceptional hospitality transformed routine moments into memorable highlights. Carefully presented dining, premium refreshments, personalized amenities, and engaging entertainment enriched every stage of the flight. Dedicated cabin professionals provided attentive and courteous service, ensuring every passenger enjoyed a welcoming environment defined by genuine care and consistent excellence. **The Benchmark for Exceptional Flying** Business class represented a complete travel experience where innovation, comfort, and personalized service worked together in perfect harmony. It was more than an upgrade--it became a reflection of modern travel excellence. By transforming every mile into an opportunity for relaxation, productivity, and enjoyment, business class ensured that every journey remained memorable long after the destination had been reached.

Spirit Airlines turns honest mistakes into a profit center…read more I've flown a lot. I understand low-cost carriers, fine print, and trade-offs. What I don't accept is a business model that appears designed to trap customers into accidental purchases and then stonewall them when they immediately try to fix an obvious mistake. On January 26, 2026, I went to Spirit's website to buy a seat and a checked bag. I believed I was purchasing a $69.95 Savers Club seat option. Instead, Spirit quietly charged me for: A seat ($47) A checked bag ($69) A Spirit Savers Club membership ($69.95) This was clearly an error, identified within minutes of purchase. What followed was one of the worst customer service experiences I've ever had. I immediately called Spirit: First call: 17 minutes and 39 seconds on hold, then disconnected. Second call: 18 more minutes, only to be told the agent couldn't help and transferred me again. When I finally reached a representative, I was told I was ineligible for a refund because I had supposedly "used" the Savers Club membership... on the same transaction in which it was mistakenly purchased. Let that sink in. I calmly proposed the most reasonable solution imaginable: Refund the seat, bag, and membership, remove them from my reservation, and I'll immediately repurchase the seat and bag at full price. Spirit refused. Repeatedly. Instead, they tried to push bonus miles and a small credit--completely useless to me, since my employer pays for my travel and does not reimburse memberships. I explained this clearly. More than once. It didn't matter. For over eight minutes, the agent refused to help while I remained polite and cooperative. At one point, I informed them I was recording the call. The behavior didn't improve. This wasn't about policy. This wasn't about fairness. This was about extracting $69.95 from a customer who caught a mistake immediately and tried to resolve it in good faith. Spirit Airlines has mastered the art of hiding behind "policy" to justify behavior that would never fly (pun intended) at a customer-centric company. The experience left me with the clear impression that confusion isn't a bug in their system -- it's a feature. If you value transparency, basic fairness, or customer service that treats you like a human being instead of a revenue opportunity, think very carefully before booking with Spirit Airlines. I certainly will.

United Airlines saved my vacation when another airline cancelled my flight. I can't say I am in…read morelove with any airline. But United did right by us, and we are extremely grateful for that. We had a very positive experience on this occasion and will certainly fly with them again.

You know what United air lines im pissed at you guys I went onto that plane with my fuggler from my…read morebest friend and when I went off I didn't have and it one of the employees went back to look and said of they checked everywhere yeah no you didn't because it's not in my bag or my pockets like fr they said I couldn't go back to go get it and I know for a fact if I went back to go get it I would have found that thing fr worst airline ever

I try to fly Delta as much as possible. When given the opportunity, it is my airline of choice…read more years ago I was medallion level and that's always a nice perk. Now I have the Delta SkyMiles, American Express, which gets you a free checked bag for not only myself, but one other person flying with me. In the day and age of flight travel that's a great perk. Delta is one of the very few airlines that allows all passengers to take a 22" carry-on, and a personal item. Definitely makes traveling a little more comfortable. The flight from flight from Fort Lauderdale to Raleigh was delayed 3 hours. They did notify me via email and text way in advance. Communication from Delta was excellent. The gate agents were nice, they emailed all passengers $12 food vouchers for the delay. I lost my day in Raleigh and the baby behind me cried the whole 2 hours. Some things are out of your control and I'm thankful Apple makes noise cancelling headphones.

