This review is a long time coming. I want to apologize to Taylor Brooks for the wait. Taylor is…read moreprofessional, knowledgeable, super friendly and above all a gentleman. I recently purchased a 2016 Honda Pilot from Williams Brothers. I should also add I traveled all the way from Davison, MI (approx 2 hr north) to make this purchase happen. Taylor knew my approximate window of arrival and when I got there he had the Pilot in front cleared of snow and warmed up and ready to go, he even opened the doors for me. Taylor is very laid back and didn't push, he just let me drive the car and ask questions as they came. Because I live so far away and my husband couldn't come he arranged for me to take the car home for 24 hr test drive. Mind you, I had done a lot of research and the car I'd drive in was an old Honda CRV so I was ready to step up but Williams Brothers and Taylor made this journey much easier. After the 24 hr test drive we discovered a couple of minor repairs needed to be made which WIlliams Brothers took care of and we settled on a price and we are now the proud owners of yet another beautiful reliable Honda. We've had the vehicle for a couple of months and couldn't be happier, and we've been on a couple of serious road trips and she's performed like a champ. I would highly recommend Williams Brothers and Taylor Brooks. While I had a very specific car in mind when I did business with them, I also did my research on them before hand. I was looking at about 5 Pilots through out the area and I could have probably gotten one a little cheaper but I believe research is key. Williams Brothers has goods reviews and I saw happy customers with my own eyes in their dealership. I researched the vehicle I wanted to buy before I got there and Taylor gave me the same information and no BS so I felt I could trust him. So if you want a great car at a fair price and to do business with professionals you can trust go see Taylor Brooks at Williams Brothers in Dundee, Michigan.

My entire family have been loyal Williams Brothers customers, purchasing multiple Jeep, Dodge, and…read moreRam vehicles from this dealership since shortly after they opened. My dad's 2022 Ram 3500 diesel developed a recurring DPF issue that was documented here four times in six months. Each visit, they performed temporary fixes and cleared codes without resolving the root cause. When the DPF finally failed completely, they quoted him $3,012 and said no warranty covered it. My parents questioned this, and we collected documentation and sent it to the warranty company and dealership. We requested a denial in writing. Matt Williams reached out and wanted to schedule a meeting and suggested we trade in the truck. We continued asking for the denial in writing and he never provided one. He told my parents they 'just didn't want to pay.' Meanwhile, the manufacturer had already put out a bulletin identifying this exact problem as a manufacturing defect. The dealership never mentioned it. We did our own research, put together the paperwork (the same invoices and service records the dealership already had) and sent it to the warranty company ourselves. The warranty company reversed their initial denial and approved the repair. We took the truck to Monroe Dodge, where it was fixed under warranty within a week. Our cost was $350 instead of $3,012. Monroe Dodge assigned a senior diesel mechanic, found a more thorough repair was needed than what Williams Brothers quoted, covered extra parts at no charge, and offered shuttle service. Night and day difference. If we had trusted Williams Brothers and not done our own research, my parents would have paid over $3,000 for a repair that was covered the entire time. After years of loyalty and hundreds of thousands of dollars in vehicle purchases, this is how they treated us. We will never return.

I bought a new 2021 Toyota Venza from this dealership and Sheena the salesperson made the…read moreexperience wonderful. love the car and I always do my service here as well. I have been so impressed! Not only are they thorough and friendly, they are also honest. I never feel like I am being pushed for extra service and they even do a video walk through of the service process and send it to me. I am now looking at buying a new EV here and test drove an option without feeling huge pressure. Car purchases are already hard and high stakes. I appreciate how the team here really takes care of customers. If you want a great experience, work with Sheena!

Another failed attempt to purchase a vehicle from this location. They are quite purposeful with…read moretheir photos. Leaving out stains and rust. You mention the vehicles you want to see and they jaw jack, wasting your time and theirs, before they even get a key. "Want to make sure it's in your price point." Obviously it is in my price point if I am wanting to look at it....? You mention the fact their listed price isn't actually the price they expect to get (hello bartering). It's then mentioned that they are priced competitively. Upon mention of better deals elsewhere you get a smug "show me". Then you show the KBB trade in price that is $4-6k less than they're asking and they make excuses. One of which is "it gets detailed". I call BS because there's grass all over the flooring, trunk, and stains all over. If that is detailed, they need to improve the quality of detail. When asked what we thought, and I mentioned it needing detailed, someone behind the desk (maybe management) gave a nice eye roll. The sales person asked why we didn't just go to Ann Arbor. Well, I think we will. $10-$20k sale lost for them.

