I had to return a set of youth catchers gear that was ordered through the website, but shipped from…read moretheir store - it was way too small for my son. We measured him before ordering and could not find any stock to try on in nearby stores before ordering. Rather than pay return shipping I drove to Woodstock with my baby to return - which the website states is acceptable. The man working was unbelievably rude. He was annoyed that we were returning in store instead of online - he said this "creates work" for him to get the money back from head office. I can only assume he was the manager as an employee would be reprimanded or fired for speaking to customers like that. If you have a problem with customers returning online orders, take it up with your head office. Don't take it out on customers. My 12 year old son was also with me and asked me later why he was so rude. I was shocked, and still can't believe he spoke to me like that in front of my two kids.

Looked every where for a descent mountain bike. Came across this store and thought I'd give it a…read moretry. I was lucky enough to be able to deal with a guy by the name of Connor. I went into the store and he measured me and knew immediately what size bike would work for me. I went to a few stores prior and they didn't have a damn clue what they where doing. After I knew my bike size he took the time to show me a bunch of bikes and explained there differences. NOT once did he push a specific make. He just wanted me to be happy with what I was buying. I had many questions through this process and he was actually able to answer them with no problems also. His customer service skills I did find them to be very professional and you could just tell he cared with the purchase I was about to make. I settled on a Trek Marlin 6 mountain bike and can't wait to receive it. Due to COVID bikes are brutal to come by but Connor was able to find me one. Again other stores would just say "We have no clue when we get bikes". He took the time to look them up and locate me one. The store owner of this location is very lucky to have such a polite employee. I drove a hour to come to this location. This store moving forward will now have all my sports purchases moving forward. There's something to be said about smaller town businesses. There more caring, more knowledged, and better pricing. Thanks Connor for making my purchase a confident one!

Horrible customer service.... received a temp probe as a gift.. tried to return the product for…read morestore credit.. (product unopened in original package with receipt and product still has year warranty) this store did not take the probe back or honour any credit. If Your looking to get your loved ones oversold on products that cannot be returned, shop here.

I have a serious complaint about Pedal Power Bikes and Boards. After a month of waiting for my…read morewheel to be respoked, and an increase of their initial estimate from $70 to $184, I found out yesterday that they have lost my wheel entirely! On June 27, 2013, I brought in the rear wheel of my e-bike after some of my spokes had broken on it. When I brought it in I was quoted $70 and told that it would be ready by the end of the first week of July. The cause of the problem with the original spokes was, as I was told, that the torque of the motor was too much for the spokes. The work required was to cut spokes to a custom length and then be applied to the wheel. So, on July 5th, I went in to Pedal Power to pick up my tire. I was told that they did not have a chance to work on it. On July 10th, I waS called by Pedal Power and informed that in addition to the broken spokes, the rim to my bike was damaged in two places and needed to be replaced, and so the estimate was increased to $184, or two and a half times the original estimate. This was to buy a new rim. Now, this is where I started getting mad. I'm not sure why it took them almost two weeks to find that the rim was broken and more than double my estimate. I felt like I was being ripped off, and considering I am on Ontario Works, I had to find a way to find the extra money. I contacted my case worker who was only able to secure some cash. I was able to ask Pedal Power to purchase the part, and was assured that they would be able to have the bike ready by July 19th. It wasn't. I came into the store again and spoke to the owner, who told me that the part was not in, and that it should be in on the following Monday (the 22nd), and that the spokes would be in the new rim by the end of the week. So I come in on July 26th, the Friday, and was told that not only had the part not come in, but that the person on staff was unable to find my wheel, which has a $300 motor attached to it. To his absolute credit, he was very sympathetic and patient with my frustration. I don't like to show anger to people who don't deserve it, so I left the store after making it clear that he needed to find my bike wheel and convey the above facts to his manager. I haven't formally met the owner, but he needs to get his stuff together. The store is understaffed for a busy season, the staff fails to communicate to their customers about major delays to a project, and their initial failure to fully diagnose the issue with my back wheel added 2 weeks to my wait time, and $115 to the estimate. I have never been this frustrated with a company in my life. I strongly advise anyone against using their repair services unless it is something incredibly basic, and even then I recommend that you try it yourself first.

I wish the arcade was cheaper I found it pretty expensive…read more Overall not bad The service was decent, but really kind The selection was good, having slushy's at a bowling alley is always great and the deep fried Oreo's are a creative idea.

We went to C & D lanes for a friends birthday party that we all dressed up as old people. All of…read morethe servers and employees were extremely friendly and helpful with whatever we needed. The pizza they had for the party was good pizza, could have been a tiny bit crustier in my opinion but overall, perfect flop. Everything considered, I would highly recommend to go to c & d lanes, especially if you're going on a Saturday night for cosmo night, wear white.