I bought a new 2021 Toyota Venza from this dealership and Sheena the salesperson made the…read moreexperience wonderful. love the car and I always do my service here as well. I have been so impressed! Not only are they thorough and friendly, they are also honest. I never feel like I am being pushed for extra service and they even do a video walk through of the service process and send it to me. I am now looking at buying a new EV here and test drove an option without feeling huge pressure. Car purchases are already hard and high stakes. I appreciate how the team here really takes care of customers. If you want a great experience, work with Sheena!

I had the misfortune of finding a nail in my tire upon arriving home from work. I pumped air in my…read moretire and arrived at Germain Toyota at 5:55pm. I knew the service center closed at 6pm and fully expected I would need to leave my car there to be fixed the next day. Heidi and Randy were gracious enough to agree to help me that night and patch the tire right there! I am so thankful for their kindness in my unfortunate situation. They could have easily told me I needed to leave my car but went the extra mile and fixed it right there saving me the hassle of finding a ride to work the next day. I will continue bringing my vehicle to Germain Toyota Service Center because of the generosity of Heidi and Randy. Thank you both!!

Came here to get a quote for a front end clunk noise on a 2011 model year car. I heard this place…read morehad a good rep by some Dundee locals. They test drove it and heard the noise, then put it on a hoist and checked everything on the front end. Thier conclusion was I need 2 lower ball joints and 2 sway bar end links. Quote to fix $600. I made an appointment for the next week. I called back days later and got a quote for ball joints only and skip the sway bar links. new quote for less work by a different guy... $635! Something not right here. We'll it kept gnawing at me that $600 or 635 was too much for that type of repair. I used to work on cars when I was young and had more time and less money. So I called a few other places that I used to go to when I lived in Adrian. Brakes and More = $519 Small. shop =$420 Larrys Muffler = 360 Hmmm. So I cancelled my appointment with Juckettes and made one with Larrys muffler. Well Larrys Muffler checks it out and determines that the sway bar end links are indeed bad.... but the 2 lower ball joints were fine and needed NOTHING. Cost to replace 2 sway bar end links ...$168 at Larrys Muffler. I almost spent $600. Was it an honest mistake or was I being suckered? You decide. I am giving the benefit of the doubt with 2 stars instead of 1.... with the conclusion that they're just really damn expensive. Monroe County Roads Suck ...so do the repair facilifies.

Went to get an estimate there and they wanted $40 just to look and then said they really couldn't…read moregive me an estimate without the $40 but gave me a "rough estimate" $600 to replace a power steering hose not even replacing the pump but the very rude lady at the desk said it would probably be more than that. These are new owners are really not the Juckette family. Back when it was really John Juckette everyone there was really kind and helpful. Don't be fooled by the name these are not the same great people from Dundee. I understand charging for an estimate but at least apply that to my bill if I get the work done there. I recommend going to mike's garage/larocca's towing in Petersburg or m50 truck and trailer.

My entire family have been loyal Williams Brothers customers, purchasing multiple Jeep, Dodge, and…read moreRam vehicles from this dealership since shortly after they opened. My dad's 2022 Ram 3500 diesel developed a recurring DPF issue that was documented here four times in six months. Each visit, they performed temporary fixes and cleared codes without resolving the root cause. When the DPF finally failed completely, they quoted him $3,012 and said no warranty covered it. My parents questioned this, and we collected documentation and sent it to the warranty company and dealership. We requested a denial in writing. Matt Williams reached out and wanted to schedule a meeting and suggested we trade in the truck. We continued asking for the denial in writing and he never provided one. He told my parents they 'just didn't want to pay.' Meanwhile, the manufacturer had already put out a bulletin identifying this exact problem as a manufacturing defect. The dealership never mentioned it. We did our own research, put together the paperwork (the same invoices and service records the dealership already had) and sent it to the warranty company ourselves. The warranty company reversed their initial denial and approved the repair. We took the truck to Monroe Dodge, where it was fixed under warranty within a week. Our cost was $350 instead of $3,012. Monroe Dodge assigned a senior diesel mechanic, found a more thorough repair was needed than what Williams Brothers quoted, covered extra parts at no charge, and offered shuttle service. Night and day difference. If we had trusted Williams Brothers and not done our own research, my parents would have paid over $3,000 for a repair that was covered the entire time. After years of loyalty and hundreds of thousands of dollars in vehicle purchases, this is how they treated us. We will never return.

