Just so you know, I am not a former employee, but was a long time customer at your store. I was…read morenot harassing your store on social media. I had asked a simple question about Mercola flea products (just asking for clarification as to why they weren't legal to sell here) and got blocked after that. There was no reason for it. It is ignorant to assume I worked at your store and that is the reason for the negative review. I knew someone who worked at your store, but I did not work there myself. My opinion in my review from 3 years ago was based on my own experiences as a customer at your store, and had nothing to do with the sketchy behind the scenes information I knew otherwise.

Knowledgeable and friendly staff. They genuinely care about your pets well being and only seem to…read morecarry products with that in mind. I keep recommending to all my friends to go here. Not like going to a box chain that's only out to make money, they seem more concerned with getting you the right products for your pets needs. they're constantly trying to help rescue pets find a home as well. which is how we ended up with our perfect match of a dog. every time we bring her back to the store its like an old friend visiting with the staff. its a nice family feeling that you can only get at a smaller non big box store. we recently moved further away but any time i'm close i try and stock up on what we need from them.

We have been Rens customers for five years and recently they change their website and asked all…read moresubscription customers to re-enter all of their information and re-order their subscriptions. I did everything right and did what they asked, and paid for my $90 dog food as I always do, but was sent the wrong order. I tried to dispute this but they wanted me to bring the incorrect items to a store to return them for a refund, when I wasn't charged for these incorrect items, I was charged for the dog food I never received. I emailed back right away and their customer service has not not been responding to me. I have been loyal and respectful, but I have had it. They did not offer me the food I paid for nor did they even offer me a refund. Extremely disappointed with their customer service for an issue THEY created not even me...will NEVER shop here again and am disputing the charges with my bank. They have lost a customer that spends thousands here every year with their lack of care!

I have shopped a lot for Acana food and its pretty much the same price every where. Our Baxter has…read morea good appetite he is a mix of two large breeds and hes 100 pounds of bounding puppy. We actually switched to Kirklands brand its half the price and just as good. Acana uses corn as a filler which the animals and humans alike can not digest. I did not like that. So ee switched. However the price at Ren's is the same from Amazon and they deliver.

Went to exotic wings on May 9 to pick up my cockatiel, The employees were awesome & they really…read moretook care & made sure that the bird is healthy & the bird was happy with them I could really tell that my bird really likes one of the ladies there my bird came out whistling & on one of the employees shoulders when they brought her out My bird is quite intrigued by everything & she matches so well with my lifestyle & she loves to eat & whistle in the car & loves to go on adventures in her backpack she loves to get into trouble sometimes & she loves to cuddle The breeders helped me by taking the time by answering my emails I'm so happy with my bird

I got my budgie from Exotic Wings in 2022 and have never had such a wonderful bird. I have taken…read morehim back for grooming many times, and the grooming is very efficient and fairly priced. I've also boarded him with EW&PT twice while away on holidays and he has always been well taken care of. The staff is always helpful and friendly and very knowledgeable. I highly recommend Exotic Wings and Pet Things. Here's a picture of Joey. He loves EW&PT too.

PetPlanet is a pet store I stumbled upon with my dog named Dude and have been a regular of for the…read morelast year, the staff in PetPlanet are extremely friendly, love animals and are very knowledgeable about various pet products. There are 3 staff that work at the Brant Street location and all of them are terrific, if you haven't experienced this store before check it out on a Friday which is the day when you get free dog treats if you bring your dog into the location with NO PURCHASE necessary. Be warned the prices on much of the products in the store are rather expensive but that is because the quality of the product is above what you will find at most locations however there are several decent products to buy which are rather cheap such as their individual cookies, pig ears and raw or baked marrow bones which are three of my dogs favorite treats. They also price match, once confirmed they will match the price of a competitor for identical items. This location also offers a full self-washing facility complete with a locking door and locking gate for their tub which is large enough to accommodate several hundred pounds of dog (it makes me 102 pound lab look small). Do yourself a favor and experience what Mike and others have to offer at this location and I'm sure you'll keep coming back specifically to say hello to them and just be in a friendly environment.

This is a place to give insight to any level of herp. However I am dissatisifed with service mainly…read morebecause the employee was a jerk and gave me a tough time when I was there. I went in looking for info and insight for a proper set up and to see if I was doing everything correctly. The employee showed me everything I needed and then gave me crap for not buying it because I live out of town. His rationailty was that I should give him the business over a pet store in my local area because he gave me info. Furthermore when he realized I wasn't buying he was rather rude saying my business practices were unfair. I went in to have a simple question answered and that was it. The store or the information I was provided was quite great and no complaints there. My issue was th way I was treated by the employee, I was made out to feel like I wa robbing the store or doing something wrong when all that I was looking for as the customer was some knowledgeable advice, which I did recieve in a rude non-business like manner.

Rob, the business owner, is still in operation just that he no longer has a walk in location. He's…read moregot a great animal selection and is pretty friendly guy but takes a long time to send orders and often gets things on your order wrong. I dont think I'll be returning with my business.

Order placed April 3, dropped off/shipped April 9, arrival April 17…read more Petmax did not meet advertised their policy, advertised same/next-day shipping, 4-5 day delivery time and the return process was not accessible or accepted. Due to Petmax + courier delays and the product becoming unusable for its intended purpose after discovering health issues with my cat, I contacted Petmax before the delivery was completed. Petmax instructed me to refuse delivery to receive a full refund, but the courier entered my building unauthorized, left the package in a common area without my consent, and removed my ability to refuse it. When I tried to resolve the issue with Petmax, I was required to follow a return process I cannot complete due to my disability, yet I had to disclose it to request basic assistance and proper application of their policy. Despite this, I was offered store credit minus $17 shipping fees or a physically impossible return method. Petmax stated they work with several couriers and those couriers had limitations, which is why I was refused accessible return. Upon research, the information Petmax provided appeared inconsistent with published policies from their courier network and the available courier pickup options, that offer paperless return pickup services. Other customers are allowed returns and full refunds but I am excluded from it because I have a disability that makes certain acts physically not possible for me.

Had such a great experience today at this Petmax! Came in looking for kibble for my poor pup who…read morehas about a million allergies and intolerances. I thought it was going to be a difficult shopping trip but Emma made the experience so amazing! She was so patient as she had to show me so many foods before finding something that works but she never made me feel rushed and her knowledge was incredible. I was totally impressed, she is clearly passionate about what she does. she is a great face for the company and you should totally ask for her next time you stop by!

michaela was really great helping us today with engraving Carmen's tag. I can't recommend enough…read more (Btw it's big michaela)

Worst pet store to buy pet rats.i bought 2 for $50 and and one died in 2 days and the other in 2…read moreweeks.They keep them in glass aquariums which in itself is cruel because of lack of ventilation. BOUGHT a $5 feeder rats elsewhere a month ago and it is strong and healthy! Rip off store.

Got two of my birds from here. The store owner, Janna, was very nice to answer all my questions as…read morea new bird owner. She raised both my birds from when they were young and still needed to be handfed, so they both came to me very tame. She also supported me when I had questions afterwards about bird behavior troubleshooting and such. I can tell she cares very much about all her animals even after sale. I can't recommend this store enough because having someone knowledgeable to help as a new owner is extremely valuable. She also cares not to sell products which are known to be harmful for our pets, such as happyhuts for birds. Thank you Janna and your team.