I love Bed, Bath & Beyond but the stock and variety of products were awful. Lots of shelves empty…read more Wonder if they will be closing soon?

This is the best store in our area for anything you need for your kitchen, your bath, your home. If…read morethey don't have it in stock, they will order it for you online and have it sent to your home. I also get wedding gifts here. I was in the store yesterday and Brenda helped me. She has helped me before and once again, she was very helpful and accommodating. Very happy to help me and look for something for me. Thank you, Brenda. Customer service is alive and well in Durango, at B, B & B. Didn't give 5 stars because it is expensive.

I cannot say enough good about the work that Animas Kitchen and Bath does. We worked with them on…read moreour kitchen cabinets and counters, and the results are fantastic. From the pro advice that we got in the planning stages to the expert installation, you'll love working with Tim and his crew.

Absolutely the worst customer service I have ever experienced. My plumber installed a Triangle…read moreTube boiler purchased from Ferguson when we built our house. 4 years later it developed a leak in the heat exchange unit that ruined the boiler. Despite having a 10 year warranty on the heat exchanger Stephanie from Ferguson informed me that they would not be able to warranty the unit. Then after several phone calls from myself and the plumber she told me I should remove the heat exchange unit as that is all they would be willing to honor under the warranty despite the rest of the unit and electronics being damaged from the water leak. So it is January with temps in the single digits and I have no heat and no hot water in the house. I have no other option but to purchase a new unit from them, so I put it on my credit card and schedule the plumbers to put it in the next day when it will be delivered. The unit is delivered from Ferguson in an opened box and on the side it is marked "Damaged". Upon opening the box I discover their is a layer of dust on the top of the unit and that it has obviously been smashed and banged up and had been sitting in their warehouse for a long time. I send it back and wait a week for another unit to be delivered. Meanwhile the original unit with the leak is sent back to Ferguson to ship back to Triangle Tube under the warranty and several weeks pass. Stephanie calls my plumber and tells him he has to come down and remove the heat exchange unit to send back. I call her and tell her that a new heat exchange unit will do me no good as the entire unit is damaged and needs to be replaced and I've already put in a new unit so I don't need a damaged unit with a new heat exchanger. She says she will not ship the entire unit and they will only warranty and ship the heat exchanger. To top it off she informs me that they will charge me storage fees if I leave the unit with them until the issue is resolved. I then had to get an attorney to write some letters. Triangle Tube, when contacted, agreed to ship the entire unit and upon inspection did issue a credit to Ferguson for the entire boiler honoring their warranty. It in now July and Ferguson has yet to refund the cost of the boiler to me under the warranty despite several phone calls and emails. I will never to business with them again.

From the owner: Whether you're designing a new home or renovating a single room, Ferguson Home offers an unmatched…read moreselection of bath, kitchen, and lighting products by renowned brands, ensuring you'll find everything you need for your project in Durango, CO. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.

Requested an in home consultation for a kitchen remodel. They were very timely in response and…read morecalled us directly to set up an appointment. appointment day came and went with no one showing up. No phone call, text, email. nothing. Very disappointed.

Finally, a company that does what they say , says what they're going to do , does a good job and…read moresticks with their bid. I would recommend this company to anyone who wants a good job and one that actually gets finished! The crews were respectful and cleaned up every day. So happy to have a decent contractor in the area.

Dre was so helpful showing me around the store, finding products for my fur babies and then to top…read moreit all off , she carried items to car and then gave my dogs biscuits, which they gobbled up enthusiastically :) The staff here has always been friendly and helpful. Dre was just another example of them going above and beyond great customer service.

A great pet store. They are so nice and helpful. They…read morecarry most everything you could possibly need from custom tags to cat towers. They even recommended a great lady who grooms cats. My cat needs those sharp nails trimmed regularly! Also, their parking lot is easy to park.

Mile High Plumbing has taken advantage of my 89-year-old mother for years. They say they guarantee…read moretheir work. But over the past couple of years, they have continually charged her for services they didn't do. She knows her heating apparatus better than anyone. She watches what they do, and they have consistently charged her for services that they did not do. They were at her house 4 times last year. The first time to do the yearly service in October. My mother sat there and watched the guy the whole time. When she received the $230. bill, which stated they cleaned heat exchanger, flushed heat exchanger coil. She knew they didn't clean or flush anything. They came to the house 3 times in December. The first time (7 days after the service in October) there was some kind of fluid on the. The guy reset the water heater, never checked the code to see what was causing the leakage. This came to a charge of $662.54 because they charged for overtime. The second time out (13 days later) They did check the code. They reset the ignitor and charged her $207. The third time out (13 days again) They actually replaced the ignitor! Why was she charged for this? They should have fixed it the first time! These four visits costed my mom $1,245.72. Mom is on a limited income. She is not the type to complain, and would rather skimp on other things, so she could pay these bills. My husband called them again in March. No response. Left them a couple of messages and started looking for a new company to come out to check what the problem was this time. He found a great guy out of Bayfield. Prompt, knowledgeable and willing to explain the problem. And didn't charge mom an arm and a leg. These are the kind of people that we should be supporting. Not some shysters here in town!

I called on a Friday late afternoon and the phone was answered by an answering service. I…read moreexplained that I had no hot water and needed service. I was told she would get ahold of the tech on call and have him contact me. Never happened. I called someone else and they came right out. I called them again 4 days later and again the phone was answered by the service. I asked to speak to someone in the office and was told she would pass the message on. No return phone call. I don't know how they stay in business.

Drove down to Durango, with my dad, from Denver, to ride the train. Made a reservation the week…read morebefore and it was super easy to book my pup. We dropped Smaxwell off at 7:30 with a very friendly young lady who explained everything to us and told us about posting pics on Facebook. We were a tad late picking him up because the train was running behind but they said it wasn't a problem and we got him just in the nick of time. They even allow dogs to spend the night, if the train is late, free of charge!! Since I don't speak dog I can't 100% say how Smax enjoyed himself but he seemed tuckered our and happy to see me at the end of a long day of playing! I highly recommend this place for pups because they are very affordable, friendly staff, and located right down the street from the train!

We were on vacation and had been to the Great Sand Dunes and our pup greatly needed a bath. Service…read morewas great. Thorough explanation of process, very reasonably priced, facility was clean and got there early so no wait. Definitely recommend.

Excellent professional design, installation, and quality. Very good communications as well. Will…read moreuse them again. Great attention to detail. Cleaned up carefully post installation.

Built our closet in our new remodel. It's a small walk-in and they did a good job maximizing the…read moreavailable space.