They are lucky that they are receiving a 2 from me. I purchased a used 2019 Jeep Wrangler in 2022,…read moreand this was honestly one of the biggest regrets I have ever made in my life. The salesman that I worked with for sure played me like a fiddle to the point where I am stuck in this car and CANNOT for the life of me get out of the loan without either walking away completely and it being re-possessed or owing almost 11K on the car I would trade it for. I had an issue with the car right when I got it in 2022. I called and the service department told me to not drive the vehicle, but they wouldn't be able to see the car for another 3-4 weeks to find out what was happening. I had picked one of the highest warranty coverages through them when I got the car due to it being a used vehicle. I asked about getting a loaner in the meantime due to this being my daily transportation. Found out NOPE, they don't do loaners. So, I would be paying over $700 for a car that I wouldn't be able to even drive. Ended up resolving that issue with no ASSISTANCE from them. On January 16th 2026, I was driving to work, and my car broke down and wouldn't turn on and or shift into gear. So, I got it towed. I had it towed here due to having the warranty though them (ONLY REASON I TOOK THE CAR THERE). It gets there and I had to tell the service guy not once, not twice, but three times what was wrong with the car. And then he asked me if I could describe what dash lights were on (he wanted to make sure I wasn't confused when telling him. I wasn't.) He then tells me this is a STAR CASE, and they had to open a ticket to connect to a higher level of service to get clearance to work on the part. The service guy has been great. But the process of getting my car fixed has been horrible. I have two warranties and the one doesn't even cover what is wrong with the car (even though it's a bizarre technological issue). I was waiting on hearing back from the other one if it would be cover. But if it wasn't, I was going to have to pay out of pocket for everything totaling up to $2500. Thankfully and magically after I complained about paying for warranties and threatening to cancel them due to them not covering any issues, I get a phone call the next day that it is covered and the part was on the way. Part wasn't going to be here until January 30th. Okay. Fine. I wait patiently and never hear anything about it. So, I call them on the Thursday before the part was going to be delivered to ask about updates etc. I was then told the part might be pushed back due to the snowstorm but they most likely would get the part and my car would be done and ready to be picked up Monday. Well, yesterday I get a phone call at 5:57 pm (3 minutes before they close) that the part was somehow cancelled due to being hazardous and sent back to the manufacturer. I was also informed that they have no idea how long it will take for this part to be delivered from the manufacturer due to the last part needing 2 weeks to arrive. So, not only am I being screwed over by not getting my car back. But I am also out of money. A LOT OF MONEY. So, who knows when my car will ever be back in my possession. I do know one thing for sure though, I will NEVER come back to this dealership, I will NEVER use this service department again, and I will also NEVER recommend this to any of my friends/family members/colleagues/ and clients. The only reason they have received a 2 star is for their head of service department Cameron. He has been completely transparent about the issues they have been facing, and I don't blame him at all for the issues I have continued to have with this company. UPDATE: After talking to the service department Monday night I was told I was going to be called bright and early Tuesday. NEVER HAPPENED! Didn't get a call till Wednesday, again 2 minutes before they close, and was informed that they still haven't ordered my part and or contacted the manufacturer. And the guy I've been dealing with won't be back into the office until Friday. Seriously f this place.

I sent my truck in for wheel alignment and tire change and ball joints to be fixed, charges me…read more$1000, just to only change my alternator (which never had a problem with), two front tires and placed brake pads on a bad set of rotors. This isn't the safety I asked for, he lied and said safety it will be 950$, but your frame is rotted, that will be 2000+. I got a second opinion and the frame is not rotted. Please for your safety do not go here. I was cheated.

My daughter's car broke down so we had it towed to Monroe Car Care based on a recommendation from…read moremy Brother-in-Law. After checking out the car we were given our options. Unfortunately the car needed a new engine. The price for the new engine & all the labor was fair and the work was guaranteed for 90 days. We had Monroe Car Care put in the newish' engine & Henry told us to bring it back if we had any issues. There were a couple things that needed to be adjusted that weren't related to the engine, but the work was done for a fair price. We were pleased with the communication, price & excellent work done by Monroe Car Care!

It was truly a blessing to find this garage. They treated me so good. They took care of me and my…read moretruck. They are efficient very reasonable and empathetic to my needs. I would definitely recommend them to everyone. thank you

Bryce came through heroically last night. Got my disabled Chevy Volt pulled smoothly onto the…read moretruck bed, took me home, unloaded the car, and pushed it over to the curb by human muscle power. Then explained the goings-on to my wife while I just stood around.