My daughter got prior approval from her insurance (Blue Cross/Blue Shield Federal) to get gel…read moreinjections in her knees instead of going though extensive surgery at the age of 40. The shots were a series of three, one a week for 3 weeks. After getting 2 of the 3, we get a call from Middle Georgia Ortho, 2 working days before the 3rd injection, telling us that they (Middle Georgia Ortho) was no longer accepting her insurance for the gel injections and we would need to pay out of pocket if she still wanted to complete the series. When we got to the office, I complained about the change in procedure and was told that whoever called us was incorrect. It was not Middle Georgia Ortho that was not accepting Blue Cross/Blue Shield's payments for the gel, it was that Blue Cross/Blue Shield that was no longer paying. Considering that we were already there and were concerned about disrupting her treatment, we paid the $500 out of pocket. We called Blue Cross when we got home and were told that it was not true; Blue Cross was still paying and would NOT have changed the policy in the middle of treatment! The Blue Cross rep put us on hold and contacted Middle Georgia Ortho. After twenty minutes and the Blue Cross Rep being shuffled to 3 different people, told us that basically since we signed a paper saying we were self-pay, they (Middle Georgia Ortho was not required to file insurance and would not file! After the Blue Cross Rep went to up channel our complaint, she found out that Middle Georgia Ortho was under investigation by them. She sent us a claim form to try to reimburse us. Having written this review, I do want to say that our PA who administered her get injections was very professional and couldn't have been kinder. Just watch out for the insurance/payment issues at this office.

I can't say enough good things about Middle Georgia Orthopedics! From the moment I called to…read moreschedule my appointment, I was met with professionalism and kindness. The front desk staff were courteous and efficient, and the nurses were attentive and compassionate throughout my visit. I came in with a very painful tennis elbow injury, and Dr. William B. Wiley was nothing short of extraordinary. He took the time to truly listen to my concerns, explored non-surgical treatment options, and made me feel heard and cared for--something I never experienced at Ortho Georgia. His approach is thoughtful, patient-centered, and deeply compassionate. My husband also had knee surgery with Dr. Wiley, and the care he received was top notch. Dr. Wiley even prayed over him before surgery and personally called to check in afterward. That level of care and humanity is incredibly rare these days, and it meant the world to us. Switching to Middle Georgia Orthopedics was the best decision we've made for our health. Thank you to the entire team for setting the gold standard in orthopedic care!

I had my ACL repaired by Dr. Spivey sometime ago and I am very pleased with the operation I…read morereceived. I've since put on quite a few miles on the knee, and haven't had any major issues yet. I don't know what the warranty is on an ACL replacement but I'm thinking that I won't need to exchange the one I've got anytime soon (pounding on wood).

My first visit was not the greatest experience. I waited an hour from the time I got there to the…read moretime the doctor actually came and saw me. To make it worse, he took all of 5 minutes to examine me then sent his nurse in to tell me what my next steps were. Was he so busy that he couldnt come finish out our appt himself??? My second visit, the wait time wasn't nearly as bad but he again took a whopping 5 minutes before saying he was stumped and didn't know what was wrong with me so he was sending me back to my regular doctor. Really??? TWO visits??? He could have tried a little harder. He could have at least remembered what we had discussed during the first visit rather than ask me the same questions. Beyond frustrated and disappointed with this office. Wouldn't recommend him to anyone else my age because apparently if you're not at least in your 40's you dont get his full attention.

Urgent Care My 10yr…read moreold came in with knee injury and excruciating pain. We checked in at 12:10 hrs. Told it's first come first serve. No problem it was 3 people in-front of her the lady at front desk stated. Then 10 people later @15:00hrs she's still in waiting RM in extreme pain. Unsatisfactory!

Hurt my knee and used the urgent care/walk-in at Ortho GA. I was seen promptly, by friendly and…read moreprofessional staff. The PA was very good at assessing the situation and course of care. I was out of there in a bit over an hour with a good plan to deal with my knee situation. Highly recommend. My only criticism, the TVs in the lobby are so loud, headache loud; the thermostat is kept a bit too warm.