Josh was amazing! He rememberd all of my dogs weird quirks even after a year without seeing her. He…read moreimmediately knows the solution to everything and explains what I need to do once he leaves very well. I cannot recommend Josh enough!

Highly, highly recommend Say It Once Dog Training! We have used them for our two pups with trainers…read moreDonna & Michelle. They were both wonderful and really took the time to explain each of the dog's behaviors - the how & why. After your first in home visit, you're able to take your dogs to group classes which are held all over the city & suburbs. These classes are awesome for our reactive dogs - it gives them the exposure they need in a controlled environment. I have never been made to feel embarrassed or bad about my dog's behavior which I have experienced at other training organizations -- that is why we hired them! I really feel that I have a strong support system with Say It Once. While we (my fiancé & I) need to stay on top of training on our own, our dogs show so much progress each training sessions. Love Say It Once!!!!

10/10 recommend this camp! Such lovely staff and they take such great care of my dogs. Keri always…read moremakes sure to send me updates on Mochi when I ask. They are quick to respond too!

Our Shepherd, Nova, is .... Difficult. Dramatic, whiny, anxious, and throws temper tantrums when…read morewe try to brush her at home. We have used Camp Bow Wow for grooming for years with Alea. She was AMAZING with our girl and got her to be a bit less difficult during her grooming appointments. Unfortunately, Alea isn't grooming anymore. During the time that Camp was without a groomer, we tried a different place and it didn't go well. Nova came home VERY upset and we weren't very happy with her groom either. Back to Camp we went to try the new groomer today. She was really great with our girl. She let us know about Nova's behavior (she is "bittier" than we knew while being brushed) but encouraged us to bring her more often so they can work together on overcoming her anxiousness and hatred of the brush. She kept saying "She is not a bad dog, I really like her! We can work through this!" While I always feel like a bad dog mom after knowing my girl wasn't on her best behavior, I was really happy with this experience overall. Thank you Camp Bow Wow for your quality groomers!!

I absolutely love Jenn. She did a fabulous job of taking care of our two dogs and we have booked…read moreher multiples times throughout the coming year. She stayed at our home and you would never have thought anyone had been here. Everything was perfect. I can't say enough good things about her.

I called to schedule home service care for my two cats for a total of 3 days (July 10 to 12, 2021)…read more Christina and Jen came out to my home to meet the cats and so I could show them where the food, litter, and treats were located. At that time the assured me that they would come for the scheduled days and send me pictures or updates regarding my cats. When I left home on Friday I left out 2 bowls of water and 4 dishes of food. Every day that I was away I received pictures and/or updates about my cats via text message. When I arrived home Monday evening (July 12th), both bowls of water only had water covering the bottom and the food was only covering the bottom of ALL 4 food dishes. I have left my cats alone for 2 days in the past, with no one coming into the home to check on them, with the same set up of food and water(2 water bowls and 4 dishes of food). After 2 days of the cats being alone in the past, all of the bowls would still be about 80% full when I returned home. That was not the case when I returned after 4 days away with people supposedly caring for my pets. There is no way that they were filling their food and water daily, like I had contacted for them to do. I was very disappointed, but decided to just pay my bill and move on. I recently requested my keys back and they informed me they would be sent back via certified mail and there was a $20 charge to mail them per our contract. The same contract that stated the cats would be cared for daily. Their audacity in asking for $20 to get my keys back is what prompted me to leave this rating. I normally do not write reviews, but I wanted to warn others who care for their pets as much as I do, to BEWARE OF THIS SERVICE.

This was my 1st time using this Petsmart. I got my small dog groomed. I provided a picture. Suzy H…read morewas terrible. Her attitude was terrible. I have a white dog with tear stains. I've been getting him groomed a long time. I know what a freshly groomed face looks and smells like. Photos 1&2 show Petsmart 6/1/25. Third photo shows groomed in the past by another place. I expressed to the manager I was not happy with his face. He said grooming was not his expertise, therefore we went to speak with Suzy. She was condescending, as if I don't know that tear stains can't be removed easily, and as though that were the problem. He looked and smelled as if nothing was done to his face. Worst money I spent on a groom. Don't use them for the manager's response and a groomer that looks as if she hates her job and the customers. Bye Suzy H.! Update...customer service is just as bad. They promise to get back to you in 48 hours and never did. I guess that's why the groomers and managers are as bad as they are. I will spend my money else where. Sorry my dog had to endure this. Don't do this to yours.

I should've known better. My softcoatrd Wheaten needed to be cut but she wouldn't let me do it so I…read moretook her to PetSmart. They told me she was matted in spots and made me sign a waiver. I guess that means they were in to clear to just hack her up. They shaved down everything til some spots were just bare skin. She looked awful. They didn't even try to groom her. Never again! Unless you want your dog to be almost hairless, go somewhere else.