Back in June we traveled to Georgia & flew on Delta for the first time in probably a decade. I can…read morehonestly say that the gate crew was the most accommodating crew I've experienced in a long time! Our daughter has a very manageable & foldable travel wheelchair (powered) & they made sure they could store it in the cabin vs underneath the aircraft. Never in our 22 years of traveling have we been made this offer. It was refreshing to have an airline make an accommodation without requesting it ahead of time. Thank you!

The pilots were exceptional going to Rome and returning. We hardly felt the landing in Rome, it was…read moreso smooth. We returned to Miami in a bad storm and they did a great job landing as well. It is not their fault that we couldn't taxi to the gate for another 45 minutes. Honestly, I was just happy to be on the ground. The seats were horribly uncomfortable. I would never pick the same ones again. The middle seats were roomier. I found a way to sleep anyway. The flight out of Miami at 7:00 pm was best because within an hour, they fed us dinner and then I rested. The food is not the best. The ravioli was just okay. I had the meat on the way back and it was somewhat better. I would bring some fresh fruit or some snacks next time. The wine that they provide is very good. I was happy to have a glass of red wine before calling it a night. The return trip seemed so much longer because we were flying for 11 hours in the middle of the day. The flight attendants did their best to take care of us with beverages and snacks. A few movies later and we were on the ground. My only real complaint is that they know it's a long flight. Why not upgrade the seats to have more cushioning. I've been on busses with seats that are more comfortable than the one I sat in.

Would give it a zero if I could. Paid for an upgrade, my card got charged, and when I showed up at…read morethe airport, they changed to a smaller plane and downgraded me to my original class (economy premium). A month later, still no refund. Additionally, I had paid for preferred seating, and did not get the seats I paid for. When calling customer service, they are clueless. The website used for refunds keeps on giving errors. I need to speak with somebody competent from corporate. Thank you

Considering the low cost carrier and my first time flying to Mexico, I had low expectations. But…read morefortunately, I had a pretty decent experience. The flight started late But apart from that, everything was smooth. The seats not only were comfortable, but they also reclined to my astonishment unlike Spirit or Frontier. I flew from Miami and the gates are pretty far from the terminal Which is usual low-cost airlines. The overhead compartment was full of advertisements Which is totally ok for me, whatever could bring the price down. I need to fly a few more times to really Get an idea of how well the service is but For my round-trip to Merida, it was quite decent

Viva Aerobus did an excellent job on their flight from Miami, FL to Merida, Mexico. My luggage was…read morehandled with care. The crew, both cockpit and cabin showed up together in a proud procession on time. The service reminded me of the elegance that was traveling by air prior to 9-11. I would definitely use Viva Aerobus again going to Latin America.

Everyone hates Spirit. I have no problem flying with them. Seats may be a little tight, i'm only…read more5'3" so it doesn't bother me. It was a quick trip to Chicago today and we boarded on time, left a few minutes early and the plane was new and very clean. Staff was friendly. My only concern is, we fly home tomorrow night and I did see something that they were considering shutting down all operations this week. Fingers crossed I get home and my future flights are still ok.

Spirit Airlines was founded in 1980 and is considered a budget airline. It's low cost because you…read morehave to spend extra on food, seats, and checked bags. The planes are yellow, has smaller seats, and leg room. I've read mixed reviews. My experience was a good one. We took a direct flight from Bradley Airport to South Florida. From beginning to end, the experience was great. The flights were comfortable. Why 5 stars? We had a lovely flight attendant, wish I got her name. My toddler was freaking out on a very early flight back home. He was tired and couldn't get comfortable so he was crying. She picked him up an rocked him to sleep for me, wow, talk about 5 star service. As a parent, we know how stressful it can be to fly with young kids. The flight going to Florida he was amazing but the flight back, it was too early and he was cranky. Thank you to this flight attendant for saving the day.