Came here to get a quote for a front end clunk noise on a 2011 model year car. I heard this place…read morehad a good rep by some Dundee locals. They test drove it and heard the noise, then put it on a hoist and checked everything on the front end. Thier conclusion was I need 2 lower ball joints and 2 sway bar end links. Quote to fix $600. I made an appointment for the next week. I called back days later and got a quote for ball joints only and skip the sway bar links. new quote for less work by a different guy... $635! Something not right here. We'll it kept gnawing at me that $600 or 635 was too much for that type of repair. I used to work on cars when I was young and had more time and less money. So I called a few other places that I used to go to when I lived in Adrian. Brakes and More = $519 Small. shop =$420 Larrys Muffler = 360 Hmmm. So I cancelled my appointment with Juckettes and made one with Larrys muffler. Well Larrys Muffler checks it out and determines that the sway bar end links are indeed bad.... but the 2 lower ball joints were fine and needed NOTHING. Cost to replace 2 sway bar end links ...$168 at Larrys Muffler. I almost spent $600. Was it an honest mistake or was I being suckered? You decide. I am giving the benefit of the doubt with 2 stars instead of 1.... with the conclusion that they're just really damn expensive. Monroe County Roads Suck ...so do the repair facilifies.

Went to get an estimate there and they wanted $40 just to look and then said they really couldn't…read moregive me an estimate without the $40 but gave me a "rough estimate" $600 to replace a power steering hose not even replacing the pump but the very rude lady at the desk said it would probably be more than that. These are new owners are really not the Juckette family. Back when it was really John Juckette everyone there was really kind and helpful. Don't be fooled by the name these are not the same great people from Dundee. I understand charging for an estimate but at least apply that to my bill if I get the work done there. I recommend going to mike's garage/larocca's towing in Petersburg or m50 truck and trailer.

My experiences with Dundee spirit ford collision center have been OK, nothing great, nothing…read moreterrible, just average.

Absolutely incompetent front desk receptionist. Poor professionalism. I took in a tiny quarter…read moresized part to get painted, gave them the vin which providers them the exact paint code, everything they could ever need. However, they completely screwed it up. I'm color blind and when they handed it to me, it was a completely different shade. Not even close. The manager himself handed me the part, but had not inspected it before I arrived for pickup (which they did not call to inform me that it was finished). Never once did I receive an apology from any of the staff, including the manager. Do not take your cars or parts here.

It was truly a blessing to find this garage. They treated me so good. They took care of me and my…read moretruck. They are efficient very reasonable and empathetic to my needs. I would definitely recommend them to everyone. thank you

They were professional and quick to get me in but I've found them their charges to be high related…read moreto comparable places in the area.

I'm glad I found Phil's! I'm new to the area and finding a good, honest mechanic is always a…read morechallenge. Phil's is exactly that. Kris was super friendly and the waiting area was nice to work in while I was waiting on my vehicle. I'm definitely taking my vehicles there going forward.

This is an updated review several weeks after I visited for service. To keep it short and sweet, my…read moreAC went out. I took it to Phil's to have it fixed. I paid about $400 for the repair on the AC initially, which didn't fix the problem. I took it back and was quoted and ADDITIONAL $1,500 to replace the compressor. (That would have made this an almost $2,000 air conditioning repair.) Industry average cost is less than half of what they quoted me. I took it to another professional and had it done for $500, where they found another issue with the AC that Phil's either never mentioned or never found. I brought up my gripe with Kris directly and was met with hostility. The shop wouldn't communicate via text or email and instead responded to my requests for explanation of costs only by phone or in person, which I assume is because Kris wanted twist words to spin the narrative. To quote him, "Don't you remember me saying x, y, z." It genuinely felt like I was being gas-lighted and manipulated into feeling "wrong" for questioning their pricing and being upset that they charged me $400 for something I didn't need. I would never send someone to Phil's Undercar after the experience I had there. I'd suggest you avoid them like COVID-19. (Which their staff didn't seem to be bothered by enough to wear masks, by the way!)

I sent my truck in for wheel alignment and tire change and ball joints to be fixed, charges me…read more$1000, just to only change my alternator (which never had a problem with), two front tires and placed brake pads on a bad set of rotors. This isn't the safety I asked for, he lied and said safety it will be 950$, but your frame is rotted, that will be 2000+. I got a second opinion and the frame is not rotted. Please for your safety do not go here. I was cheated.

My daughter's car broke down so we had it towed to Monroe Car Care based on a recommendation from…read moremy Brother-in-Law. After checking out the car we were given our options. Unfortunately the car needed a new engine. The price for the new engine & all the labor was fair and the work was guaranteed for 90 days. We had Monroe Car Care put in the newish' engine & Henry told us to bring it back if we had any issues. There were a couple things that needed to be adjusted that weren't related to the engine, but the work was done for a fair price. We were pleased with the communication, price & excellent work done by Monroe Car Care!