My little Foxxi has learned so much! Foxxi is 1.5 year old Chi/Pappillon Mix. Alisha was very…read moreflexible with the scheduling and took pride in her wonderful work! I called a couple of places for pricing and Heart-Shaped Paws was the best price for the best deal. I adopted Foxxi and had her for 6 months before I got her trained, she was always a good dog but now is very attentive to me and is on her way to being the best! I think that Alisha did a great job on not only training Foxxi to listen to me, but she trained me as well! I never knew how many bad habits I was doing towards my dog and she helped me correct that. Thank you!,

I just called Alisha. I was frustrated with my dogs regression in potty training. She is going…read moreall over the house. My family was on the verge of getting rid of her even though we love her so much. Alisha was calm, walked me through the steps I needed to take to retrain her, answered a ton of questions and never asked for a dime. She was so incredibly helpful and she gave me hope that I can get my dog back on track! Because of this spectacular service I asked her if she would be willing to do some one-on-one training with my dog. We meet this Sunday and I am excited to see what else she can help us with. Her individual rates are fantastic as well. Personally, I think she should charge more, but am definitely not complaining. The only bummer is that she may be moving soon because her husband is in the military. I'm going to take advantage of her services while she is still in town. I cannot express how helpful and open she is! Great job Alisha!!!

Not only is this place filthy and the animals appear to be uncared for, but also, they rarely come…read morethrough when we really need them. I'm not sure how this place hasn't been shut down. Their prices are vastly different from their online prices. Luckily, they price match, but you shouldn't have to do a bunch of research to not get ripped off. We go there because sometimes we have to, but I am officially done. Today's anecdote: I went in for a cone for my cat who is destroying his poor eye. I have someone sitting with him at home so I can get this cone and get back to work. After searching the store I find one section with a terribly limited selection. Awful hard things for an average of $40. I check online and of course, they are $14.99 there. What? The only one that they have in his size is scuffed up on the clear plastic part, and looks like it has been used, but here I am, having an emergency, or I need some thing fast. I wait in line and when I get to the counter, the girl kindly tells me they can only take cash right now. Please, tell me, you're joking, I think. Who is running this place? This is something I should've known upon entering the store. A sign on the door? At this point, I am beyond frustrated and almost in tears, when the cashier points outside and says "I think there's an atm over there somewhere?" This is unacceptable on so many levels. I was already settling for a lackluster product at inflated in-store prices... and you can't even take my credit card. It's 2023. Shame on you, Petco. I do hope someone looks into your practices and cleans things up there.

Just wanted to inform Petco customers. This may be a standard problem across all Petco stores but…read moreI know firsthand about Monroeville Petco. Trip 1: purchased feline pill pockets. Not usually a price watcher but noticed the price way higher than I paid elsewhere. It was over 9.00. I checked their website price and it was under 6.00. Big difference. When I asked a cashier, they said they price matched so They honored their web price. Trip 2: I purchased arm n hammer clumping cat litter 19 pound box. In store it was over 14.00. Online it was 11.99 and 10.99 if ordered online and picked up in store. Again, when confronted, cashier honored online price. I did have a manager call me and he was kind to let me vent. He, too, is frustrated, but hands are tied. Bottom line according to my assessment is that Petco corporate does not value their customer. They are very ok with the ignorant ones, those kept in the dark by their pricing structure, to keep overpaying by a lot. So, I am doing my part to fill out their surveys, complaining to their customer service and management, and most importantly informing customers online and in any review site I can. Now you have been informed. Each and every time you decide to purchase in their store, check their web for the same item and request a price match. Better yet, stop patronizing them. I used to feel bad for brick and mortar stores. No longer.

Kate really knows what she's doing. My dog is 2 years old. I thought it was over for her attitude…read more We couldn't take her to daycare. We couldn't take her to the dog park. We quickly found out that could all be turned around. About 2 weeks after going to Kate my dog is better around other dogs. She used to be snappy she's more chill with all of her same cheer

Kate is a great dog trainer! We worked with Kate because our beagle was very disobedient and would…read moreonly follow his nose instead of our commands. She was able to quickly identify the things we were doing that were not working and teach us how to better communicate to our dog. Our beagle also had a lot of aggression with towards other dogs, so we thought. Kate arranged one of our sessions at her friend's house so that her friend and her large German Shepard could stand outside while we worked with our beagle's reaction. Kate immediately saw that our beagle was actually very fearful of the other dog and that what was causing his reaction. Within fifteen minutes we were walking down the street side by side with the German Shepard and its owner without my beagle flipping out! Kate offers sessions in the client's home at a reasonable price. You can pay per session or buy multiple sessions for a discount. As owners of a stubborn, yet oh so cute, beagle, we found our five sessions with Kate to be extremely valuable. We will use what we learned everyday of our lives as dog owners.

We feel in love with this shop. Drove over an hour to get there and it was well worth it. The…read moreselection was quite the variety. The staff were upbeat, super friendly, and extremely knowledgeable. We will definitely be back!

Having been a loyal customer for more than five decades, I can confidently say that this…read moreestablishment is the ultimate destination in the Pittsburgh region for purchasing fish and aquarium essentials. With an unparalleled variety and reasonable prices, this shop stands out from the rest. The dedicated staff goes above and beyond to assist customers in acquiring top-notch aquarium livestock and merchandise.