This location has moved recently. I've been to the old one a few times and had mostly unremarkable service.
I went into the new store today to buy a ball pump for a football. I wandered a bit at first, to have a look around, but didn't see any ball pumps. No one asked me if I needed any help for awhile so I found an employee who was helping someone and motioned to them that I would like help after he's done with that customer. He finished and then just walked off and started putting clothes back on the rack! Er, hello?!?
I found someone else, since that guy couldn't be bothered, and this girl just pointed to the checkout counter and said the ball pumps are up there. Just ask someone behind the counter. Um, okay, couldn't you walk over there and just show me?
I walk up the checkout counter and nobody acknowledges me or says can I help you. So I finally just speak up, where can I find a ball pump? Nobody even looks up! Ha! So I wait for someone to look up and she says, next! Didn't know I was in a line, because there isn't one single line. Read any statistic on queues and they all say one line feeding multiple registers is the best way. But that's another topic.
So I ask her where can I find the ball pumps? She looks at me and says, "I know we have them, but I don't know where they are." Then there was about a 5 second awkward silence where I thought she might ask someone, but no she just stood there staring at me like it was my turn. I finally said, well... can you call someone to help me find them? She looked at the person next to her and that girl points to some balls and said they're over there by the balls. There are balls all over the freakin' store! Which ones? Well the balls with the ball pumps were close by so I grabbed one and then I start walking back to the til. As I get closer I hear the first girl talking to her coworkers in a slightly annoyed voice and she says, "I work at the til, how would I know where the ball pumps are?" Wow, how about an interest in being a decent employee? Customer service at its lowest I'm afraid. read more