My daughter got prior approval from her insurance (Blue Cross/Blue Shield Federal) to get gel…read moreinjections in her knees instead of going though extensive surgery at the age of 40. The shots were a series of three, one a week for 3 weeks. After getting 2 of the 3, we get a call from Middle Georgia Ortho, 2 working days before the 3rd injection, telling us that they (Middle Georgia Ortho) was no longer accepting her insurance for the gel injections and we would need to pay out of pocket if she still wanted to complete the series. When we got to the office, I complained about the change in procedure and was told that whoever called us was incorrect. It was not Middle Georgia Ortho that was not accepting Blue Cross/Blue Shield's payments for the gel, it was that Blue Cross/Blue Shield that was no longer paying. Considering that we were already there and were concerned about disrupting her treatment, we paid the $500 out of pocket. We called Blue Cross when we got home and were told that it was not true; Blue Cross was still paying and would NOT have changed the policy in the middle of treatment! The Blue Cross rep put us on hold and contacted Middle Georgia Ortho. After twenty minutes and the Blue Cross Rep being shuffled to 3 different people, told us that basically since we signed a paper saying we were self-pay, they (Middle Georgia Ortho was not required to file insurance and would not file! After the Blue Cross Rep went to up channel our complaint, she found out that Middle Georgia Ortho was under investigation by them. She sent us a claim form to try to reimburse us. Having written this review, I do want to say that our PA who administered her get injections was very professional and couldn't have been kinder. Just watch out for the insurance/payment issues at this office.

I can't say enough good things about Middle Georgia Orthopedics! From the moment I called to…read moreschedule my appointment, I was met with professionalism and kindness. The front desk staff were courteous and efficient, and the nurses were attentive and compassionate throughout my visit. I came in with a very painful tennis elbow injury, and Dr. William B. Wiley was nothing short of extraordinary. He took the time to truly listen to my concerns, explored non-surgical treatment options, and made me feel heard and cared for--something I never experienced at Ortho Georgia. His approach is thoughtful, patient-centered, and deeply compassionate. My husband also had knee surgery with Dr. Wiley, and the care he received was top notch. Dr. Wiley even prayed over him before surgery and personally called to check in afterward. That level of care and humanity is incredibly rare these days, and it meant the world to us. Switching to Middle Georgia Orthopedics was the best decision we've made for our health. Thank you to the entire team for setting the gold standard in orthopedic care!

While I have no complaints about the front desk staff, I have had a new psychiatrist assigned to me…read more4 times since 2020, each one leaving or moving on in their residency. Each one has been kind and helpful but starting over with my life story again and again is frustrating and delays my recovery. Seeking a doctor elsewhere currently.

I used to see an endocrinologist here years ago but this time I was referred to a pulmonologist. I…read morebegan to fill out the paperwork and came across the statement all bills are to be paid out in 120 days or it will be turned over to collections. I called to verify was the information correct as I feel that as long as regular monthly payments are made that should be sufficient. Whose to say how much a bill will end up being especially at a specialist! As a healthcare professional of 20 years, it saddens me and I been realized a long time ago why people choose not to see doctors. This is added stress to their situation to worry about paying bills sometimes especially within a specific time frame. Healthcare went down years ago. I updated this review for this facility from 1 star to 3 stars because I received a letter a few weeks later from someone who took the time to reach out and that was thoughtful, but I still have yet to go.

Dr. Shetty was away on vacation and his staff took care of my medical needs and provided me with…read moreexcellent health care with ease of setting appointment, filing out new patient paper work, filing with insurance and filing prescriptions. HIGHLY RECOMMEND

The best surgeon! Professional, knowledgeable, kind and an amazing human being! I recommend him…read morewithout any hesitation!

This is a great place with awesome people. I walked in for my first visit and was welcomed by…read moreeveryone. There are multiple tables, therapists and technicians. The equipment is up to date and the staff knows how to put you at ease. They take my insurance which is great. They even booked me out for many visits and had availability with minimal wait.